Trading signals
Response from developer
Hi! Thank you so much for your encouraging feedback! We are thrilled to know that our explanations have helped you gain a clearer understanding of the concepts. It's always our aim to make complex topics accessible and easy to grasp. Your appreciation means a lot to us, and it motivates us to keep up the great work. If you have any more questions or need further clarification on any topic, please feel free to reach out. Happy learning and best wishes on your journey! Warm regards, Prosperi Customer Support Team
Keep charging me
Response from developer
Hello! We are sorry to hear about the issue you're facing with the subscription charges. We want to assure you that we're committed to ensuring a transparent and user-friendly experience with our services. Please note that it is the responsibility of the user to cancel their subscription to stop future charges. However, if there has been a misunderstanding or difficulty in doing so, we are here to assist. To address your specific situation and to help you with the unsubscription process, please reach out to us at support@prosperi.io. Our team will work diligently to resolve this matter and ensure that your subscription is canceled as per your request. We apologize for any inconvenience this may have caused and appreciate your prompt communication to help us rectify this issue. Sincerely, Prosperi Customer Support Team
Buyer beware!
Response from developer
Hello! Thank you for sharing your thoughts about our app. We'd like to clarify that Prosperi Academy is primarily a learning platform focused on providing simulations and educational tools for users to understand investing concepts. We do not engage in real investment transactions through the app. Regarding the charges you mentioned, we want to assure you that we do not process unauthorized payments. Our subscription model operates strictly based on user consent and actions. If you have encountered an issue with unsubscribing or have been charged after ensuring you are not in our subscription renewals, this is a serious concern for us, and we would like to investigate it immediately. Managing subscriptions is indeed the responsibility of the user; however, we understand that complexities can arise. To assist you in resolving this matter and to discuss any potential refunds or account issues, please reach out to us directly at support@prosperi.io. Our customer support team is committed to providing prompt and efficient help. Your feedback is invaluable in helping us enhance our services. We look forward to assisting you and ensuring your satisfaction with our platform. Best regards, Prosperi Customer Support Team
The app stopped working.
Response from developer
Hello! We are deeply sorry to hear about the issues you've encountered with our app. It's concerning to learn that the app stopped working mid-course, and we understand how frustrating this must be for you. Please know that it is not our intention to cause any inconvenience. We are committed to delivering a reliable and valuable service to all our users. If there have been any technical difficulties or misunderstandings regarding charges, we are eager to resolve them. We would greatly appreciate the opportunity to look into this matter further and assist you personally. Could you please reach out to us at support@prosperi.io with more details about your experience? Our team will prioritize your query to ensure a swift and satisfactory resolution. Once again, I apologize for the inconvenience caused, and thank you for bringing this to our attention. Best regards, Prosperi Customer Support Team
No descargues una scam app
Response from developer
¡Hola! Sentimos mucho tu experiencia negativa. En Prosperi Academy, priorizamos la confianza y la transparencia con nuestros clientes. Queremos asegurarte que nuestro modelo de suscripción está diseñado con términos claros y sin cargos no autorizados. Cada transacción se procesa con su consentimiento. Si ha habido alguna confusión o malentendido con respecto a los cargos en su tarjeta, estamos aquí para ayudarle. Póngase en contacto con nosotros directamente en support@prosperi.io, y nuestro equipo le atenderá con prontitud. Valoramos su confianza y nos comprometemos a garantizarle una experiencia positiva con nuestros servicios. Reciba un cordial saludo, Equipo de atención al cliente de Prosperi
Scam
I want a full refund from this 7 day trail.
Response from developer
Hi! Thank you for reaching out with your concern. I'd like to provide some clarity regarding the charge you've noticed: Charge for Essential Skills Guidebook: The additional charge attempt of $16.99 in your account is for the "Essential Skills Guidebook," which was added to your cart along with the 7-day trial subscription. This charge is separate from the trial subscription fee and is for the guidebook you selected during the purchase process. Clear Billing Practices: We assure you that all charges are made transparent at the time of purchase, and we do not engage in any unauthorized or fraudulent billing. Our aim is to maintain complete transparency with our users regarding any payments. Seeking a Resolution: We understand that this situation might have caused confusion, and we're here to help resolve it. If you believe this charge was made in error, or if you wish to discuss a refund for the guidebook, please contact us directly at support@prosperi.io. Our support team is dedicated to ensuring your satisfaction and will assist you in resolving this matter promptly. Your trust and satisfaction are of utmost importance to us. We're committed to providing clear and honest service, and we're here to address any concerns you may have. Best regards, Prosperi Customer Support Team
Interesante dinámico y muy lucrativo
He a pendido mucho en muy poco
Llevo 1 hora y ya estoy súper emocionada
Response from developer
¡Hola! Es fantástico. Estamos encantados de que hayas tenido una experiencia tan positiva con nuestra plataforma, especialmente en tan poco tiempo. Es increíblemente gratificante saber que ya has aprendido mucho y que te sientes entusiasmado. Nos esforzamos por crear un entorno atractivo y educativo, por lo que tus comentarios son muy alentadores. Sigue trabajando así de bien, y si alguna vez tienes alguna pregunta o necesitas más ayuda mientras continúas tu viaje con nosotros, no dudes en ponerte en contacto con nosotros. Disfruta de tu experiencia de aprendizaje y esperamos seguir apoyándote en el camino. Saludos cordiales, Equipo de Atención al Cliente de Prosperi
Chinito502
Falso la publicidad que hacen es falso no caigan
Response from developer
Hola! Lamentamos sinceramente que su experiencia no se haya ajustado a las expectativas fijadas en nuestros anuncios. Para nosotros es crucial comunicar con precisión y transparencia, y lamentamos cualquier malentendido que haya podido producirse. Le agradecemos que nos lo comunique, ya que nos ayuda a mejorar nuestras prácticas publicitarias y a asegurarnos de que reflejan la verdadera naturaleza de nuestro producto. Si tienes algún problema o duda que quieras comentar, ponte en contacto con nuestro equipo de atención al cliente en support@prosperi.io. Nos comprometemos a atender tus comentarios y a hacer las cosas bien. Saludos cordiales, Equipo de atención al cliente de Prosperi
Scam beware
Response from developer
Hello! Thank you for taking the time to share your feedback. We apologize for any confusion regarding the nature of our platform and the subscription details. Our intention is to provide a transparent and valuable experience to all users. We regret any inconvenience caused by the billing process. Your input is crucial for us to improve, and we will take steps to ensure clearer communication about our services and subscription terms in the future. If you have any further concerns or need assistance, please don't hesitate to reach out to our support team at support@prosperi.io Best regards, Prosperi Customer Support Team
