Leave a Review Stelo by Dexcom
When HYPE meets Reality; My Stelo let me down….
Whew! Where to begin…I signed up for a Stelo BioSensor from an Ad on IG.
Mistake #1(?)
Maybe with all the HYPE about CMG’s Stelo felt the pressure to bring a “product to market; before it was ready…?”🤷🏻♀️
Like several people mentioned, I too was looking for a way to be pro-active about my health…before I got Diabetes.
I have Fasted consistently for 2 years and monitored my Glucose and Ketones, thru a finger stick.
The Continuous BioSensor CAN be convenient, IF it worked as advertised. When I look at my charts… it’s giving me Readings “that look like Hiccups” Clearly the unit is Failing.
I’m 1/2 thru the 15 day life. I purchased in advance the “extra adherent bandage looking covers for it. That’s not the issue.
Classic tech company behavior… No Live Staff to reach out to … You initially can Chat with a 🤖… then the Bot says “log into your Account for more assistance/information/FAQ…
Speaking of Tech… Can we say “infinite loop?”
None of it is helpful to say…”Can you just send a Replacement Unit?” No email.. no #’s, Live Chat is a Bot…
This feels like 🩸Theranos🩸
The upside is … I’ve only invested $100 here.Show lessSfhoneybee
Hides and falsely reports very high glucose
This is a good system and a good app with one truly massive flaw. I understand that Stelo is mostly meant for pretty well controlled diabetes, but hiding data that is over 250 is a super weird, bad choice. The message is essentially “yeah that’s super high and you should do something about it,” which, while obviously true, leaves the user totally in the dark. Worse, it just starts reporting all 250s which is not just unhelpful, it is *false*. What it suggests to me, frankly, is that there’s probably some other reason, like maybe Stelo loses accuracy over 250. How are we to know? That doesn’t seem right though, because Dexcom does keep and use the numbers over 250 in Clarity. Limiting is an awful design decision I can’t really imagine an honest defense for. The user should know what their level is. That’s the job. Seems simple. I will gladly add at least 2 stars to this review if they change that, because Stelo is otherwise really well put together.Show lessArea Man 99
Apple Watch not working with Stelo
I downloaded the Stelo app by Dexcom. I tried to make one of my complications Stelo but it wasn’t offered. So I searched the web to find an Apple Watch face that would support Stelo. I found a website (not a dexcom website) that showed three different face that work. I tried one called Utility and you can actually select one of the complication as Stelo. The downside is that it works for awhile then it stops. It shows the word Stelo or three -. You have to touch that then your watch face goes away and a graph comes up with a number. When you go back to your watch face you either get your number for awhile or get the Stelo word or three -. Should would be nice if you would get this fixed. It would also be nice that Dexcom would state on their website which watch face the support.Show lesshyvee86
This isn’t the same device or app as Dexcom G7
This is a working device but not a mature app. Customer service is totally hands off from support. You are forced to use support through their Stelo Bot that cannot understand or comply with a request like “I want to connect to a human.” Nope. You will never get a refund due to inoperability. You are sent another device. The FAQs are limited and does not address simple issues like allow for ranges of target glucose to be changed. Stelo will not specify the exact number if out of the target on the low side.
The device has never agreed with my blood glucose meter. As much as 30 mg/dl off of my blood glucose meter. So wow! Which one is right? I’m not relying on the Stelo!Show lessdlandry104
Horrible customer service
The app is new, so I understand features will take time to develop, but their customer service is terrible. After 10 days, my sensor had an error and stopped working. I submitted a ticket, got an automated reply three days later, and then waited another few days only to be told I wasn’t eligible for a replacement. They gave a canned response with no explanation for their decision. It’s nearly impossible to get help from this company, and they don’t seem to stand behind their product. I won’t use them again unless this issue is resolved, and I encourage you to consider other options like: Lingo by Abbott Nutrisense LevelsShow lessPopsiclestande
Works sporadically
App works fine in iOS 18 but the spike and digest update lock up sometimes. Also the watchOS complication hardly ever works and always is blank or when you click it tells you to open the app on the phone which then does nothing with watch. So not sure what’s up.. this also happened in watchOS 10 and 11 as well as iOS 17 and 18. Please update this.
Also for all others you can login and use the Dexcom Clarity app to get all the data and ranges there. Even shows the reading above the top range set. So you can see the range you hit above 250 for example.Show lessMillowster
Ok for tracking, useless for making sense of the data
My husband and I both purchased the Stelo monitor and so far we’re both disappointed. We are healthy and just wanted to adjust our diet based on insights from this app, so data sharing with our nutritionist and health care provider would be key.
I wish we had known how rudimentary this app is before we got this product. So buyers beware about the following issues:
1- You can’t easily see detailed data from more than 24 hours in the past.
2- You can’t download and export reports with all your data to easily map it against other apps for sleep, exercise, etc.
3- You can’t share your data with family and healthcare provider unless you go through the Health app.
4- The app doesn’t allow you to enter detailed information about the food you eat. There’s 1 line to describe the meal and a field to enter the qty of carbs. If processed foods are not in your diet and you don’t know the quantity of carbs you’re eating at each meal, this field is pretty useless. The app should allow you to enter the qty in grams/ oz for each food group instead.
Overall, this app has been useless. Decent for tracking and collecting data, terrible for reporting and making sense of the data.
I wish I had purchased another product instead.Show lessAdventurer45
Needs work…
The app needs work. After 15 days with my first sensor I replaced it with my 2nd. It did not go well. After the new sensor the app showed me my glucose levels but clicking anything else would freeze the app to the point of being useless. The Chatbot support instructed me to reinstall the app. I did a clean reinstall that unfortunately wiped out all of the history I had recorded in the Notes part of the app. I had looked prior to the reinstall and could find no way to backup, print or export these notes. I now record glucose history in a separate file. The app still occasionally freezes. I reported this info in a Dexcom support ticket. The history is lost but perhaps the will address the freezing and lack of Notes export. Running IOS 18 on a iPhone 15 Pro Max.Show lessSe13868
Great product if you’re curious about your glucose levels
I have been curious about my glucose levels for quite some time. After purchasing the dexcom sensors, this is the app it has you download. It connects to the sensors via Bluetooth and monitors your glucose levels 24-7. This part of the app is great! It’s cool to see what happens with your glucose levels during activities and with different things you eat and drink.
The app has a great concept allowing you to enter meals by creating events which is a great way to track glucose spikes or drops based on these events. Stelo even helps with events by syncing your activities with apple health.
However, it is not setup to sync food intake with apple health. I feel this would be a great addition to add the nutrition sync so that one doesn’t have to enter food in multiple apps. I personally keep track of food and water intake in another app with more information than what Stelo asks for so it would be good to have Stelo sync nutrition with apple health as well.Show lessMuddaubere
Good now, will be great with some fixes!!
1. Would love to contact support by phone or email. It seems like if you contact support then they will just send you a new sensor and be done with it. I would like to explain what went wrong so these issues can be addressed instead of just being given another sensor.
2. The app could use some updating but isn’t bad. It would be nice to see historic data.
3. Accuracy/ability to calibrate sensor. My first sensor was way off. I work in a lab on some days and got by blood drawn to compare reading. I was skeptical of my readings but my average was 110 and fasting glucose from previous drawings was in the 70s and my a1c is below 5. Lab draw showed 74 when sensor showed 100. A good idea would be to send customers a calibrate kit? Dunno.
4. My next sensor has more accurate readings but I’m on 7 right now and the sensor has been having errors for the past 24hrsShow lessBarkingmonkey
