Leave a Review VACU Mobile
Terrible.
Terrible update to an already perfectly fine app. Making us use 2 apps to do the same thing one app use to do is taking a step back in technology. I will not be using either app, and will be finding another bank solely because of this stupidity.Dlh7609
Developer Response
We appreciate your feedback. While you can pay your credit card through the VACU Cards app, you can also pay your credit card bill within the new VACU app by selecting the menu at the bottom > Transfers & Payments > Credit Card & Loan Payments. Hope that helps!Why
This is the most difficult and poorly designed banking app I’ve ever used. Not only is the app slow and more difficult to navigate, but you can’t even manage your VACU credit cards in their banking app, you have to download a completely separate one even just to pay the credit card bill. Then, when you do, you still have to key in all the cards numbers and banking info, all for the same bank! Seriously questioning these constant “upgrades” and if staying a member with VACU is worth it.Show lessBap123456
Developer Response
We appreciate your feedback and apologize for the difficulty paying your credit card. While you can pay your credit card through the VACU Cards app, you can also pay your credit card bill within the new VACU app by selecting the menu at the bottom > Transfers & Payments > Credit Card & Loan Payments. Hope that helps!Ugly app
If I could give this app less than one star I would. It’s ugly, out dated, slow, and stupid. The old app was so much better. It was already a pain to have to use a different app JUST to manage my one debit card, but now we’re being forced to use this horrible buggy app that looks like it was created by a second grader. I’m considering switching banks for this reason and the fact that I’ve had to switch debit cards multiple times in a short period of time due to fraudulent activity. VACU is a joke at this point.Show lessakdkcjjcjd
Developer Response
Thank you for your membership and your feedback. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.Downloaded the app 30 mins ago and already have a headache.
Was excited about the update until I was in the app.
Why don’t y’all ask the members what they would like to see within the app before y’all do updates? Or what features to include? Y’all took away the features that I use, but included other stuff that does not apply to me or what I used the app for.Show lessRaei8
Developer Response
Hello, Raei8. Thank you for your membership. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.App
Works great… now it’s the same on all devicesJcc…
Developer Response
Hello, Jcc. Thank you for your feedback. We’re glad you like the new experience.New App is worse than the old one!
The launch caused severe incidents in which users could not log into with their existing user ID and password. The new app font is hard to read. Bill Pay doesn’t always work the first time you submit. The launch and updates are so bad I’m considering switching banks.LD@RIC
Developer Response
Hello, LD@RIC. Thank you for your membership. We apologize for the system issues on Tuesday. Everything is working correctly now. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.Works, I guess
The new App that VACU made a big deal about is less functional than the previous app that was replaced. Overall, not impressed.KPreviewsKP
Developer Response
Hello, KPreviewsKP. Thank you for your membership and your feedback. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.Poor everything
Poor layout, poor function, small print, confusing. Just bad. Very disappointed. Enough so that I will be looking for a new credit card and new credit union tomorrow.Cinny3
Developer Response
Hello, Cinny3. Thank you for your membership. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.A leap in the wrong direction….
I was less than thrilled when I tried to log in to the old app and was greeted with a wonderful “this app is no longer supported” message.
Okay fine, I’ll download the new app, it must be better right?
🤣🤣🤣🤣🤣
NOPE, it’s so much worse it’s insulting. Clunky, half the features don’t work, the interface is frustrating at best. Poorly designed, poorly executed and frustrating is probably the best way to describe the experience of using this.
Not sure what the leadership at VACU is thinking with this…but they could have done so much better as the older app showed us.
Hopefully it gets better because otherwise I’ll have to switch banks yet again, a barely functioning mobile app is a non-starter for my banking needs in 2024.Show lessJust not Feelding it
Developer Response
Thank you for your membership. We apologize for the system issues on Tuesday. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app.Disappointing Change
I was hopeful that the new launch of VACU’s web and app offerings would bring the credit union up to par with other banks. Unfortunately this appears to be two steps back, one step forward in more features but a worse UX and having to generate new login credentials on a new app.Masonmmm
Developer Response
Hello, Masonmmm. Thank you for your membership. We are committed to improving members’ experience and will make sure your feedback is considered as we continue to improve the app. You should be using the same user ID as in the previous app, but you will be asked to create a new password. If you are having issues logging in, please give us a call at (804) 323-6800, and we'd be happy to help.
