Leave a Review Remitly
Bad service- customer care wasn’t helpful much either
I did make a transaction using bank account it gave 2 options of delivery 1. Express and 2. Economy I did select express but it took economy when I went to next step on the final page it said transaction is in progress and delivery is economy and showing deliver for next Monday it is one week from now.
I am using express to make sure to send transaction with in minutes. When I connected with customer support through the chat option, I gave reference number too he asked me to start over the transaction again. I cancelled current transaction and processed it again and it still did the same it took economy by default though I selected express. When I say this in the chat they say I am going through bank account and it won’t transfer immediately so asked me to do it using debit or credit card. I asked if it won’t do express transfers when using a bank account for funds transfer why does it shows me 2 options in which one is express when it is not meant to do so. They don’t have a answer all they said is we will make this issue as a priority for you. I did add debit card and it still does the same. I got so frustrated and cancelled my transaction and when through other money transfer application. Remitly got worst service.Show less3392123
Absolutely no part of this app works
I wasted my time by trying your “service”. The transaction was a whopping ten dollars to girlfriend. My bank accepted the debit but your app, predictably, screwed it up. You cancelled the huge transaction and the suspended my account. Your brainiac help section suggested resetting my password. Tried that many times. I input my email address and click reset and it simply deletes the email address and asks me to do it again. And again. And again. I then went to your “virtual assistant” but that doesn’t work because, lo and behold, your chat page will not allow us to scroll down to the place where we can enter anything! We can read your opening remarks in the chat boxes, but on iPhone we can’t scroll the chat down far enough to be able to type a response. We can force the chat window to go down and we can see the empty
Message box, but when we release the chat window it bounces back upward so that nothing can be typed. Now we don’t really have words for this level of utter and rank incompetence. It’s rare to see an app this screwed up. At this point there’s absolutely nothing we can do. Now it’s up to you. Either fix this account or we will delete the app and be very, very public in our review, above and beyond the official review in the Apple Store. You people cannot seem to accomplish one single thing correctly. But we suggest you TRY.Show lessdhdhgdfgd
Developer Response
We apologize for the inconvenience caused by our app. We understand that you faced several issues, and we're sorry for the frustration caused. We would like to investigate this issue further and help resolve it for you. Please fill out this form https://bit.ly/3ufZsLZ so we can help.Don’t use
Why would you allow me to transfer money if you are still verifying my account. I’m glad I didn’t end up continuing my transaction and waited for the verification process to end. Eventually you guys bombard me with phone calls after I had sent the necessary information. Eventually I contacted the support via the virtual assistant chat and it was incredibly slow which eventually led to them asking to call me. Well they tell me 10 minutes later they can’t call me and then suspend my account indefinitely. I can’t say I’m surprised I was already suspicious of how Western union and MoneyGram were able to verify my information within minutes and this service was not. Fix your algorithm. 24 hours to be useless . I didn’t lose anything I was just laughing at how bad this service is. If you aren’t verified on the spot please stay away and I’m glad the rest of you were able to use this service without my problem.Show lessPlaymess
Ridiculous! Bad judgement and rules!
Soooo I’ve been sending money thru #Remitly for couple of years already. Theres something happened that I lost my wallet ( lost my debit cards and credit cards with it. ) Like everybody will do, I called my bank to cancel that said lost debit card. When I opened Remitly to send money, I was told that I cannot use that account because there’s a suspicious something going with my account with them. So that problem is about my lost bank card. I told them what happened and they replied it’s for my protection that I cannot use their service anymore using that said bank of mine unless I use a different bank account 😂😂😂. It’s just ridiculous that does remitly expect people to have multiple accounts with different banks just to cater their business rules? I have multiple accounts but with Bank of America only! Hello!!!Show lessShelBron9502
Don’t use. Over time they will hold your money for weeks at a time.
Sent money many times using this app. The fist few times it goes off with no problems. But after using the app for more than a few month, doing multiple transactions with them. They kept taking longer every time to release the funds. First few times the recipients will receive the money on time with no problem. But after the 5th to 6th transactions, they start with with holding your funds. First it starts with days at a time. Now it’s been weeks. I’ve contacted my bank and recipients bank and they don’t recognize working with Remitly. they will straight up tell you that they don’t see any transactions from Remitly. but when you contact Remitly they were straight up tell you that they sent the money to the bank. So who’s the liar? Don’t waste your time with this app.Show lesssharkbait_ohhaaha
this app is useless
They called and asked me for more information to verify my account and promised to give me a call back if they need more info. And then suspended my account without giving me the call as they promised.
Very unprofessional. I called the main line and there is nothing they can do to reactive my suspended account even tho I am willing to provide them more information but it's always "we can't do anything".
They do not really know what's the exact issue but its because of suspicious activity. Can they be more professional? If it is because of suspicious activity, they should have call me as what they promised and tell me about it, so I can answer to all of the questions they have. But they did not call me and just decided to suspend the account and cancel the transaction. What if my transaction is critical and someone's life is on the line because of it? What if my transaction is for something in the hospital and they really do need that amount? Remitly just decided to suspend and cancel the transaction without getting anything? What is the point of having customer service when they can't help you with anything? Instead of helping or fixing the issue, they just told me that I cannot use remitly anymore. And that, my friend, that's how you lose clients. This is my first time using this app too. This is such a let down. Going to delete this app and tell me friends to do so as well. Unbelievable customer service.Show lessjeiison_11
Developer Response
We're sorry to hear about your experience. We take the security of our users very seriously, and sometimes we need to verify additional information to ensure the safety of your funds and account. However, we apologize for any miscommunication or inconvenience caused regarding your account suspension. Thank you for bringing this to our attention.Worst customer service ever
I had sent money out of country many times using this app and over time i have noticed the customer service reps are extremely rude and blunt. They never give you full information or tell you everything that you should know. One of my transaction was on hold and i contacted customer service to ask the issue. He told me it will be approved ones i give him the transaction id or whatevrr needed. HE DID NOT TELL ME HE IS asking to approve a second money order. A day later when i saw two different transactions I reached out to customer service for explanation. Instead of explaining what happened he said i had (in very rude tone) reached out for help after my payments were sent (not true because why would i reach out after it was sent and say there is a hold on it). When i kept trying to explain to him he kept getting annoyed and rude and kept saying he doesnt have my password how can he send the money. I am not old or someone who is new to technology nor i am a Karan. I do many money orders at CVS.. its a bit different but i still have to deal with rude customers but i have never been this rude to anyone even if they were rude to me. Idk if anyone will even read this and say anything but i am definitely deleteing this app becoming there was absolutely no need for any bish to be rude to me and ignore my main concern.Show lesshafsa batool
Developer Response
We apologize for the negative experience you had with our customer service team. We strive to provide excellent service and it's disheartening to hear we didn't meet your expectations. We want to make things right and would appreciate the opportunity to investigate your case further. Please fill out this form https://bit.ly/3ufZsLZ so we can help.The worst app to solve problems.
It turns out that my Remitly account was "suspended" due to suspicious activity. I call for that problem solved with my account, it turns out that the one who takes care of me for the first time with that case tells me that my debit card cannot be removed from that account because according to them it is "suspended" and that apart from that I cannot put that same card back because it is in an account "suspended" according to them and that Second time I call and who takes care of me this time, if you tell me that I can open a case to recover an account, with a duration of 72 hours. Supposedly they opened the case for me and they would be calling me or sending me an email, things that I never received. Weeks passed and today I decided to call again and the only thing they knew how to tell me was that the "Customer Protection Department" made the decision not to reopen my account. Now they can't remove my card from that supposedly "suspended" account and I can't add it to a new account, because it's already in an account. 🤡Show lessYelymo21
Used successfully before, but will avoid.
I’ve used Remitly before to transfer money from the US to an account abroad. It worked great and I recommended the service to others.
Last week, I tried to make a transfer to my landlord’s account in Central America. The day after it was supposed to arrive, there was no update. So I chatted with a representative in the app. They said they’d need to use another mkney transfer provider and the transfer would go through in an hour.
Then I get a phone call from another Remitly rep who wants to ask me some verification questions. Fine. I did so successfully and the rep told me the transfer is approved and would soon go through. Not seconds after this call, I get notices that the transfer is on hold.
So I call again and talk to a rep whose English I could barely understand. He ends up transferring me to a higher rep who assures me the transfer will now go through. Again, right after the call, I get notices saying it’s on hold.
I chat again with someone! Not helpful at all, so I end up canceling the transfer. The rep then tells me my money will be back in my bank account in 5-10 business days. Absolutely ridiculous.
The app and service are now worthless to me and I’ll steer as many others away from it as I can.Show lessel skillet
They Fixed Bug - I can send money again to my wife
For a few weeks I was panicking because none of the customer support people were able to help me with my problem. Each time I had issues sending money to my wife. After 2 years no problems, suddenly the name was wrong. They said the bank in her country kept giving an error message. Which was not true. The internal system had some error and it appeared that way. How do I know? Because when the employees manually copy and pasted the recipient name on their computers, the transfer went through fine. So there was a bug in the system somewhere.
I’m just happy they fixed it. Some girl sent my case up to a higher level for investigation. So someone with computer programming/supervisor experience could see what the error was. I think this helped a lot. I love Remitly.
Best rates. Fast!!! And the support was always helpful.Show lessRevan1123
Developer Response
Hi Revan, thank you for this feedback! We’re so glad we could help you send money to your loved ones. Thank you for choosing Remitly!
