Okay
Aesthetically, the new app is a great upgrade from the old.
However, I am seriously disappointed in the removal of the debit on / off feature, as well as the updates to the transaction notifications.
This provides limited options when needing to secure our accounts outside of business hours.
The new app will allow you to configure transaction alerts to be sent, but these notifications provide no value adding information other than the fact a transaction happened and its dollar value. Previously, we had notifications that would say who the transaction was with. Inevitably allowing for faster reaction times if in the event we did not recognize a charge. With the new notifications you would need to open the app each time. Along with this, all of the alerts are mixed in with the messages now, which cause the user to have to dig through the messages to find a reply from the GSB support team. Overall these updates diminish the user experience.
I am hoping updates come soon to either restore or optimize these previous features, which essentially were not broken.
Otherwise, we may consider working more heavily with our other banking services which offer features such as these.
However, I am seriously disappointed in the removal of the debit on / off feature, as well as the updates to the transaction notifications.
This provides limited options when needing to secure our accounts outside of business hours.
The new app will allow you to configure transaction alerts to be sent, but these notifications provide no value adding information other than the fact a transaction happened and its dollar value. Previously, we had notifications that would say who the transaction was with. Inevitably allowing for faster reaction times if in the event we did not recognize a charge. With the new notifications you would need to open the app each time. Along with this, all of the alerts are mixed in with the messages now, which cause the user to have to dig through the messages to find a reply from the GSB support team. Overall these updates diminish the user experience.
I am hoping updates come soon to either restore or optimize these previous features, which essentially were not broken.
Otherwise, we may consider working more heavily with our other banking services which offer features such as these.
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Great App
The new App layout is by far greater than the old one.
Every bit of information about the accounts is available at ease.
It’s well developed and well organized.
Every bit of information about the accounts is available at ease.
It’s well developed and well organized.
C s
This app is easier and faster than before
Can’t live without it I cannot understand
How it automatically moves money from
Account to account causing over drafts
I understand it’s new and the kinks must
Be worked out otherwise it is great C S
Can’t live without it I cannot understand
How it automatically moves money from
Account to account causing over drafts
I understand it’s new and the kinks must
Be worked out otherwise it is great C S
Card locked
My card is locked from the old app and this app doesn’t have the On/Off feature for the card
Why??
Please, please, please bring back the morning balances text messages. The new app is nice, but without my favorite feature, I’d rather have the old one back
Great improvements!
I’m really happy with the new app. The landing page is full of great information.
Deposits are smooth as the camera app is very responsive! Great work GS IT folks!
Deposits are smooth as the camera app is very responsive! Great work GS IT folks!
Not bad
I like the new app and the functionality but miss the amount of information provided from the previous version in notifications and the account summary being available as soon as the app opened. Notifications when the transaction occurs is nice but they are delayed and the old version at least gave me an idea of where the transaction happened. Now I got an entire days worth of notification all at once with no idea where the cards was used and causes a bit of stress the old app eased.
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Missing
I am missing 2 accounts on this new app. It has made it very hard to do any mobile banking
App accessibility
I have been issuing the old app since it came out, and I’m loving the new one! It is very easy to use and easier to find things!
I love the additions, but there are issues
I was hoping that the ability to transfer money to a payee would be added, and it was, but I am not able to add a payee. I have an iPhone, but my partner who has an android was able to. I’m not sure what is going on, but I would appreciate if it could be fixed.
