Frustrated customer
This app can not find my membership. The wash has called Sonny’s over and over to mitigate the problem. It’s saying I’m good until August the 8th. When traveling I can not go to another Whistle car wash bc my tags are not being recognized. That was the whole purpose of the membership.
I’ve been with them for over 5 years and thru several company changes. It’s very frustrating. I will be leaving.
I’ve been with them for over 5 years and thru several company changes. It’s very frustrating. I will be leaving.
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Response from developer
We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thank you!
Really quick and easy app
Downloaded the app had to pay 9.99 for it , purchased my membership and it was a really quick easy process . You have control of your membership right in your hands can see your account and account details really easily . I set up it up on my phone went to the wash didn’t have to activate nothing it automatically read my car and I was good to go . This car wash is very organized and has all the tools you need to get your car cleaned the right way . I have the good wash , $20 monthly and it perfect , thanks whistle car wash ✊🏽💯❤️
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2 weeks and still can’t migrate my account IOS
Yeah, doesn’t recognize state even though it’s selected. I’ll change feedback once it’s fixed. As well, get your maintenance up at various locations. Get the wheel cleaners fixed, tires of wiping wheels off. Half the stuff doesn’t work half the time, getting ready to downgrade to a cheaper plan. Some of us notice these discrepancies. You all need some quality control.
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Response from developer
@Marv2970 - we would like to help you with your account and understand which location you are referring to above so we can address the problem. Can you email marketingops@whistleexpress.com. Thank you!
Can not migrate my plan
I’ve tried multiple times. Spoke with personnel at my local branch (just before getting my car washed at the same time and my account is current) and was told it was fixed. Not fixed. Not working. I may just move to the new car wash that just opened. I’m not getting any benefits and I’ve had a subscription plan for years.
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Communication
There is no way to directly communicate with the site that you use the most. Guess if you have an ongoing issue or complaint you can attempt to call the site until they decide to answer the phone to tell you management isn’t available.
Family plan means the FAMILY can use it
I love the ease with which to add vehicles and select washes. However , you should be able to share to log into the app from several devices. The originator of the account should not have to be the ONE that is taking the selected vehicle through the wash.
This is the ONLY reason for a 4 star and not a 5 star.
Question… When can we expect this flaw to be fixed???
Thanks.
This is the ONLY reason for a 4 star and not a 5 star.
Question… When can we expect this flaw to be fixed???
Thanks.
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Needs improvement
I downloaded the app, set it up, tried to migrate my plan. Neither the license number nor the RDID number works. It says no plan found. I sit it eight times ensuring I was putting in the correct numbers.
I also typed a long trouble ticket but when I clicked submit it showed error and everything I typed was lost.
I like the car wash, but the app is so far useless.
I also typed a long trouble ticket but when I clicked submit it showed error and everything I typed was lost.
I like the car wash, but the app is so far useless.
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Migrating plan to app issues
I migrated my existing plan (which is paid up for three more weeks) and went to the car wash. The car wash says they no longer have my vehicle/plates with an associated plan. I had to go through my phone and show proof that I have a plan matching my vehicle. Held up the line and took a while to get through. The attendant was very nice but doesn’t know if we will have to go through this every time I go to get a car wash. Do not recommend.
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Response from developer
We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thanks!
Don’t download
Created a second account for my car. Tried to cancel and six times I was told the system had errors.
I downloaded the mobile app and it created a second account for my MKZ. My original account is paid on July 17. Please cancel the duplicate account and refund my money this is my forth attempt I keep getting error messages .
I downloaded the mobile app and it created a second account for my MKZ. My original account is paid on July 17. Please cancel the duplicate account and refund my money this is my forth attempt I keep getting error messages .
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Can’t link existing membership and unable to get any support
The app is useless. When I try to link the app to my existing membership using either the RF ID number or the license plate number it says membership not found even though I have an existing membership. I used the link in the app to request help from support, and when I fill in the Support ticket and hit submit it tells me that there is an error. If I call support number for help I was on hold for 30 minutes and finally gave up.
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Response from developer
We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thanks!
