Not a good ride share program
This had potential to be a great and accessible shared ride service, except it’s not. Don’t expect to rely on this service if you are looking for a reliable way to commute in the city. Many times even calling over an hour in advance results in me still arriving late to my destination for several reasons including, poor ETA time, rides with no updates which results in you having to cancel AND occasionally pay to do so. In my particular city there is a great cultural and language barrier which prevents the driver from even being friendly. I’ve personally watched my ride arrive after an hour only to speed off in front of me to do random new pickup requests. Yes, the app lets you monitor all of this including your drivers location. Occasionally Drivers will even mark you as picked up when you are not, they will check off they have arrived at the location when they haven’t. I’ve gotten into cars that are filthy, with no seats, etc. They need a more serious background check to who they are hiring, many of the drivers are unfamiliar with the area, pooor driving skills, driving barefoot, rude, etc.
Show less
unusable to anyone outside the secret “service zone”
Their service is only available within a “service zone”, which isn't mentioned nor described in the app store, nor in the app!! The most you get is a pop up that says “your pickup location is out of our service zone” with no further elaboration. I have no idea where the service zone is. Even the locations in the literal app preview images (manhattan NY, and 7th Ave & 13th St) are outside of it.
I’m baffled that this isn't mentioned or outlined in the app description nor the app, AND that they are advertising it to work in areas it doesn't!! useless!!
I’m baffled that this isn't mentioned or outlined in the app description nor the app, AND that they are advertising it to work in areas it doesn't!! useless!!
Show less
Unreliable, Inconsistent, Glitchy App and lazy
This ride share service is the bottom or the barrel when it come to ride share, You’d rather call the taxi’s phone number to come pick you up… Via drivers a unprofessional and lazy. Lets say you request a ride and it says its 18 minutes away, Unless that driver is a about there money (which 8/10 all drivers are not) you will be waiting longer. Drivers will stop and take a break in the middle of your pick up and now your 15 minutes behind because of their inconsiderate behavior. Customer support is average and pointless they tell you stuff you already are aware of… there so much more I could vent whats wrong with this app, but im currently waiting on an LYFT because ive had 2 via drivers cancel on me and the last one decided to delay my ride. If i could give this app a 0 or negative I would be so happy to, but they are going to get a one star just because it works. This service thrives on minimal effort which is really unprofessional and trustworthy
Show less
Is it worth the wait?
I love the concept of the service. It’s a great idea if it works, but in this case I’m giving it 1 star. Via needs a higher standard for hiring drivers. Some of them are great but far too many are downright scary to drive with. It’s a crap shoot as to whether my 12 minute ride will be a roller coaster or a chauffeured limo where I’m not holding on and hoping we don’t hit another car. Also, the wait times are awful. They say you’ll be picked up within 15 minutes on average, but it’s more like 40 minutes and that’s if you don’t get bumped to another vehicle which delays your trip or you get a text saying your driver is delayed and it tells you to cancel your ride if like. As I said, the concept is great but the transit needs to go in house or hire another company who can do it better and with integrity.
Show less
Terrible experience and couldn’t get any rides
I’ve never written a review before about an app or anything for that matter, and this is literally the worst ride servicing app i’ve ever tried. Firstly I couldn’t get any rides but somehow other people were getting picked up in via cars in front of me at the bus stop, so there couldn’t have been no rides available in the area when I saw plenty. Then I finally got a ride after 15 minutes of repeatedly tapping the retry button, but it seemed that the driver kept getting farther away from where I was and stopped moving for several minutes, then just when the ride was 8 minutes away from me, it got cancelled. So I frustratedly tried to get another one and each time I saw one available somehow the seat got taken, this happened over 7 times, I eventually got on a bus because the app kept saying it couldn’t find any available rides and when it did, someone apparently took it 1.5 seconds after it appeared for me. I would rate this app zero stars if I could. Very disappointed, I was recommended to try this app because it was more affordable than lyft and uber, but I’d rather take those than ever try this again, waste of time (literally). Don’t try via if you have to be somewhere important at a certain time. Thankfully I didn’t try this to get to work.
Show less
THIS IS A SCAM GATHERING YOUR PRIVATE INFO TO SELL
After you provide all of your private personal details to “set up an account” they say you are out of network.
In USA THEIR MAP ONLY SHOWED A SUBURB OF DALLAS TEXAS AND A SUBURB OF ST LOUIS MISSOURI!
So then you go to delete your account and personal information but no, you must move mountains to do such a thing.
An app in 2022?says the only possible way to even discuss or request deleting your private details from a company that knew they would not be doing business with you when they obtained your details deceptively is by sending an email off app. Not even kinkiest to the app.
Rubbish scam artists that hopefully will be locked away and made an example of
In USA THEIR MAP ONLY SHOWED A SUBURB OF DALLAS TEXAS AND A SUBURB OF ST LOUIS MISSOURI!
So then you go to delete your account and personal information but no, you must move mountains to do such a thing.
An app in 2022?says the only possible way to even discuss or request deleting your private details from a company that knew they would not be doing business with you when they obtained your details deceptively is by sending an email off app. Not even kinkiest to the app.
Rubbish scam artists that hopefully will be locked away and made an example of
Show less
it deserves 0 stars
i have had way too many bad issues with via and ive been using it for two years now. this is the most inconvenient ride share app ever. if you need to go to work, you have to at least order it an hour before you need to be there because you will be late. not only does the app pick up random rides when someone is about 30 minutes away without the driver confirming it but someone these people CANNOT DRIVE. today i wanted to come home from school. EASY. ive been picked up here a billion times. but after standing and waiting for 20 minutes, the via is near my school im happy but then they continue to go the wrong way TWICE. they need people who can actually use their gps and maps because i swear its not that hard. thought this was gonna be a cheap and convincing way to get from point a to point b but this app is so inaccurate that it hurts. they never drop me off exactly where i need them to. they've dropped me off in front of random peoples houses down the street from my house on multiple occasions. i rather spend an extra $5 for a uber if it means i get a better experience through a rideshare and thats that.
Show less
Somewhat convenient, but…..
I enjoyed the rides and they were very convenient when I was in the area, but it was a pain when I had to get in the area when my school was right around the corner (but a very tedious walking distance). Some of the drivers were willing to take me there regardless of me not being able to pinpoint anything in Webster Groves on the Via GPS, which is why I gave it 2 stars, but the other drivers took me as far as the Via GPS would go and barely more, even though they were seemingly allowed to go further. Then my 2nd issue, which is even bigger is……….I left my wallet in one of the Viacles (didn’t have money in it at all)………..but now it’s gone. What’s worse is that I called them for so many days and talked to so many different people just to eventually find out that my wallet wasn’t it their vicinity anymore (they customer service got extremely tedious after a while, so I tell you, PLEASE DO NOT EVER forget to turn around and check the seat before you leave the vehicle, PLEASE, because it is not worth not looking. It was my fault of course, but honestly, they could’ve helped me out and got it back to me). Oh and p.s. if you lost something, don’t try to email them, because they likely won’t respond at all.
Show less
No way to delete your account
I am not using this app anymore and wanted to deactivate my account. Did not find any options on app or on the website. Reached out to app’s customer support, no reply other than automated reply. Please think twice before adding your personal information
They can rob you easily
I tried to get a ride through this app. They have serious issues first they kept saying the ride u request is not there any more and kept reloading .. when it finally loaded and I tried to book a message popped up saying ( something went wrong) so I tried to click again and got the same response . When I checked my bank messages I found that they charged me for the whole trip twice without even accepting it .. that’s a scam . They have no phone no to call only email and they didn’t reply . I am an international traveler and was trying to get an airport ride which u failed to do and not only this u robbed me not once but TWICE. Shame on you and I am telling everybody not to use your app under any circumstances even if they have to walk to the airport
Show less
