Dr Kurtz - super friendly!
Wonderful Doctor
Horrible Company
I have had nothing but negative feed back from this company. I paid 3 months worth of subscription and received my medication for the first month. Not once did a provider ask how the process was going. Once I made an appointment to get my prescription they switch my medication without my consent and I was told there was nothing they could do about it and that I would receive it in 7-10 business days, it’s been 3 weeks and I still haven’t received my medication so I called to get an update and I was told that my account was cancelled and I need to pay for subscription. I never cancelled anything like I stated I paid 3 months worth of subscription and was never refunded anything so now that want me to pay AGAIN for something that was already paid for. How did I get my medication and consulted with a provider for my refill for the second month if according to them I cancelled my subscription at the very beginning of my membership. I wish I would’ve done more research before making the mistake of getting this company.
Response from developer
We are very sorry to hear about the challenges you've encountered with our service. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused. There are monthly intake forms that you fill out before medication refill processes, and this asks how its going and any side effects, etc. So if there are any questions at that point then a regular appointment would be required. We would love to help get this sorted out and make sure you are taken care of. Please contact us at 831 900 4723 or support@fh.co
Online doctors appt
Unreliable Customer Service and Sketchy App
Nobody answers the chat, or emails. Ever. The app didn’t save my refill sheet, which by the way, is what prompts the system to charge you. So they sent me a new one, assuring me that it wouldn’t charge me again. It did. It also “didn’t save” so they said I had to talk to a provider so the RX would be put in directly. Which AGAIN, prompted a charge to my bank. Then my app showed SOMEONE ELSE’S delivery. It said, and still says, my medication is being held due to non payment (I actually paid more than once). When I call about this, I’m told it will be escalated and I’ll have an update in 72 hours and I’m unsure what 72 hours means where they are but it’s 3 days here, not over a week. Then I get emails saying “we didn’t get a response so we assume this is resolved” even though I’ve replied to those emails 5x times at least. The medicine fee is fine but I have a huge problem paying a monthly subscription for features I don’t get, such as UPDATED weight, meal and health goals. No customer support. A terrible app.
This has potential but the app needs work and the customer service reps need MAJOR remedial training
Service and App, the worst
Response from developer
We are very sorry to hear about the challenges you've encountered with our service. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused. We are working on updating the app, in fact there is a new update out, so please make sure you are using the most up to date one. However we are still working on improving it to avoid these things happening and the future. For your specific issue we are happy to help get you the medication. Please contact us at 831 900 4723 or support@fh.co
Provider call with June
Terrible application
Response from developer
We are very sorry to hear about the challenges you've encountered with our service. Your experience does not meet the standards we strive to uphold, and we understand the frustration this has caused. We understand how important it is to have a smooth and timely experience, and we sincerely apologize for falling short of your expectations in this regard. We are actively working to improve our refill process and communication channels to ensure a more seamless experience for our customers. Your feedback will be invaluable in guiding these efforts. If there's anything further we can assist you with or if you have any additional feedback, please don't hesitate to reach out to us directly at 1 (831) 900-4723 or send an email to: Support@Futurhealth.com . We're here to help and are committed to ensuring your satisfaction. Thank you for bringing these concerns to our attention, and we appreciate your patience and understanding as we work to improve our services.
