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Very Hurt & Disappointed
I was working with a NOCD therapist for about 6 weeks and had already seen a 28% decrease in my symptoms, so the therapy is very helpful and effective but that is not what I’m reviewing. This past week I had to cancel my appointment due to being in the hospital. I ended up being placed on a hold and was transferred to an inpatient facility. I checked the app today and it said I am no longer enrolled in active therapy. There was no conversation, no message sent to me, no discussion…I just was unceremoniously kicked out of the program which honestly really hurt my feelings. I’m not in the most stable of places and I agree that ERP at this time is probably not the best idea. I just would have appreciated the courtesy of a discussion or a heads up that this would be happening. It felt like I was being punished for having a psychiatric emergency. If I do decide to undergo ERP in the future, it will definitely not be through NOCD. To say I’m disappointed is an understatement.Show lessJennie.Annie
Community Groups Have Become A Joke
When I first started therapy with NOCD, the groups were led by a licensed therapist named Jenna. She was very professional and seemed dedicated to her work. At that time most of the groups were also facilitated by licensed therapists. But we have recently noticed a shift in how the therapy groups are organized. Most of the groups are led by the same advocates, sometimes in 1 day there are back-to-back groups by the same host, repeatedly. The company gives the impression of offering a variety of OCD-themed groups, but in reality, 70% of the groups are managed similarly, lacking actual variety. Unlike some groups run by licensed therapists that have a specific viewpoint and educational component, many groups turn into open-ended forums until the final minute of the hour, where the same, often narcissistic attendees repeatedly dominate discussions. Groups are frequently canceled last minute when moderators fail to show up regularly, and we’re lucky if we’re notified in advance. While emergencies can occur, this level of inconsistency is offensive. These groups are crucial for our recovery journal while in therapy that we pay NOCD very much for, and they should not be seen as just an additional benefit.Show lessAnonymousItunesUser
Not sure yet…
I just started, but in my opinion, the app is extremely overwhelming for someone like me and possibly others with OCD. You have to check multiple areas. And all of the proprietary type language and acronyms. it’s hard to keep it straight. Most of us have likely been in therapy on and off for our whole lives and I can only speak from personal experience, but I’ve never heard of these acronyms and labels for the tools… I feel there’s way too big of a learning curve. it just seems that these labels and acronyms are NOCD specific. I don’t know if there’s a way but I feel like it needs to be simplified. Like it needs to be cut down to a fourth of what it is. It is way overload for me. Also the constant texts and emails about appointments. I’m sure it’s very helpful for some people though. I hate leaving a negative review. I’m sure this was created with the best intention of helping people. This is just my honest review of the app. I haven’t been long enough to know if the therapy or method will work…but I do agree with another review that said it is very formulaic and checking boxes. But the app is very discouraging and makes me want to not do this. I need as few obstacles as possible to get help. It’s like they say when you’re picking a gym it better be on your way home from work and the least obstacles in getting there and working out the better or you won’t go, just my two cents.Show lessNikiC75
Developer Response
Thank you for sharing your honest review with us. We understand that navigating the app can feel overwhelming, especially for those with OCD. Our goal is to provide a supportive and user-friendly environment while ensuring members are familiar with the tools that aid in their therapy journey. Simplifying the Interface: We genuinely appreciate your feedback on the acronyms and terminology. Your suggestion to simplify and streamline the experience is invaluable, and we're actively working to improve this. We'll review the app’s language and navigation to make it easier to understand. Notifications: We strive to ensure members don't miss their sessions, which is why notifications play a critical role. However, we recognize that the volume might be overwhelming for some. While we currently support push notification customization, we will explore ways to offer more control over texts and emails in the future. Learning Curve: We acknowledge your concern about the learning curve. We'll look into creating more comprehensive guides to help new members easily navigate the app and familiarize themselves with the terms and tools used in our therapy approach. Your input is instrumental in helping us shape a better service. We hope you’ll find the therapy beneficial, and we’re always here to assist you. Please feel free to reach out to our support team if you have further suggestions or need assistance with any aspect of the app.