Leave a Review LoungeBuddy Airport Lounges
Informational, but lacking features that used to exist
I really enjoy a lot of this app, especially the ability to create my own trips and search for lounges that way. However, the inability to leave reviews anymore means there’s no way to get or give feedback on the current state of the lounges, really post 2020, and for obvious reasons, a lot has changed since then. Not being able to leave reviews in the app also means I have no way to log which lounges I’ve visited, which really leaves something to be desired. Bringing back these interaction-based features would definitely bring the app back up to 5 stars.Show lessWaste of time & Money. Will not refund for closed clubs.
I have visited one of the clubs that was understaffed, didn’t have food, cocktails, or coffee and nobody to service. I requested a refund from LoungeBuddy as i didn’t receive my services for the $45 I paid them. This was their response per customer service.
Please note that LoungeBuddy is a booking service for independent and airline-branded lounges around the world. We do not own or operate the lounge, and therefore do not manage the staff or the experience within the facilities.
Basically they aren’t liable and keep your money regardless of the experience. It’s pathetic.Show lessGreat but missing ONE feature.
I love this app to find lounges all over the world, it’s my go-to. The only thing that I would want enhanced (and I’m sure so many others) is to be able to zoom into photos. I have found myself many times taking a screenshot just to be able to zoom into a certain photo. Please fix this.
Otherwise, I love this app! All lounge info all in one place!! Yes!!Show less