Round1 USA User Reviews

Round1 USA

Round One Entertainment, inc

Food & Drink

Entertainment

Reviews Summary

Positive highlights

🎉

This app hasEarn rewards and points for spending money at Round 1

🛒

This app hasAbility to reload game cards directly through the app

🗓

This app hasFunctionality to interact with bowling, sports, and party booking

💰

This app hasEarn free rewards like free bowling shoes

Negative highlights

🔒

This app hasUnable to sign in or create account due to login issues

💳

This app hasInability to reload cards or add payment methods easily

🔄

This app hasFrequent app crashes and errors when trying to use features

🔍

This app hasLack of integration with existing accounts and loss of previous data

❌

This app hasRemoval of previously available free credits and other benefits

🕰

This app hasDelayed and buggy app release with many unresolved issues

🤔

This app hasIncompetent staff unable to assist with app-related problems

🚫

This app hasInability to download Rism photos that were previously available

Top reviews

Most RecentHighest RatedLowest Rated

Won’t let you sign up

I’ve tried 3 times now to sign up and it won’t let me. It only says sign in or continue as guest. This app really is crappy.

okhiokok

5 months ago

Needs Apple Pay, ASAP.

I’m knocking 2 stars off this app because to reload a card requires the user to stand there and manually enter all bank card details, for each card. So if you’re reloading 2 cards for example, you have to go through the whole process 2 times. I’m going to assume they did this to avoid paying Apple Store fees?
…Why in the WORLD would you guys make your customers stand at a game machine, find and pull out a credit card, then have to type in a card number + expiration + CVC + billing zip??? Apple Pay or local encrypted storage of the bank card details is a thing, and NEEDS to be implemented ASAP. Thanks.

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0x99999999

5 months ago

Terrible experience

The app is frustrating to use. I have tried to reload my link card with multiple credits, and it will not allow me to proceed with reloading more. It very inconvenient having to go physically reload it every time.

mikeymui

6 months ago

Still has problems

Edit 6/8/24: the app has gotten better for the most part but still keep getting logged out frequently. When logging on this last time it had as other folks have noted said I do not have the digital membership despite my purchase history shows it was renewed in February of this year.

The other issue is that when logging back in my rewards balance was reset to 0. Quite frustrating when going there pretty often. The email inquiries they keep telling people to send is also a bit frustrating to read. Telling their users to jump through extreme amount of hoops to participate in the program that is supposed to be user friendly and seamless.

Original: Keeps unlinking my card and have not been able to reload to get points when needing to reload again

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Hosyierdaddy

6 months ago

Response from developer

We understand your frustration and we appreciate the feedback. We've experienced a service provider outage from 2/18-2/19 that limited the abilities within the app. This has been resolved, please restart your app and try again. If you are still experiencing issues, please submit an inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

No functionality for existing users/members

I am not able to register my card in the app unless I am going to start a new membership… my membership is current and loaded with credits, I simply would like to have it linked with my account.

Xhemi씨

6 months ago

5 months later and still unusable

EDIT #3: No matter what credit card I use I keep getting an error that says it cannot fill my card. I have been told at the store that there is no more in store scanning, points are earned automatically by playing the games. Have been there several weekends in a row and my account is still sitting at 0 points. What exactly is my “premium membership” earning me at this point?

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PhoenixGamma

7 months ago

Response from developer

Hello, we apologize for the inconvenience this have caused. Version 1.0.7 update released 2/9 should have addressed this issue. Please try updating and resetting your password. If you are still experiencing log-in related issues, please send us in an inquiry via https://www.round1usa.com/contactus, select MOBILE APP as topic, and leave store field blank.

App is broken DO NOT USE

App glitches constantly, does not register you are a club member, takes your money. You are better off going in and getting a card.

Sir_Meowkins

7 months ago

Response from developer

We apologize for the inconvenience this may have caused you. To better assist you, please submit an Mobile App inquiry with your email and game card number at https://www.round1usa.com/contactus with Mobile App selected as the topic and store field left blank. Thank you!

Please fix Rism photo downloads.

Please fix Rism photo downloads. With the new app I can no longer download my photos.

flourmilk

7 months ago

Needs more

The new app and rewards are nice but once again the company falls short to its players. The prices at Round 1 are egregious and limiting to the player. The payout rates on your claws are absolutely obscene. Getting 119 credits for spending $300 is a joke. Round 1 needs to offer something to its higher spending players. The app would be the perfect place to do that. Provide us with coupons, other than the rewards, give us reduced rates for our paid play. Even the opportunity to get at least one day a month at half price play would be wonderful. All this tells me is that you are more interested in your profits than your players and that’s truly sad. Many of your games at the Erie, PA location have been down for months as well; it would be nice if some of them were operating again.

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Jermija

7 months ago

Response from developer

Hello, we apologize for the inconvenience this have caused. Version 1.0.7 update released 2/9 should have addressed this issue. If you are still experiencing log-in related issues, please send us in an inquiry via https://www.round1usa.com/contactus, select MOBILE APP as topic, and leave store field blank.

App is still broken

The only improvement from this app is that they let you add your game card and you can remotely reload it from the app itself.

Cons, my game card that I added I paid for club membership, it doesn’t detect that my card is a club card and is still asking me to pay 5 dollars

Zer0Maniac