Leave a Review Remitly
Lying about their cancellation policy
This app claims that u can cancel or modify ur deposit as long as it wasn’t delivered or picked up but that’s a lie. I mistakenly send my money to the wrong bank (2 banks had almost identical names and I didn’t catch it at the moment), I realized my mistake few minutes later but there was no option to cancel my transfer. Mind u, it said that the money will arrive the next day, so clearly my transfer was still being processed. I contacted customer support and their agent told me she’ll try to cancel it. Well, she didn’t cancel it, the transfer went through and after that same agent told me that there’s nothing can be done about it. The mechanics of this app is very sketchy, they claim that they need to use the entire day to transfer ur money (to verify ur transfer), but then they still send ur money through to the nonexistent account and say that there’s nothing they can do. Horrible serviceShow lessJulsvr19
Worst customer service ever!
I had done transactions in the past and everything was good, but I messed up on the account number one time, so I tried to cancel it and they told me their parent bank wouldn’t let them cancel the deposit, that there was nothing they could do at the moment, but their refund and cancellation policy states; “You can cancel for a full refund anytime unless the funds have been picked up or deposited”, so this is a lie, you can’t cancel the transaction at anytime because their customer service people don’t know how to do this, they told me they sent an email to someone else to cancel it and that it would take 2 days for them to be able to do anything, the money went into the wrong account in 4hrs.
It’s a good app, but make sure you don’t make any mistakes whatsoever or you’ll end up losing your money completely.Show lessElpasadoseva
Developer Response
Hi, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right. Please fill out this form https://bit.ly/3ufZsLZ and one of our escalations specialists will reach out to you to provide further assistance.HORRIBLE CUSTOMER SERVICE
Please, please, PLEASE. Do not use remitly. I had use the app some time ago and had activated my account. Everything was fine and I was able to do transactions without a problem. I tried to do a transaction like a week ago and was told my account was locked and had to contact customer service which I did but they could not do anything for me. They suspended my account without a reason and when asked about it, the person on the phone kept on telling me she could not do anything about it and my account would be permanently suspended. When asked why, she could not tell me anything because “of your protection.” ??? What does that even mean? How can you not tell me the reason for suspending my account and on top of that tell me its because of MY PROTECTION. This was a very unprofessional way of handling the situation on their part. The customer service agent kept on telling me that if I wanted to get an answer as to why my account was suspended, I needed to read the user agreement which did not answer any of my questions. WHAT A HORRIBLE APP AND CUSTOMER SERVICE. I have been reading some of the reviews, and this is a reoccurring issue that needs to be addressed! PLEASE THINK TWICE BEFORE USING THIS APP.Show lesselduro97
Developer Response
Hi, we’re sorry to hear about your experience. As a regulated financial institution, we’re required to follow anti-fraud and anti-money laundering guidelines to keep customers safe. If you think we made a mistake, we’d be happy to investigate. Please visit help.remitly.com/s/article/account-suspended for help.This goes out to all Africans people…. Stop using this app
I have been using the service for almost 3 years now and always send money to Ghana for a project I was embarking on back home, just last week I sent an amount of $2,300 the money was deducted from my account successfully. Then called them to increase my daily limit bcs I need to quickly send more money, the agent I spoke with was very rude and disrespectful but I kept my cool but after I got off the phone and tried to log in to my account I saw it was not responding then I called but just to hear my account has been blocked bcs they suspect fraud. Then I said how could that be you have all my details on the account why don't you reach out to me or do your investigations first before closing the account? And also after a while, I received an email saying my transaction has been canceled.... Well since you guys have no respect for your customers and have decided not to return my funds back into my account my lawyers will respond to you guys shortly and also you will hear from BBB ( Better Business Bureau ) it's about time you guys respect the people who uses your platform....... The name of the agent who did that is called Archie an
Account Specialist..... Refund my moneyShow lessjoeynite
Developer Response
Hi Joey, we’re so sorry to hear about your experience. We understand that you didn’t get this resolved, and we want to make it right — please chat with us directly at https://remit.ly/143d2yr for help. Thank you for giving us the opportunity to solve this issue!The worst service ever….BUT I GAVE A SECOND CHANCE AND CHANGED MY MIND
I’ve been trying to sent my money for around a month and something happens everytime my beneficiary tried to pick up the money…I don’t recommend this app at all…they might have good rates but everything is a problem with them….at the end I had to request my money back! As a company I heard a lot of good thing, but in my experience this was the first but also the last time I try to use any of you’re services.
At the end I decided to give it one last chance and I’m the experience was really good….money got on time and the best part I got a good exchange rate!Show lessjuanlocomotion
Terrible service to long time customers
I used the services of this app for several years. Then I started to send transactions more often due to medical expenses of my relatives. So this people started to ask me for personal information like ID , social security number at first I agree and provide some documentation but then they asked me for my bank statement?? Like seriously who they think they are??? I refused to share my personal information, and they wouldn’t let me send money. So I took my business to a different company. There are better companies out there than this company I recommend MoneyGram, BarryMoney, WorldRemit, Elektra just to name a few. STAY AWAY FROM THIS COMPANY SINCE THEY ONLY CARE ABOUT MAKING MONEY AND NOT TO CUSTOMERS.
To Developer. I understand perfectly about regulations. That’s why proper identifications are provided but to ask more private information it’s not right. YOU got no right to ask for more confidential information that not even government agencies ask for. And for that more customers will stop using this service.Show lessMC23232323232324
AMAZING
I’ve never had a problem with this app , by far the most amazing way to send money within 3 minutes my family members in Mexico get the money and right away are able to take the money out not like the old fashion way . Been using this app for a while and I must say I am very amazed and very thankful for this app , if I could rate this app 1 thousand stars I would with no hesitation, get this app . We tried both methods this app and the old fashion way and my auntie got the Remitly money faster than the old fashion way . So if you’re thinking about it , DOWNLOAD THIS APP NOWWW !!! that you Remitly team for making it easier and faster !Show less13 reasona why
Old Man in the New World Order
Using REMITY, other than the cellphone GPS is the best thing that technology has given this 74 year old, who to this day chooses pencil and paper to his computer. Very hard to break old habits, and I think technology, in general, will ruin this Country. That being said, there is nothing in this world EASIER and COMPLETELY RELIABLE than transferring money form my Bank in New Jersey to where I now live, Medellin Colombia. I know there are dozens and dozens of services, but when you are told your money will be wire transferred, and be to you on Wednesday @ 1:34pm, and is available about two hours earlier, you have to tip your hat and say thanks. If everything in life was this easy, my last years would be a lot more enjoyable. A SIX STAR SERVICE, with constant updates.Show lessMr. ADHD
Stay away
I opened an account using my Fidelity checking account as form of payment, then after a test transfer I applied for an upgrade to Level 2 or 3 because Level 1 is restricted to very low dollar amounts. After dealing with four different csvce reps I am frustrated: they claim that Fidelity is not a retail bank and that they can’t accept it. They seem not to understand that the very purpose of Remitly is to bypass or replace retail banks. Customer service is really poor and their agents lack training to even recognize an statement of account ( I provided 3 different statements and was told that they “were not statements..”) I did a couple if trial remittances and they went well and were credited in one day. When I tried a 3rd remittance to the same account for a larger amount it did not work : they just hold onti your money for weeks without credit to beneficiary nor refund. After a week waiting for credit a customer service rep told me that they needed copy if my id and proof of funds both of which Remitly had from the time I opened my account.
Very sketchy people. You can also see in their response that they do not allude to my issues and just talk about privacy (???). Stay away fron these people if you value your time and your money. Use a different app or just use Apple pay or PaypalShow lessZorro...
Developer Response
Hi Zorro, thank you for this feedback! We know this can be very sensitive, so we only request information we need to verify your identity, protect your account, and comply with regulatory requirements. We also use fraud monitoring and encryption to keep your personal details safe. You can read more about our security practices in our Help Center.-Ypur Remitly TeamUnder appreciated Loyal Customer
I’ve been using remitly for about 10 years. I have no problem with them from the start but with what happen recently I have concluded that this is not the right remitance you should trust. I try to send money for my family in the Philippines then suddenly they delayed my transaction for some unusual reasons. They want me to send a copy of my bank statement to push throught with the process. After sending the requirements, they told me I need more information about the money that comes in and out of my bank. In my own perspective, its none of their business if I have money that get deposited from different account due to personal reasons. I felt disrespected by this company as they didn’t even bother to consider my reasons that someone back home needed the money for emergency. I was stress for 4days because if this matter. They promised to give me updates and help to resolve this matter but theh end up suspending mu remitly account due to this. Which is why I told ny friends and family never trust this remitance ever again. They can make people’s life more miserable and could make a big impact to us. This remitance has no consideration !!!! and no respect to the customers especially the Loyal ones like me. I will never ever consider this if I were you Please dont be a victim of this shaddy company.!!!! Who knows what they do with those bank statements they ask from their customers!!!!Show lessDisrespected Loyal Customer
Developer Response
Hi , we’re sorry to hear about your experience. As a regulated financial institution, we’re required to follow anti-fraud and anti-money laundering guidelines to keep customers safe. If you think we made a mistake, we’d be happy to investigate. Please visit help.remitly.com/s/article/account-suspended for help.-Your Remitly Team
