Took forever to find my tv but well see if it works
Developer Response
Dear Mrchorizon! Thank you for sharing your feedback. We apologize for any inconvenience caused. We understand your concern and assure you that our Universal Remote • TV Control app is designed to provide a seamless user experience. We recommend trying out the app's features to fully explore its capabilities. We are working very hard and more stars for our developers will be the best reward😉. Sincerely yours 🕊, Universal Remote • TV Control Support TeamSo I am not one for leaving reviews. If I don’t like the app I commonly just uninstall. But I have recently lost my TV remote and I am looking for a quick fix so I don’t have to run to the store and get a new one. Upon opening the app I was prompted to buy a monthly subscription of 5.99 to use this app.
Not only could I just buy any universal remote for the same price once, but I could just get another the exact remote I need for much cheaper. I was amazed at how many positive reviews this had given the price and even more amazed that this app has made any money what’s so ever.
What prompted me to write a review was I had just recently received my masters degree in business administration a little over a week ago and was blown away by this clear as day scam of a business idea.
Wouldn’t buy this ridiculous subscription to turn your TV on and off, in the long run it’s probably cheaper to buy 2 remotes Incase you lose the first one😂. Don’t be scammed!
Developer Response
Dear User! We appreciate your feedback and understand your concerns. Thank you, your feedback is extremely important to us to improve and enhance our customers' app experience.It includes rich information on users’ goals, needs, pain points, and expectations. The subscription option in our app is provided for users who prefer the convenience of having a universal remote on their mobile device without the need for multiple physical remotes. However, we understand that everyone has different preferences and needs. We value your suggestions and will take them into consideration for future improvements. Warmest regards, Universal Remote • TV Control Support TeamIt’s states 3 day free trial but requires credit card info upfront and in the small print states you need to cancel 24 hours before the trial ends to receive a refund. On top of it all they don’t include a cancellation option on the app. Even the supposed “email support” is a fake hyperlink. They do they’re best to make it impossible for you to cancel or reach them. The app didn’t even work for me despite making sure it was connected to same WiFi, tried restarting tv, router, phone, etc. Also, $6 a WEEK to use a remote?! They have different subscription plans hidden that they don’t even explain. Save yourself the headache of dealing with this app.
Developer Response
Dear User! We aim to deliver a great experience and we’re sorry you were left unhappy with our app. Our support team will do their very best to help you out, you just need to contact them via e-mail support@tvremote-smart.app with this exact message. Best regards , Universal Remote • TV Control Support TeamI’m not sure what the right thing to say about this app as I am just starting to learn how it works but it seems like it’s the best app to learn how to play games on your downstairs neighbor has ever used it before and it’s really helpful and I really enjoy the app so much and it’s very easy to get the basics of how it works
Developer Response
Dear The creator of this!!!! We would write a million thank yous If we thought anyone would say Just how much we are grateful For the review you did today. Sincerely yours, ❤️ 💕 💝 Universal Remote • TV Control Support TeamIt wants you to pay, doesn’t even matter if it will work or not
Developer Response
Dear User! Thank you for taking the time to provide us with a feedback and rating of our application. Though it is very discouraging to learn that you were left disappointed with it. We offer a free 3-day trial period that will let you get a taste of what's there in the premium version. If you cancel it before it ends - no funds will be withdrawn from your account, so there are absolutely no obligations and the option to purchase a subscription is a choice for you to make. Best regards, Universal Remote • TV Control Support TeamI’m trying to download it. You can’t ask that question before I even set it up
Developer Response
Dear Joiebella!Thanks for donating your time to write the feedback and apologize for any inconvenience caused. . We always rely on the advice of our customers and want to delight them with our product. We appreciate every user's feedback and do our best to improve our application. We will definitely consider your message and look into the change in request times when planning further updates of our app . Best, Universal Remote • TV Control Support TeamWhy do I have to pay to use the remote? I’m not a fan at all
Developer Response
Dear User! We appreciate your feedback and understand your concerns. Thank you, your feedback is extremely important to us to improve and enhance our customers' app experience.It includes rich information on users’ goals, needs, pain points, and expectations. The subscription option in our app is provided for users who prefer the convenience of having a universal remote on their mobile device without the need for multiple physical remotes. However, we understand that everyone has different preferences and needs. We value your suggestions and will take them into consideration for future improvements. Warmest regards, Universal Remote • TV Control Support TeamControl won’t turn on tv. E tv is on and connected to the internet, then app works
Developer Response
Dear User! We greatly appreciate your usage and the high rating you've given our application. We regret to learn about your encounter. Our technical team is eager to assist you in resolving this matter. If you wouldn't mind, could you kindly contact us through the support section support@tvremote-smart.app within the app, using this precise message? Additionally, please provide the specific model and operational system of your TV. This will enable our technical team to delve into the potential issue that may have occurred in your unique situation. Best regards, Universal Remote • TV Control Support TeamI have a bit older tv that doesn't have the ability to connect to wifi so i can't even connect my tv. How is this a "universal" remote?
Developer Response
Dear User! Thank you for taking the time to provide us with a feedback. Our application lets you control a web-connected TV set from iPhone. The app is designed to control the TV, not for WiFi setup. The only thing required is to connect your iPhone and your TV device to the same Wifi network. This information is clearly provided on our AppStore Preview Page. Please, contact us via e-mail support@tvremote-smart.app if you have any issues with the set up or any additional feedback. We would love to help and learn more. All the best, Universal Remote • TV Control Support TeamTwo minute programming required very easy
Developer Response
Dear Grandpa Lawrence Sr!!! There are so many people All across the world, How many, we have not a clue. And amongst all those millions, We are glad that we got to know you. Thank you 🙏! Sincerely yours 🕊, Universal Remote • TV Control Support Team
Mrchorizon
Im Lemons
Little.Betty.White
the creator of this
Kokoritwo
Joiebella
ScaryWhisper
Remote work not
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Grandpa Lawrence Sr
