Outstanding employees
I just love coming to this car wash. It starts with the general manager, she does an amazing job training and working side-by-side with her employees. She is the definition of lead by example. Every employee I have encountered has been pleasant and very helpful.
No support
I have been a montuhly paid customer for over 2 years. Download app and attempted to add account. Did not work. Following instructions, I called. No answer. Left message 3 separate times, no response. Utilized help on app to send message. Did get a response asking for account information. I provided immediately. No help provided. I have sent 3 emails trying to get assistance. Totally ignored. This has gone on for over 2 weeks. The car wash itself is great, but not this app or support. I rate it a 0.
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Response from developer
Hi Murphy - can you kindly email us directly at marketingOPS@whistleexpress.com so we can help you migrate your account? Thank you!
I have been complaining for months about the one in Tifton
I have talked to management time and time again. When they first opened under another name I had no problem. Now that it is Whistle Express, it is horrible. I may start going to the Coastal Blue in Sylvester Ga. When you pull up the soap used to start pouring on the bumper. Now the timing issue I have complained about the soap does not start pouring out until my windshield is under it. The last 4 times I have gotten my car washed, the lower body spinners has not been spinning. The light when you come to the end does not turn green until you are way past the light. I can’t even see it turn green unless I sit and wait on it. Get your equipment fixed. If you want to leave a message all the mail boxes are full. I tried 6 days straight to leave message, all boxes are full so no one is listening to these messages, either that or they have an extreme amount of messages every day. Also if you pay them monthly you don’t get any points!!!
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Response from developer
@wheelie0099 - thank you for your feedback about our Tifton location. We have passed that along so we can improve that wash quality. If you kindly email us: marketingOPS@whistleexpress.com we can check your loyalty point balance to ensure you are getting points each month when your account recharges. thank you!
Can’t migrate
This App does not work. I have tried for several weeks to migrate my account, but it says I do not have an account, yet I can wash my car and they take money out of my account every month. I am not sure why this App does not work, but I’m tired of getting emails that say to connect and get all these special offers, but I can’t use it because my account cannot be found.
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New Thomas Carwash customer
So far this app is not user friendly. Even went to the location for my first time in Lou., Ky. And told car wash attendant that I was a Thomas member and was told they were able to set up app membership and he said yes he could do that but to no avail he didn’t. I’m somewhat disappointed in customer service and my first wash was not great. Maybe next time…..
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Response from developer
@Kimbo502 - apologies you didn't have a great experience. We would like to get you set-up in our APP and hear about how we can make your next wash better! Can you please email us at marketingOPS@whistleexpress.com and we can help? thank you!
Will not contact you back!
Was charged twice when merging account for the month of July . No one has reached out after calls and emails to fix this issue. Paid full price for 2 memberships and then was additionally charged the discounted rate . I have technically paid for 3 for the month of July and not one word or reimbursement has been made nor have I gotten my money back! The car wash itself is great! The app not so much!
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Response from developer
@lb8232 - Apologies you were charged twice. We would like to get this fixed for you. Can you please email marketingOPS@whistleexpress.com so we can take care of this asap? thank you!
Very disappointed
I’ve been going to this location since it opened up and was owned by a previous owner. I have watched the decline in this location since taken over the employees do not know how to handle the customers and do not follow protocol twice now while waiting in line a machine has went down I have backed up when I should’ve been the next one in line to find the person behind me now is in front of me that doesn’t work because I need to get to work and I’m on a time frame then when you get through the wash, the soap does not rinse off your car. It’s left there to dry on your paint and then the blower they have does not blow all the water off your car so you have to get out and make sure you dry your car by hand. I do not recommend this location.
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Response from developer
We are sorry you had less than a great experience. We would like to know what location you were at so we can look into the problems you mention in your comment. Can you email marktingOPS@whistleexpress.com and let us know? Thank you!
Worst App Ever
I wish I could give it no stars. It has completely messed up my Whistle membership which I was over the top happy with. It’s taking my auto payment on 2 cars from my checking account but telling my location that it’s canceled. I can’t get anyone at corporate to answer the CS number or call me back. Hate this APP
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Response from developer
@Keribonnie - We are sorry you had this experience and would like to resolve this issue for you. Can you email MarketingOPS@whistleexpress.com so we can look into this for you? Thank you.
New Thomas Carwash customer
So far this app is not user friendly. Even went to the location for my first time in Lou., Ky. And told car wash attendant that I was a Thomas member and was told they were able to set up app membership and he said yes he could do that but to no avail he didn’t. I’m somewhat disappointed in customer service and my first wash was not great.
Maybe next time…..
Maybe next time…..
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Great job!
I love this place. The vacuums are powerful, window cleaner is good, microfiber rags are very clean and ALWAYS plenty of supplies available. Well worth the monthly plan. It makes me cleaning my interior so much easier because I hate doing it! I love the fact that you can do your interior first and then you sit back and watch the show. Thank you Whistle Express!!
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