Refund
Response from developer
Hi! We are sorry to hear about the confusion and frustration you experienced with the billing and refund process. We aim to be transparent with our subscription model, where after the initial trial or weekly payment, it automatically converts to a monthly subscription unless cancelled by the user. However, it seems there might have been a misunderstanding in your case. We apologize for the inconvenience this has caused. We take such concerns seriously and strive to handle them with fairness and understanding. We encourage you to reach out to us again at support@prosperi.io with the details of your situation, including the timing of your cancellation request. We're committed to reviewing your case thoroughly and seeing how we can assist you further. Your experience is important to us, and we want to ensure that our processes are as clear and user-friendly as possible. Best regards, Prosperi Customer Support Team
Subscription
My experience with this program
Response from developer
Hello! Thank you for sharing your thoughts! We're delighted to hear that you find our content well-suited for novices and that you're excited about getting started. Going through all the classes first is a great approach to building a solid foundation of knowledge. If you have any questions or need assistance as you progress through the classes, please feel free to reach out to us. We're here to support your learning journey and ensure you have the best experience possible. Best regards, Prosperi Customer Support Team
Hola
Great
Response from developer
Hi! Thank you for sharing your positive experience! We're delighted to hear that you're learning a lot and that your questions are being promptly answered. Your satisfaction and progress are our top priorities. Happy learning! Best regards, Prosperi Customer Support Team
Wow!!
AmazonPhotossResponse from developer
Hello! Thank you for your wonderful feedback! We're thrilled to hear that you find our app not only easy to use but also engaging and fun. It's fantastic to know that we've made learning enjoyable for you and that you've gained so much knowledge through our platform. Congratulations on scoring 100 on your test – that's an impressive achievement! We appreciate your enthusiasm and are motivated by your success. Keep up the great work, and if you ever need any support or have any questions, we're here for you. Thank you for choosing Prosperi! Best regards, Prosperi Customer Support Team
Don’t do it!
Response from developer
Greetings! We are sorry to hear about the issues you've encountered with our app and the frustration it has caused. Please allow me to clarify that Prosperi is primarily a learning platform, designed to provide educational content rather than investment opportunities. However, we take your concerns about the app's performance and our customer service very seriously. We apologize for any inconvenience you've experienced. Your feedback is crucial in helping us improve. We invite you to contact our support team once again so we can address these glitches and improve your overall experience with Prosperi. Please reach out to us at your earliest convenience so we can assist you further, support@prosperi.io is our email. Best regards, Prosperi Customer Support Team
Financial markets
Nothing like promo video
Please refund my $20 — this was untrue marketing tactic
Response from developer
Hello! We apologize for any frustration and confusion caused by our promotional materials. It appears there has been a misunderstanding regarding our app's purpose. Prosperi is primarily a learning platform, offering educational content rather than direct earning opportunities, and we make it clear at every step of the user journey. We understand your concern about the marketing message, and we take this feedback seriously. To discuss your specific issue further, please contact us at support@prosperi.io. We're here to help and ensure your experience with Prosperi is positive. Best regards, Prosperi Customer Support Team
So very grateful!!
Response from developer
Hi! We're absolutely delighted to hear that The Prosperi Academy has met your needs in learning about shares, interest rates, and trading. Our goal is to provide accessible, comprehensive learning resources at an affordable rate, and it's wonderful to know we've been able to achieve this for you. If you need any further assistance with our platform, please don't hesitate to reach out. We're always here to help. Thank you for choosing The Prosperi Academy, and best of luck in your learning journey! Warm regards, Prosperi Customer Support Team
