Leave a Review Brightside Health
Therapist cancelled x2, not been able to meet w therapist yet
The nurse side of this worked great. We met the next day and she had been helpful. The therapy has been nonexistent. I have not met with a therapist yet. The first appt was cancelled and the rescheduled appt was for the next Monday. I log on and she cancels a second time. This one while I’m on video waiting for her. She then leaves the video session/appt open the entire session even though she cancelled. The following day I get a text message saying that I missed an different appt. I did not reschedule because I don’t want to see that therapist (not met yet anyway). I can’t schedule w another therapist because it says she has not completed notes on our session (which NEVER happened). This is beyond frustrating. Cant wait to see if they try to submit these shenanigans to my insurance for payment.
It’s hard to ask for help. Currently I can’t even ask for help again (reschedule appt) until the therapist closes notes on a session that never happened. At this point I would not recommend Brightside.Show lessJason555s
Does not work for me
Cannot access my account. It always only shows "schedule your first appointment" and no other function works. I received an email for "time to check in" and even that it only shows
the same thing. Tried different browsers (chrome, google, safari) and it's the same thing with the app. It has been
the case since after my initial appt on 8/1. Highly regret using this service as it has been hindering with my treatment. I have tried deleting the app several times and re-installing but the problem has not resolved. My initial appt was very stressful for the same reason. Into the last minute i wasnt sure if i could make it to my appt bcos of the technical issues with your service associated to my account. I cant do anything on it except "schedule your first appointment". The back button doesn't work. Only gives me a few seconds of preview that other functions are available there but i cannot access it as the screen goes back to "schedule your first appt". Highly frustrating, considering what services this app is supposed to provide.Show lessJuly2015
sophia robinson-harris needs her license revoked.
i’m sure this app has been great for some people to get psychiatric help fast and affordably, but i will never use it again. the initial session with my provider was less than half the time it was supposed to be and sophia was very quick, unsympathetic, and not personable at all; very robot like. it seemed lile she didn’t care and didn’t have much of a personality. i kind of just brushed it off even though it bothered me a bit because i needed my medication. when it was time to get a refill, i had about a weeks worth left and messaged her that i’d be needing a refill. i thought id hear back or she’d just send in the request without answering me but i didn’t hear back the rest of that week. i messaged two more times the day before i ran out and still nothing. it’s so unbelievably inhumane, not to mention dangerous to give someone who is struggling mentally a medication just to take it away and force them to stop it abruptly. i ended up calling the help line and another doctor was able to send in a request for the refill. i picked it up and I'm alright now but this is completely unacceptable. she should be fired or at the very least reprimanded for putting someone’s life in danger. i will be cancelling my membership and deleting the app after this. i would not recommend.Show lessemmaccarlson
Developer Response
We recognize how important it is to have a positive interaction with one’s care team and apologize to anyone who did not have this experience. We care deeply for our members and ask that you contact us at support@brightside.com so we can discuss further.