Scam
Developer Response
Dear User! We greatly appreciate your usage and the high rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@tvremote-smart.app within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, Universal Remote • TV Control Support TeamThis app gives you a free trail and then hides the cancellation button. 0 starts.
Developer Response
Dear Errorreadingdisc ! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@tvremote-smart.app with this exact message. Best regards , Universal Remote • TV Control Support TeamYou need to disconnect and connect all a the time.
Developer Response
Dear User! We greatly appreciate your usage and the high rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@tvremote-smart.app within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, Universal Remote • TV Control Support TeamDownloaded got free trial didn’t have my tv brand plus I found my remote and they will not assist in canceling before my card gets charged I’ve sent out 3-4 emails I’m getting extremely frustrated why would I want to pay for something that doesn’t work and I don’t need?!?!?
Developer Response
Dear Morgan123453356! Thank you so much for leaving the comment. Though we are very sorry you are not satisfied with our customer service. We always stay on top of interactions with our users and do our best to provide support for every single one of them. Our support team is anytime ready to help them out, giving all the instructions possible. It happens so that sometimes our users' e-mails are not reachable due to some reasons. Kindly check yours'. All transactions management is done according to the Apple Media Services Terms and Conditions. Best regards, Universal Remote • TV Control Support TeamGaspar
Developer Response
Dear Cambio terraza!!!! There are so many people All across the world, How many, we have not a clue. And amongst all those millions, We are glad that we got to know you. Thank you 🙏! Sincerely yours , Universal Remote • TV Control Support TeamDoesn’t work and immediately starts charging you $6 a week without authorization
Developer Response
Dear User! Thank you for taking the time to provide us with a feedback and rating of our application. Though it is very discouraging to learn that you were left disappointed with it. We offer a free 3-day trial period that will let you get a taste of what's there in the premium version. If you cancel it before it ends - no funds will be withdrawn from your account, so there are absolutely no obligations and the option to purchase a subscription is a choice for you to make. For complete access to all Universal Remote • TV Control features, you will need to subscribe to Premium. In fact, we have a variety of subscription plans in our application: weekly, monthly, yearly. Best regards, Universal Remote • TV Control Support TeamAsking for money for a remote subscription. You’re better off buying a universal remote than paying for this app.
Developer Response
Dear User! We appreciate your feedback and understand your concerns. Thank you, your feedback is extremely important to us to improve and enhance our customers' app experience.It includes rich information on users’ goals, needs, pain points, and expectations. The subscription option in our app is provided for users who prefer the convenience of having a universal remote on their mobile device without the need for multiple physical remotes. However, we understand that everyone has different preferences and needs. We value your suggestions and will take them into consideration for future improvements. Warmest regards, Universal Remote • TV Control Support TeamWorse than any free version. By the way, this is a subscription service. It won’t let you verify it works before you subscribe but it does tell you whether or not it has already “detected your tv.” Quotes are important, because that’s a lie.
It requires WiFi to work and is decidedly misleading to that fact. Wish I could give zero
Developer Response
Dear User! Thank you for taking the time to provide us with a feedback and rating of our application. Though it is very discouraging to learn that you were left disappointed with it. We offer a free 3-day trial period that will let you get a taste of what's there in the premium version. If you cancel it before it ends - no funds will be withdrawn from your account, so there are absolutely no obligations and the option to purchase a subscription is a choice for you to make. For complete access to all Universal Remote • TV Control features, you will need to subscribe to Premium. In fact, we have a variety of subscription plans in our application: weekly, monthly, yearly. Best regards, Universal Remote • TV Control Support TeamFirstly it’s not worth $30.
Only the mute button works.
When asking for a refund they say they dont receive payments so they cannot refund.
Its a scam!
Developer Response
Dear User! Thank you so much for leaving the comment. We always stay on top of interactions with our users and do our best to provide support for every single one of them. All transactions management is done according to the Apple Media Services Terms and Conditions. Best regards, Universal Remote • TV Control Support TeamNo working
Developer Response
Dear User! We greatly appreciate your usage and the high rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@tvremote-smart.app within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, Universal Remote • TV Control Support Team
ArtiztNYC
Errorreadingdisc
Glitch_jay
Morgan123453356
Cambio terraza
cjw21889
Confused Alpaca
Sats tats
Nobbinige
Lizzie✈️✈️
