Never done a review but I’m very frustrated. The remote somewhat worked for 10 minutes then completely stopped working. Even while connected to the tv the remote does nothing. Take a chance and try the free trial. Do not give them any money. Don’t take a chance on emailing customer service either. It’ll say you can but when you go to send the email the send button is grayed out therefore it cannot even be sent. I’m only giving one star because I’m not allowed to give zero.
Developer Response
Dear User! Thank you for your feedback regarding our Universal Remote • TV Control app. We are sorry to hear that you're experiencing difficulties and that the app isn't functioning as expected. We understand your frustration, especially if you feel that you're not receiving the service you paid for. To assist you better, could you please provide us with more details? Specifically, we would appreciate it if you could let us know the model and brand of your TV, as well as the model of your iPhone, the iOS version you’re using, and the version of our app. This information will help us locate your data in our analytical system and identify any potential issues. Additionally, if possible, could you create a short video of your screen demonstrating the issue you're facing, particularly showing how the send button is grayed out? This will give us a clearer understanding of the problem and help us find a solution more quickly. We genuinely want to resolve this for you and improve your experience with our app. Thank you for your patience, and we look forward to your response via e-mail support@tvremote-smart.app . Best regards, Universal Remote • TV Control Support TeamIt would be nice to have an input option on the app instead of having to cycle through my tv Home Screen to the input tab. Food for thought.
Developer Response
Dear User! Thank you for your valuable feedback. It is crucial in helping us identify areas for improvement and refine our product. We appreciate your suggestion about having a direct input option within the app. Could you please clarify if you mean an [input tab] for selecting HDMI sources or if you are referring to a [keyboard input]? Understanding your preference will help us improve the app effectively. We will definitely consider your suggestions in our future updates. If you have any more ideas or concerns, please feel free to reach out. Thank you for your loyalty and for helping us create a better experience for all our users. Best regards, Universal Remote • TV Control Support TeamThrow away your Roko device that came with your TV. get this app. you never have to replace batteries. You don’t have to buy a new device because all of a sudden the clicks don’t work anymore it and if you get the Roko app, it’s free.
Developer Response
Dear MississippiArab! We're deeply touched by your heartfelt message about our app's impact on you. Feedback like yours inspires us to continually improve and push the app to new heights. We're thrilled you're having a great experience and would be grateful if you could help spread the word by sharing our app with your loved ones. Sincerely yours, Universal Remote • TV Control Support TeamI like this remote. I do not need to worry with the remote anymore. It just quit working on me then found this app while reading “how to connect iPhone to TV”. I like the 3 day free trial. I’ll be connecting everything and see how it goes.
Developer Response
Dear LaurenbbT223! Thank you for sharing what our app means to you. These are the types of messages that motivate us to keep on striving to make the app the best it can be. We're so happy that you are enjoying our app. We hope that you will continue to support us by sharing our app with your friends and family. Sincerely yours, Universal Remote • TV Control Support TeamApp works great but just won’t turn on tv. Other than that it works great!
Developer Response
Dear Mgiojay! Please accept our deepest thanks for your review and such a high rating of our application. We sincerely apologize for any inconvenience you've experienced, and appreciate your bringing this matter to our attention. We'd love to hear more about it and work together to find a solution. Could you please email us via support@tvremote-smart.app with more details such as specific model and operational system of your TV so we can investigate further and fix? Thank you for your understanding, and we look forward to assisting you promptly. Best regards, Universal Remote • TV Control Support TeamMaybe because I wasn’t paying for the ad free version idk but it couldn’t find 5 different TVs on the same network as my phone
Developer Response
Dear Noah M L! We apologize for the inconvenience you are experiencing with our Universal Remote • TV Control app. Please try the following steps to resolve the issue: 1) Ensure that your mobile device is connected to the same Wi-Fi network as your TV. 2) Restart both your mobile device and TV. 3) Reinstall the app and try again. If the issue persists, please reach out to our support team via e-mail support@tvremote-smart.app for further assistance. Best regards, Universal Remote • TV Control Support TeamBut it also didn't really work well on every app
Developer Response
Dear User! We greatly appreciate your usage and rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@tvremote-smart.app within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, Universal Remote • TV Control Support TeamI’d like to cancel my subscription, I don’t need the app anymore and have no idea how to cancel… I’ll change my review rating after I get some help
Developer Response
Dear Puppyandbigdog ! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@tvremote-smart.app with this exact message. Best regards , Universal Remote • TV Control Support TeamWorked great till recently, now I can’t pair my Roku TV :( I pay for a universal membership too
Developer Response
Dear FJTAYLEYSL! We apologize for the inconvenience you are experiencing with our Universal Remote TV Control app. Please try the following steps to resolve the issue: 1) Ensure that your mobile device is connected to the same Wi-Fi network as your TV. 2) Restart both your mobile device and TV. 3) Reinstall the app and try again. If the issue persists, please reach out to our support team via e-mail support@tvremote-smart.app for further assistance. Best regards, Universal Remote • TV Control Support TeamGreat but slow sometimes if not 1ft away…
Developer Response
Dear Gurgers!!!! Your review felt so soothing like the morning sun, For all your words we wish to thank you more than a tone. We forever will be grateful to you for all your kindness, Please accept our heart filled with thankfulness. ❤️ 💕 💝, Sincerely yours 🕊. Universal Remote • TV Control Support Team
User_robking
DLahrz
MississippiArab
laurenbbT223
mgiojay
Noah M L
Royorbs3
puppyandbigdog
FJTAYLEYSL
Gurgers
