Terrible App and Horrible Help
Save yourself the mental anguish, avoid this app at all costs. Everyone here is unprofessional and no one takes responsibility for mistakes. My therapist, Yina Cruz, has missed my last two appointments and blames the system for not notifying her of appointments. However, she has access to chat and real time messages and chooses to ignore them when you let her know that she’s got an appointment that she needs to be at. Instead, Yina Cruz prefers to avoid accepting responsibility and continue to blame her missing appointments on the system and the app. Then I’m told I need to reschedule and wait another week to see a therapist when it’s not my fault and I’ve scheduled my therapist visits well in advance with enough time for the system to notify my therapist. But in order to reschedule I’ve gotta wait 24 to 48 hours after our initial scheduled appointment to wait for paperwork and documentation that the system says needs to be completed for our last appointment. How is this even the case when I didn’t even meet with anybody and now I’ve gotta wait another 48 hours just to make another appointment. This is insane and I am going crazy with this app. There is nothing sane about this process, and Brightside is causing me more, mental health issues than anything at this point.
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Not Licensed Psychiatrist
If you have a severe mental health condition and need control substances, these providers are not licensed and have orders per the woman I spoke with, by the DEA to not provide any type of controlled substance such as a Klonopin or Adderall, even if you’ve got proof that you’ve been taking it. They charged me almost $400 for psychiatrist which now seeing her credentials is not to barely look at me and spend less than 10 to 12 minutes on the phone with me as I cried and told her I hadn’t had any prescriptions since April when I moved to a different state to be closer to my children. They can write basic prescriptions for antidepressants and that’s it. The psychiatrist could not have seemed less interested in anything I was saying to her. I canceled after my first session after she asked me to provide all of my records when I told them I could do that prior to our session so that she could familiarize herself as eyes and dire need of medication at this time. I would save my money and find a real psychiatrist in person.
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Providers are great, customer service horrible
Received an email that after almost 2 months of care they realized they actually don’t take blue shield because they outsource mental health. I responded saying I showed they had paid all claims and got a message back that they would look into it. A few days later I get another message saying we have cancelled your account effective immediately due to insurance being out of network. Didn’t even give me a chance to change to a paying program or anything. This is dangerous to just shut off care in this manner and rather inhumane. I can see not allowing me to schedule an appointment until I selected a paying plan but now if I want to continue I have to start all over as if I’m a new patient. Thankfully I have a few weeks of medication left while I search to establish care somewhere else because it is clear this company doesn’t care. I loved both of my providers too and sad I didn’t even get to send a message explaining why I just disappeared.
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