There is no real customer support. No indication that these are personalized recipes. It’s a reoccurring charge to access recipes that you have paid for so you no longer have access to them once you cancel they canceled the date you cancel. The recipes are also flavorless and a lot for one person. It’s the inability to find out how to get help that’s the scam for me
Developer Response
Hello! We're sorry for the experience you've had with our app. We strive to offer personalized support and recipes tailored to your needs. Access to recipes is tied to an active subscription, but our goal is to provide ongoing value throughout your subscription period. We believe in transparency and ensure this is clearly stated on our payment page, indicating that the app is a paid service. If there's anything we can assist you with, feel free to contact us at support@mymediterranean.diet. There is no real customer support. No indication that these are personalized recipes. It’s a reoccurring charge to access recipes that you have paid for so you no longer have access to them once you cancel they canceled the date you cancel the billing cycle to complete. The recipes are also flavorless and a lot for one person. They prefer the spy hide their name as something that makes no sense on your card so that you are uncertain what’s even charging you.
Developer Response
Hello! We're sorry for the experience you've had with our app. We strive to offer personalized support and recipes tailored to your needs. Access to recipes is tied to an active subscription, but our goal is to provide ongoing value throughout your subscription period. We believe in transparency and ensure this is clearly stated on our payment page, indicating that the app is a paid service. If there's anything we can assist you with, feel free to contact us at support@mymediterranean.diet. I sent an email to support in June and got an auto response they never responded, then they billed me again in August . Fighting them now with my bank. Do not use them .
Developer Response
Hello! We're sorry for the experience you've had with our app. We're sorry for the hassle, but since the app was purchased through the iTunes Store, we aren't able to handle refunds/cancellation directly. The best way to get this sorted out is by reaching out to Apple Support, and they should be able to help you from there. If you need any further assistance, feel free to let us know!
I need to change my email address and update my preferences and there is no option. Support says no results found and there is no option to contact anyone. I am not confident in my purchase and will be requesting a refund if I can ever get in contact with someone.
Developer Response
Hello! Thank you for your feedback. We're sorry to hear about the difficulties you've encountered with updating your email address and preferences. This feature is available through our support. Please contact them at support@mymediterranean.diet for assistance.I decided to cancel after a week since I wasn’t using the app as much as I thought I would. (You can find all these recipes for free via Google) the cancelation process is ridiculous. I had to email them twice and was reminded multiple times that if I just stick with the program I can reach my goals! It’s been 3 weeks and I’m STILL getting charged! When you agree to the subscription you are also signing up for the myketodiet app and charged through that app as well. Complete money scam, don’t waste your time, chose a reliable app.
Developer Response
Hello! We're sorry for the experience you've had with our app. We would like to apologize for the inconvenience, but since the app was purchased through the iTunes Store our refund/subscription policies are negated. The best course of action that we can recommend is contacting Apple directly for further assistance.
So far, this app has been wonderful! The food plan is delicious and is working to help me lose weight. 3 days in and I am down 3 lbs. Only complaint is that my info won’t transfer from my IPad to my phone.
Developer Response
Hello! We're glad that you enjoy our app and thanks for the positive feedback! If there's anything we can assist you with, feel free to contact us at support@mymediterranean.diet. At subscription, I never received a receipt or confirmation of what plan I signed up for. When I requested it, I received a form customer service email without the requested information. I later requested my subscription be cancelled - it’s been three days with no response at all.
This is starting to feel like a scam and I may have to refuse charges through my credit card which would be SO irritating.
The recipes were fine.
Developer Response
Hello! We're sorry for the experience you've had with our app. Since the app was purchased through the iTunes Store our refund/cancellation policies are negated. The best course of action that we can recommend is contacting Apple directly for further assistance.
I have tried several recipes on this app and they are horrible, especially the breakfast ones. Way too much nutmeg!! Bleh! Will be canceling. Don’t waste your money on this app.
Developer Response
Hello! We're sorry to hear that the recipes did not meet your expectations. We aim to provide a variety of enjoyable meals and appreciate your input on the seasoning. You can select the option to view all the recipes we have and can be replaced in the meal plan. If there's anything we can assist you with, feel free to contact us at support@mymediterranean.diet. Love this but only reason it gets 4 is no way to print recipe or weekly menu. Both of which I need
Developer Response
Hello! We're glad that you enjoy our app and thanks for the positive review and the feedback. If there's anything we can assist you with, feel free to contact us at support@mymediterranean.diet.This app is truly terrible. I wish I would have read the reviews before purchasing.
I attempted to contact the app directly (as stated in this review comment— yet they told me to contact Apple Store directly)
Developer Response
Hello! We're sorry for the experience you've had with our app. Could you please contact our support team at support@mymediterranean.diet with more information as your feedback is valuable to us. Thank you in advance!
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