Not available in UK
I hoped they’d be back but I am not sure why the app is still available if we can’t use here…
Will not let you delete card info
This company is a scam and I DO NOT recommend. As we all know, you are required to have one card on file at all times with your account. Sounds normal right? No problem at all.
The issue comes in with Via not allowing you to remove an additional cards over that one default card that is required. So if you’ve used 2 or 3 additional cards, the app will not allow you to remove them. The app claims it cannot remove them due to “signal issues” but yet the app still manages to request rides and updates your location just fine with those same “signal issues.”
Pretty crummy that want to hold customers financial information like that. I recommend sticking with Uber and Lyft. Trusted, tried and true. The little guys like Via are not worth it all. Much more trouble than they’re worth. Not to mention the issues with customer data, privacy, etc.
The issue comes in with Via not allowing you to remove an additional cards over that one default card that is required. So if you’ve used 2 or 3 additional cards, the app will not allow you to remove them. The app claims it cannot remove them due to “signal issues” but yet the app still manages to request rides and updates your location just fine with those same “signal issues.”
Pretty crummy that want to hold customers financial information like that. I recommend sticking with Uber and Lyft. Trusted, tried and true. The little guys like Via are not worth it all. Much more trouble than they’re worth. Not to mention the issues with customer data, privacy, etc.
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Awful and very INCONVENIENT Vanpool service
If you looking to get home as efficient and if possible fast, forget this service. Drivers aren’t efficient with the routes, even if they have navigation infront of them. They still go around routes. If you have expected arrival times… good luck to that if you actually get drop off as expected. Even if there is an expected time of dropoff, it would mostly likely get extended due to different circumstances, like a new pickup while enroute. And lastly, if your “fortunate” to get a driver who is from out of state (ex: NY plate) and depends on navigation apps, you’ll probably get to your destination even longer. Unfortunately, this scenarios are not hear says but rather my personal experiences multiple time and even consecutive rides. And lastly, if you require assistance through there “live chat”, good luck to you in getting a response right away… how is this assistance chat titled “live” yet you’re not sure if your going to get a response back even
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Got scammed $15.
I got scammed $15 when I booked a ride while I had the $20 credit already on my account. I just signed up after using it on my friends phone with no problem and as soon as I went to order a ride it took $15 from my personal account. The service is good but the fact that it took my money from my card and no one in customer support could return it wasn’t ok.
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Loved it before covid HATE it now
I’ve used via for several years now and pre-pandemic it was great! They have since made all rides private which makes sense. The problem is they completely snd utterly changed the usage of the app. EVERY SINGLE TIME I use it now it always says 3 minute car available but takes several minutes to book so that they can then say “driver had to cancel but don’t worry a new one is ____ minutes away!” Now the really annoying part is that the minutes are straight up lies. Today I waited 40 minutes for a via that was originally “6” minutes away!! This is the longest this has ever happened to me but definite not the first (this currently happens every single time to varying degrees). I finally contacted customer support who told me the driver have been disconnected from the app so they would send me a new one... WHY DIDNT THEY TELL ME THAT BEFORE?!!! I’m just so frustrated with the horrendous quality of the app right now but I have hope for it going back to normal after covid!
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Harassment
A driver from this company named Tataw N tried to force my girlfriend to give him her number. Today when she was waiting for her ride, she wasn’t expected to have him as her driver. When inside the car, she recognized him and started talking to her by changing his voice and she was scared. She called me to tell me the situation and I knew this guy was weird and wanted something from her. When arrived at her destination, the receptionist realized that the driver was turning around their centre for so long and he was looking at what my girlfriend was doing to see if she’s going to come out early. And the receptionist told her that this kind of situation never happened in Arlington Texas and she wasn’t safe.
The name of the driver is Tataw N
If you’re alone, don’t get in his car please.
The name of the driver is Tataw N
If you’re alone, don’t get in his car please.
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No way to delete your account and customer service is unresponsive
I downloaded Via back in 2017 as a friend recommended I use it given its affordability. Between 2017 and 2020, I have used the app a total of one time. Now, in 2020, I’m trying to delete the app since I don’t foresee myself using the app in the future and would be more reliant on other ride sharing services.
When I opened the app to see if I could delete my account and payment information from the Via system, I did not see any option to do so. I looked on the Via website to see if there were any options to delete my rider account and I found none. I took a look at the FAQs and there was no option to delete my account their either. I sent an email to customer service twice over the course of two weeks and have not heard from at Via, all I’ve received are automated emails that confirm my customer service request has been submitted.
It’s a shame that I have to resort to a negative review to reach out to Via customer service and to warn others of this terrible app and terrible customer service. If you plan on downloading this app, know that you won’t be able to delete your profile anywhere on the app or website and customer service is incredibly unresponsive. The lack of customer service is astonishing and is the reason why I will never use Via again.
When I opened the app to see if I could delete my account and payment information from the Via system, I did not see any option to do so. I looked on the Via website to see if there were any options to delete my rider account and I found none. I took a look at the FAQs and there was no option to delete my account their either. I sent an email to customer service twice over the course of two weeks and have not heard from at Via, all I’ve received are automated emails that confirm my customer service request has been submitted.
It’s a shame that I have to resort to a negative review to reach out to Via customer service and to warn others of this terrible app and terrible customer service. If you plan on downloading this app, know that you won’t be able to delete your profile anywhere on the app or website and customer service is incredibly unresponsive. The lack of customer service is astonishing and is the reason why I will never use Via again.
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Great app for getting places.
Great app. It’s drivers are usually pretty good, and the quality of ride generally does not disappoint.
Original Review with title:
Add a cancellation button! Prevent Ride Steals!
Either someone stole my ride, or the driver just inexplicably decided to mark me as picked up even though he hadn't -- but either way, I got a notification literally steps away from rounding the corner where I was scheduled to meet my Via ride, when I got the "enjoy your ride!" Notification.
I was unable to cancel the trip (no option given in the app, and I looked!) as I stood in the pouring rain, watching my cab (via the app) move north without me, nor could I book another (as the app already thought I was in a ride).
Before this happened, I loved this app and told everyone about it. It's often cheaper than both Uber(well, pre-drama) and Lyft and pretty comfy and quick. Add the cancel feature in (or a way to request refunds or make other complaints, like Uber has) and I'll up it to at least 4 stars (5 if match Uber's level for the trip options)
Original Review with title:
Add a cancellation button! Prevent Ride Steals!
Either someone stole my ride, or the driver just inexplicably decided to mark me as picked up even though he hadn't -- but either way, I got a notification literally steps away from rounding the corner where I was scheduled to meet my Via ride, when I got the "enjoy your ride!" Notification.
I was unable to cancel the trip (no option given in the app, and I looked!) as I stood in the pouring rain, watching my cab (via the app) move north without me, nor could I book another (as the app already thought I was in a ride).
Before this happened, I loved this app and told everyone about it. It's often cheaper than both Uber(well, pre-drama) and Lyft and pretty comfy and quick. Add the cancel feature in (or a way to request refunds or make other complaints, like Uber has) and I'll up it to at least 4 stars (5 if match Uber's level for the trip options)
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Huge downgrade in customer support
I’ve been using via for years and I absolutely loved it until recently. Over the last several weeks it’s been a completely different experience. Tonight the app “glitched” and ended my ride 15 blocks away from where I live at 2am. Neither the driver nor the passenger can contact customer service in real time anymore, so the driver just kicked me out of the car nowhere near my drop off point in the middle of the night. I tried to contact to via as I stood on the side of the road and my only option was to email them under one of their preselected customer service problems from a drop down menu. You might have guessed that random mid-ride software failures where they leave you stranded was not a choice. I should hear back from their customer service department sometime tomorrow. Back when they started this app you could actually contact customer service via text or phone right away and they would always fix problems and make sure everyone actually reached their destination. This is the second time the app has seriously screwed up in the last 2 weeks. I honestly don’t feel safe using their service anymore.
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Heard a lot of bad things , but decided to go ahead and give it a try and I’m very happy I did
I’ve been using Uber for a long time. And it is not cheap. From work to home it’s little less then 15 miles. At 11pm getting an Uber it usually cost me btwn 45-50 sometimes 56 the most. With via which I used today for the first time. It cost me 29 bucks. Fast pick up , professional, and the price is amazing. I am definitely gonna be using via from now on. Because it’s great service and it’s cheap. With Uber even sharing a ride it cost 40
My experience with via was awesome and I’m happy I decided to try their service despite some bad reviews. 😃
My experience with via was awesome and I’m happy I decided to try their service despite some bad reviews. 😃
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