Whistle Express Car Wash User Reviews

Whistle Express Car Wash
Whistle Express Car Wash
EXPRESS WASH OPERATIONS LLC
Business

Reviews Summary

Positive highlights
💨
This app hasPowerful vacuums and good window cleaner
🧹
This app hasAlways plenty of clean microfiber rags available
🔍
This app hasEasy to manage membership through the app
⚡
This app hasQuick and easy app setup process
🗓️
This app hasAbility to control membership details right in the app
🚗
This app hasAutomatic car recognition at the wash
🧼
This app hasWell-organized car wash with all the necessary tools
👥
This app hasFriendly and helpful staff
🚿
This app hasFun car wash experience for kids
🔁
This app hasAbility to easily switch between vehicles
🤝
This app hasGreat team at the Tower Rd location
Negative highlights
🔒
This app hasIssues with migrating existing membership to the app
📞
This app hasLack of direct communication channels with the company
🔒
This app hasInability to share/log in from multiple devices
🔍
This app hasDifficulty finding/linking existing membership in the app
🛠️
This app hasUnreliable equipment and maintenance issues at some locations
💰
This app hasUnexpected changes in pricing and plans
🐞
This app hasApp stability and update issues
🤔
This app hasConfusing app features and lack of clear instructions
🚫
This app hasCancelled accounts and forced app usage

Top reviews

Leave a Review Whistle Express Car Wash
★★★★★

  • Migrating plan to app issues

    I migrated my existing plan (which is paid up for three more weeks) and went to the car wash. The car wash says they no longer have my vehicle/plates with an associated plan. I had to go through my phone and show proof that I have a plan matching my vehicle. Held up the line and took a while to get through. The attendant was very nice but doesn’t know if we will have to go through this every time I go to get a car wash. Do not recommend.
    Show less
    A.D. 4609A.D. 4609

    Developer Response

    We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thanks!

  • Don’t download

    Created a second account for my car. Tried to cancel and six times I was told the system had errors.
    I downloaded the mobile app and it created a second account for my MKZ. My original account is paid on July 17. Please cancel the duplicate account and refund my money this is my forth attempt I keep getting error messages .
    Show less
    Reef ChiefReef Chief

  • Can’t link existing membership and unable to get any support

    The app is useless. When I try to link the app to my existing membership using either the RF ID number or the license plate number it says membership not found even though I have an existing membership. I used the link in the app to request help from support, and when I fill in the Support ticket and hit submit it tells me that there is an error. If I call support number for help I was on hold for 30 minutes and finally gave up.
    Show less
    MarkAtlanta44MarkAtlanta44

    Developer Response

    We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thanks!

  • App is as useless as Joe Biden

    Just received email asking me to download app and get 100 points which I did. I have had a membership at their Conway, SC location for a while. When I typed in my license tag number it said I had no membership. They have a place to contact for help. I have tried to send a question over 20 times and it keeps telling me there is an error and try again. Not willing to sit here all day retyping and still getting error message. There is no phone number to call. Extremely poorly run app and even worse support. Think I will cancel my membership. If carwash is run this incompetently GOD only knows how much damage they could do.
    Show less
    Keltner59Keltner59

    Developer Response

    We are sorry you had trouble migrating your account. We had a small group of customers who experienced this. If you email us marketingOPS@whistleexpress.com we can help get your account switched. Thanks!

  • Membership Link

    Everything worked in app, except linking my current membership.
    Brother HawkinsBrother Hawkins

  • Confusing

    I already have 4 unlimited plans. The app does not locate my vehicles. I went through the manage account and added vehicles. Its not showing any history updates. Maybe you need to add a video to explain how this thing suppose to works.
    another dissatisfed customeranother dissatisfed customer

  • Car wash

    When I go to clean my car, it never reads my barcode they have to put my number in today July 2 when I got there Roman was there. He was very, very helpful. he changed my sticker that way I wouldn’t have any more problems in the future. Thanks so much great job.
    China, Berry 55China, Berry 55

  • Better

    Both staff members were excellent. Female was superb both visits. Car looks great. Thank you for helping me out with the app and sign in. Both team members excelled in that process.
    ChelleSAYSChelleSAYS

  • Yaya’s Water ride

    My grandchildren and I watched our new Whistle Express being built. They were so excited when it opened and now we go through it almost daily. The customer service is great. My plan is great and it’s a fun trip through the water for my grandkids.
    Caramel Macchiato LadyCaramel Macchiato Lady

  • 1st wash.

    This was my 1st wash since they opened and I downloaded the app. Everything went flawlessly. No issues. Next time I’ll spend more time and clean the windows and floor mats but I was just doing a test run. With the unlimited washes I can go whenever I choose. Everyone was pleasant and courteous.
    Tacoma washTacoma wash
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