Absolutely love it
Tried using Western Union to transfer a certain amount but it kept saying exceeding the limit. Decided to try this next and instantly managed to get the funds into their account within an hour of sighting up. Will be using this from now on, automatically saves recipients details after money has been sent too.
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Worst company ever
WOW, this has to be the worst company I have ever done business with. My girlfriend and I came to Colombia for a two week vacation. We have lived together in the US for the past two years but she grew up in Colombia when she was younger so she has a bancolombia account. I tried to just send 100 to her account through this app for some extra cash and it said we would have it in 15 minutes which was perfect because we needed it to pay the driver. After 2 hours of waiting the app said it needed more information asking about my job and our relationship. I answered the questions and still nothing. After waiting more and stranded, we call and they said they need more information. They asked how long we have been dating, if we are in good standing etc. I said how we have been dating for years in the US. They said everything was ok and we would have the money in 3-5 minutes. We waited again and it never came. We ended up walking by then. We called again the next day and they said they needed a copy of my passport, my bank information, and all of my bank statements. I asked if they had a manager and they said they did not. At this point I cancel the transaction and used an atm and just pay the fees. This is the worst service I have ever had with any application in my life. AVOID AT ALL COSTS!
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High Exchange Rates Guaranteed
Remitly has been a lifesaver! Sending money home to my family is quick and easy. Plus they offer higher exchange rates compared to other remittance app. The app is user-friendly and the fees are reasonable. I love the option to track my transfer and get notifications. However, I did experience a slight delay in one transfer, but customer support was helpful in resolving the issue. Overall, I'm satisfied with the service.
Would recommend 100%!
Would recommend 100%!
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A Reliable and Efficient Money Transfer Service
I've been using Remitly for less than a year now to send money to my family abroad, and I am extremely satisfied with their service. Remitly offers fast transfers with an express service that ensures funds reach the recipient within minutes, which is perfect for urgent situations. They provide competitive exchange rates that maximize the amount my family receives, making it an excellent value compared to other services. The app and website are user-friendly, and the entire process is straightforward with clear instructions. Remitly is transparent about its fees, so I always know exactly how much it will cost to send money, which helps with budgeting. On the rare occasions when I’ve needed assistance, their customer support has been responsive and helpful, offering support in multiple languages. With its wide reach, Remitly supports transfers to a variety of countries and currencies, making it a versatile choice for anyone with international connections. I also appreciate the robust security measures they have in place to protect user data. Overall, Remitly has made sending money abroad simple, fast, and secure, and I highly recommend it to anyone looking for a reliable money transfer service.
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Loved it until their service made me hate it
On March 5th, I made two transactions of $1,000 each, totaling $2,000, which were reported as deposited into the recipient's account on March 14th. However, upon further investigation, I discovered that the funds never reached the recipient due to incorrect bank account information. When I contacted the bank, they confirmed that the account number I mistakenly provided does not exist. I promptly informed Remitly of this situation, and they assured me that the funds would be returned to my account within three months.
Today is July 26th, and I have yet to receive any resolution or response. I have made numerous calls to follow up, and each time I am informed that they will liaise with the bank and respond within 48 hours. This pattern has repeated with no tangible results. One representative even suggested that it is not their responsibility and advised me to visit the bank personally, which is both impractical and unacceptable. This response demonstrates a severe lack of respect for their customers.
The last person I spoke with guaranteed resolution within 48 hours, but it has now been 3-4 days without any follow-up communication. The recurring pattern of making promises and then failing to deliver is deeply disappointing. Despite requesting to speak with a supervisor multiple times, I have been met with evasive responses and abrupt terminations of the calls.
Today is July 26th, and I have yet to receive any resolution or response. I have made numerous calls to follow up, and each time I am informed that they will liaise with the bank and respond within 48 hours. This pattern has repeated with no tangible results. One representative even suggested that it is not their responsibility and advised me to visit the bank personally, which is both impractical and unacceptable. This response demonstrates a severe lack of respect for their customers.
The last person I spoke with guaranteed resolution within 48 hours, but it has now been 3-4 days without any follow-up communication. The recurring pattern of making promises and then failing to deliver is deeply disappointing. Despite requesting to speak with a supervisor multiple times, I have been met with evasive responses and abrupt terminations of the calls.
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Easy and practical to use
Remitly is an awesome app for sending money internationally. It's super easy to use, and the transfers are quick and reliable. I really appreciate how simple it is to set up and manage transfers, plus the customer service is top-notch if you ever need help.
The latest updates have made it even smoother to use. If you need to send money abroad, Remitly is definitely the way to go.
It's reliable, fast, and makes the whole process stress-free. Highly recommend it!
The latest updates have made it even smoother to use. If you need to send money abroad, Remitly is definitely the way to go.
It's reliable, fast, and makes the whole process stress-free. Highly recommend it!
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BAD SERVICE!!!!! BEWARE!!!!
If I could only give them a negative star, I would! Took them forever to process my refund! Agents are rude and can't give me a direct answer to my question where my money is! Even blamed my bank and Apple Pay were the ones holding my reimbursement! I waited 17 business days before I received my money back! And that money was meant to be used for emergency purposes! If I hadn't involved my bank and put in a dispute on this transaction, they wouldn't probably lift a finger! I was lied to again and again about where my money was, who had it, and when the refund was really processed! The audacity of them asking for a bank statement proving that you haven't received your money yet! There was even one agent who told me I was not allowed to send money to a business account and remitly was not allowing a business transaction and it is the policy. I did not see that on the policy. I took a screenshot of the conversations I had with the agents. It is so frustrating not knowing the truth where your money is and if you'll ever see it again. I entrusted you with my money, but I learned the hard way that this app is not reliable AT ALL and will just disappoint you.
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Review of Remitly app
Remitly is a streamlined app designed for hassle-free international money transfers. With a user-friendly interface, it offers competitive exchange rates and transparent fees, making it easy to send money abroad. The app guides you step-by-step through the process, ensuring clarity at every stage. One notable feature is its speed, often delivering funds faster than traditional methods. Customer support is responsive, addressing queries promptly. However, occasional delays in processing transactions may occur. Overall, Remitly is recommended for its efficiency, affordability, and ease of use, making it a reliable choice for international remittances.
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Don’t Risk your money on this site.
I made a transfer to my bank in January 2024 through the app. A week later the cash had not reflected. I contacted Remitly and they said that they already sent the money and the only way they can help is by me providing my bank statement. This is weird since they cannot contact the bank by themselves yet they are partnering with them. I have them my bank statement nevertheless and the told me to give them a week for investigation. A week passed and they did not get back to me. I reached out to them after 2 weeks and they assumed that I had not lodged a complaint and started asking me again for a statement. After being furious they said that they will look into it I give them 3 days. After a month I got back and they again started acting like they don’t know my issue. 6 months later I follow up and they tell me that my bank is taking too long to have my money disbursed. I request for a reversal and they tell me I give them 3 days to investigate. I request the manager or any concerned person contact so that I contact them directly after the 3 days, they decline. I still haven’t gotten my money and I don’t think I will ever get it and they don’t want to admit that I will never get it.
So If you want to risk your money then work with this app. This is a honest review
So If you want to risk your money then work with this app. This is a honest review
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Remitly preferred
I have been using Remitly for a long time now so far I haven’t had any scams any problems of that sort. I have sent money from USA to Nigeria, Zambia, Dominican republic, Pakistan, etc. The problems that I have had I have been able to contact customer service 24 seven through Chat or phone. One instance I sent the money to the wrong bank. They said it would take up to a week, but the problem was solved right away, I did keep calling and chatting with them, and letting them know my concern an urgency. I have a current issue now, but the problem is the bank has received the money for the recipient and they are the problem right now but Remitly has done their work so far. I am very happy with the customer, service and support. I have tried other apps and services in town and so far this is my preferred. The most I have sent is $2000. I sometimes have not been easy on the customer service when I have an issue but we always end up working it out and I appreciate that. I appreciate their customer service. Thank you. God Bless.
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