Leave a Review Brightside Health
Therapist cancelled x2, not been able to meet w therapist yet
The nurse side of this worked great. We met the next day and she had been helpful. The therapy has been nonexistent. I have not met with a therapist yet. The first appt was cancelled and the rescheduled appt was for the next Monday. I log on and she cancels a second time. This one while I’m on video waiting for her. She then leaves the video session/appt open the entire session even though she cancelled. The following day I get a text message saying that I missed an different appt. I did not reschedule because I don’t want to see that therapist (not met yet anyway). I can’t schedule w another therapist because it says she has not completed notes on our session (which NEVER happened). This is beyond frustrating. Cant wait to see if they try to submit these shenanigans to my insurance for payment.
It’s hard to ask for help. Currently I can’t even ask for help again (reschedule appt) until the therapist closes notes on a session that never happened. At this point I would not recommend Brightside.Show lessJason555s
Does not work for me
Cannot access my account. It always only shows "schedule your first appointment" and no other function works. I received an email for "time to check in" and even that it only shows
the same thing. Tried different browsers (chrome, google, safari) and it's the same thing with the app. It has been
the case since after my initial appt on 8/1. Highly regret using this service as it has been hindering with my treatment. I have tried deleting the app several times and re-installing but the problem has not resolved. My initial appt was very stressful for the same reason. Into the last minute i wasnt sure if i could make it to my appt bcos of the technical issues with your service associated to my account. I cant do anything on it except "schedule your first appointment". The back button doesn't work. Only gives me a few seconds of preview that other functions are available there but i cannot access it as the screen goes back to "schedule your first appt". Highly frustrating, considering what services this app is supposed to provide.Show lessJuly2015
sophia robinson-harris needs her license revoked.
i’m sure this app has been great for some people to get psychiatric help fast and affordably, but i will never use it again. the initial session with my provider was less than half the time it was supposed to be and sophia was very quick, unsympathetic, and not personable at all; very robot like. it seemed lile she didn’t care and didn’t have much of a personality. i kind of just brushed it off even though it bothered me a bit because i needed my medication. when it was time to get a refill, i had about a weeks worth left and messaged her that i’d be needing a refill. i thought id hear back or she’d just send in the request without answering me but i didn’t hear back the rest of that week. i messaged two more times the day before i ran out and still nothing. it’s so unbelievably inhumane, not to mention dangerous to give someone who is struggling mentally a medication just to take it away and force them to stop it abruptly. i ended up calling the help line and another doctor was able to send in a request for the refill. i picked it up and I'm alright now but this is completely unacceptable. she should be fired or at the very least reprimanded for putting someone’s life in danger. i will be cancelling my membership and deleting the app after this. i would not recommend.Show lessemmaccarlson
Developer Response
We recognize how important it is to have a positive interaction with one’s care team and apologize to anyone who did not have this experience. We care deeply for our members and ask that you contact us at support@brightside.com so we can discuss further.Great Program, Until it wasn’t
I stayed with Brightside for 3-4 months. I loved my team so much and loved that I could finally start my mental health journey and get medicated. However, in May I had gotten mail that the psychiatrist I was with wasn’t enrolled in my insurance and I needed to switch to keep having prescriptions paid for, so I emailed support about trying to switch. A month later I finally heard back, they checked my insurance and told me I was never covered in the first place? If I wanted to keep using it (even to have one last meeting with my therapist) I needed to pay 300 dollars. I was then completely dropped that very same day. Luckily, within a couple weeks I was able to get in with a different company that ACTUALLY takes my insurance.
My brother has had similar experiences. Suddenly his therapist began cancelling all of his appointments the day of and not responding to messages on the app, leaving him without a support team for weeks.
Not to mention, the app is super broken and doesn’t function properly half of the time.Show lesshwp_02
Terrible
So I was mostly satisfied with Brightside until they suddenly changed my provider without notifying me or giving me the option with who I would like to see. Now I understand if my provider got fired or quit or whatever that I need to change but they definitely should give you that option to select a new one who works with your schedule. The provider I was assigned was only available during the evening on Wednesdays which is unfortunate since I work 4-12 on weekdays. This is further compounded by the fact that I was charged a 50 dollar service change for “ switching providers” when they switched me and would then be charged a further 50 dollars when switching again from the provider that they assigned me that I no longer wanted. When I went in to cancel my services there are several screens that you have to click through that pressure you to stay with Brightside. This is a terrible business practice for dealing with people who have mental health issues and I hope that I have saved someone a little stress and inconvenienceShow lessMadison Deems
$70 Fee
So I tried to cancel my appointment that was scheduled for a Saturday at 1pm. I put in the request but didn’t hear from anyone regarding it. So Saturday at 12:45p I get ready for my appointment, log into the app and wait. Nothing no call/text nothing from anyone. I waited until 1:45p for someone to connect with me and no one ever did. I ended up getting a notification that my credit card was charged $70 for a missed appointment. I called customer support to explain that I messaged to cancel and no one got back to me so I cancelled my dr appointment I had and stayed home to have my appointment and nothing, the lady pretty much said there is nothing she can do for me. I had almost $80 to my name for the next two weeks and because of this I now have no money left for gas/food. This would have been my very first visit. So I’m thinking this place is a scam. I would not recommend to anyone. If they miss an appointment with us, we are still charged a miss appointment fee which is absolutely terrible. Stay away!Show lessKingLouielfmoosup17
Can you fix this PLEASE
I like the app. It’s decent. But I hate using it when I have to do lesson. It makes me not want to use the app ever again. I go to watch a video. I close out of it when it has a literal SECOND left on the clip and it won’t let me continue to the questions. Instead it makes me watch the WHOLE video again. I chose online therapy because it’s convenient and I don’t have to change my day to day life for it. I don’t have time to watch a 15 minute video multiple times in a row. Even if I watch the video all the way through and it automatically sends me back to the continue screen it still won’t process that I’ve watched the video and it makes me watch it again. Also, some of the lessons require me to open up another app so that I can get a piece of information to put in where it’s asking, like a phone number. I will have everything completed but the number and the second I swipe to move to a different app it completely deletes everything. I can’t stand it I’ve thrown my phone across the room multiple times.Show lessLETsGo✌️
Disappointed
I am the type of person who does her research especially with an online business/ platform so I’ll start by saying the website is easy to navigate and pricing information is displayed. On the other hand and what truly matters is the quality of the service and in my case I don’t feel like I got that. Although you fill
Out a questionnaire previous to your first consult she made it seem like that’s all she needed to know about me, within 3 minutes of jumping online she was prescribing medication, at this point she’s not really asking any open ended questions just the standard well if you have questions… she would have gotten off the virtual within 10 minutes had I not kept discussing certain things o felt rushed, and just like another “cow in the pasture. Jacqueline Williams does not have a warm, caring demanor and that’s important, I canceled my membership immediately so sad that the pretty package is just that…Show lessBaby joker 13
Great idea but needs help
I was excited to try therapy in this format, particularly because one of my anxieties has been calling to set up appointments. The Brightside platform just didn’t quite do it for me. Too many notifications to update my mood and things that my therapist never seemed to even have access to before our appointment. I consistently had technical issues during sessions that prevented me from really digging into issues and making progress. Bad audio quality, and my provider said her other clients seemed to have similar issues. I also found the Brightside format of specific discussion topics, homework, etc., to be unproductive and, again, more of a distraction from actually doing meaningful work. Finally, I never felt confident that what we were doing was truly private. My therapist had a headset, but their computer appeared to be in an open area of their home with occasional background noise.Show lessCarlReviewingAnApp
UNBELIEVABLE
so I was referred to this site based on my previous therapist and psychiatrist will be leaving the organization I was with. I had meetings with my care team and things seemed to go well. I needed to return to work and only needed a doctors note to state I’m under their care and can return with no restrictions. I have been reaching out for 2 weeks just for a note! In the portal they have read my messages yet NEVER RESPONDED. It’s now three weeks I get a reply that the psychiatrist was on vacation and tried to answer my questions yet couldn’t respond! EVERYWHERE IN THE WORLD HAS WIFI EXCEPT MARS AND MR SPACE X IS WORKING ON THAT! the level of unprofessionalism is astounding. I’ve reached out to customer Susan’s they want me to wait a month to 90 days! ALL THIS OVER A MEASLY DOCTORS NOTE! I’ve requested a refund DONT WASTE YOUR TIME AND MONEY WITH THIS COMPANY!!! BEWARE!!!! I’ve complained to the bbb! Look at those complaints and you’ll learn very quickly it’s okay to take 400 a month but NO ONE RESPONDS TO YOUR NEEDS FOR THREE WEEKS!!! PLEASE FIND ANOTHER WAY TO ASSIST YOUR MENTAL HEALTH, this isn’t it hereShow lessBLACKMANLOOKINGFORHELP
