Leave a Review Bolt
Poorly Run, Not Secure At All
For a few months, a malicious user has been ordering rides after adding my email to their account. I never had a Bolt account before this happened. I tried to contact support to get that account banned--they could not help me if I didn't have my own account to contact their support staff from. So I downloaded the app and made an account to report this fraudulent activity. They have not been able to help me.
If you want to commit fraud on Bolt, it's pretty easy: first, make an account with any email address. Second, change the account's email address to literally any other address. You do not need to verify either address to order, board, complete, and pay for rides. Only downside is that whoever gets your trip summaries knows where you are in nearly real-time.
All the emails I've received on behalf of Beeby in Johannesburg say "Your safety is our priority." This is clearly a lie, and you should not trust this company or this app with your personal information or your money. Bolt is in the business of aiding and abetting fraud.Show lessStaticCitizen
Horrible drivers and customer service behavior
I ordered a delivery and the price was 2400 naira. The driver asked me to pay 3500 and I told him I would pay him 3000 and nothing more ( I have screenshots of this conversation).
The driver arrived and after I paid him, he refused to give me my package until I pay him extra.
I refused and he spend about 15 minutes yelling at me and telling anyone who was around that he won’t give me my product. I left him there because I was uncomfortable, and contacted the bolt customer service who told me that I didn’t have to pay more than was offered on the app.
They said they’d contact him, so I went back to the gate. When I got there I saw my package with a guard, opened and used. I asked them what happened and they said he opened my package and “dashed” them. I contacted customer service after some back and forth, they told me that the driver said he didn’t use the product, and I agreed to the price change. When I asked them how they planning to compensate me for my opened and used product, they said I should go and collect it from the guards. That’s all! Like I should be grateful for that!
I am extremely disappointed with bolt, I’ve been a user for years but after this, I am uninstalling the app. You’ve definitely lost a customer. If you want to be in the courier industry, atleast try performing the basics required in that industryShow lessJay Oglegba
Easy to use but spotty
This app was easy to use and set up (we are from US). This service is cheaper than Uber and the taxis from what we have found. Vehicles/drivers are much nicer than taxis and drive better with more comfort. The only issue I have is that the drivers will cancels the rides a lot in the beginning. Maybe they see the destination and decide they don’t want to end up there. Also twice we have been waiting on drivers and the time never goes down. They accept the ride but don’t move towards your destination for some reason. Annoying after waiting and wasting the time waiting for them. Maybe this is just a European thing. Used Bolt in Barcelona, Cas Cais and Lisbon. Typically fast friendly and cheap! 35 min ride from Cas Cais to Sintra was only $13. The bus for three of us would’ve been almost $9, and much longerShow lessjvifuwrplb379!(:(.
A Disappointing Setback
Experience: Needed to commute to work, located an hour away. Issue: Encountered a major hurdle with Bolt’s payment system - my debit card, despite multiple verifications with the bank, was consistently declined. Bolt’s system is apparently at fault. Customer Service Response: Lacking effectiveness. Now, there’s an additional 48-hour wait just to attempt adding a card again. Overall Assessment: Bolt’s failure in a basic service aspect - processing a payment - is more than just a personal inconvenience; it’s a glaring flaw in their system. This incident isn’t just about being stranded without a ride; it reflects poorly on Bolt’s reliability and customer service quality. Impact on Bolt’s Reputation and Business: Such experiences can severely damage Bolt’s reputation. In the competitive ride-sharing market, reliability and ease of use are crucial. Issues like these drive customers away, potentially to competitors. Every frustrated customer like me represents not just a lost ride but a loss of trust in Bolt’s ability to deliver a basic service. Moreover, word of mouth and online reviews magnify the impact of negative experiences, further eroding the company’s standing in the eyes of potential customers. Bolt needs to urgently address these issues to retain its user base and uphold its market position.Show lessJosezarate
UPDATE: [Not]Terrible customer support!
After my frustration on yesterday, customer support finally get back to me and rather than a partial refund, they applied a full refund to me. I was only expecting partial refund not a full refund. That’s why I kind of take it back what I told to them. Thanks for the help!
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I was charged £51 for a £34.5 trip with all fees included. There was no heavy traffic, we even arrived earlier. I contacted support, and it automatically offer refund to my bolt account and I said no, because I want refund to my original method of payment. Then I got assigned someone to and told me to chose refund in two ways. I said want a refund to my account. And it almost 1.5 hr, I’m still waiting the response. Worst customer support so far!!Show lessSolveThisNeedUpdate
Unreliable driver and insufficient customer service
I was in Paris to visit and to get direction I used google maps. There I found out about bolt. I think I used it in NYC longtime ago.
First in the morning the drive disappeared after a few minutes of wait time. Later it was rainy and cold and the driver did not bother to come and pick us and sent a notification that there is no parking. There was ample place to stop and pick up. I said OK I am coming to you but kept walking and could not reach her. Eventually the map showed that I am at her location but I could not find her car. I told her and instead of any guidance she cancelled the trip and I got a charge for 7 €.
I contacted their customer service and they sent a generic message without really discussing what I write more and when I said I am not satisfied they send another message by a different person asking to get 7€ reimbursement and say that I am satisfied with the customer service.
Not a good drive experience and not a good customer service.Show lessMusictemporun
Terrible and Frustrating App
The current location feature doesn’t know the meaning of accuracy. Bolt always like to estimate that your location is in the neighboring city which always about 10km away. Mind you this is the same feature that other ride share applications use, but this issue always happens with Bolt. They should prompt the user to either select the pick address or use current location service, but they for some reason decided to make everything inconvenient.
Apart from the outrageous pickup wait times, which could span for about 30 mins all while the app still says driver is 2 mins away, the driver license registration was wrong. I was expecting the license plate number listed on the app, but in reality it was completely different. I don’t understand why they don’t do driver information check up. It’s a matter of safety and safety should be their top priority. Sadly, it’s clear that money is their number one problem.Show lessKing.Mufasa
Mediocre equipment, bad app, horrible support
I used Bolt scooters and bikes all over Krakow for several days. I had poor experiences with the Bolt scooters, many being under powered, not recognizing clear corridors between red zones, and misrepresenting the available power.
I had to uninstall and reinstall the app several times, including once just to end a ride because the app froze and wouldn’t let me stop.
I also had the app freeze at the end of a group ride and only let me finish one of the 4 scooters in the group. When I contacted support, they kept asking what error message I got, and either because they didn’t understand me, or were being intentionally obtuse, would not accept any explanation I tried to give. I uploaded photos of the scooters parking spots, screenshots of the 1st scooters’s completion and tried to appeal to them using their own data, it to no avail. The poor app ended up costing m an additional 45PLN, more than the original ride cost and their support team refused to refund my money despite the overwhelming evidence I presented.
I would suggest using Lime or Tier or Bird but never again Bolt.Show lessCPT Brad
Bolt in Bayesla
I’m highly disappointed 😔 in bolt in Bayesla how will I pay times 2 of my ride with a car that didn’t worthy my money at all cars when machines don drop for shop na this Bayelsa bolt driver Dey use some of them go dey fight u self 😤😤as if na them Dey pay the money imagine me paying 1,700 for a trip times 2 of what bolt give to us but the motor when go come carry us na mumu motor when no worthy my money abeg bolt make una look into Bayelsa bolt divers because they’re not even qualified we Ty their nonsense motor, last week one bolt guy come to carry me as I see the motor i just end the ride because the motor na Camry 2.1 Omo e no even clean everything for the motor don cast abeg carry us go back to 2021 when na Lexus Dey come pick us up do something bout the bolt in Bayesla state… I can’t pay double of my bolt for a motor that don’t worthy my money oh my goodness this experience I’m not only the one who’s experiencing it most people too areShow lessAgility Ben
Poor Bolt Driver Service and Client service in Ghana
Bolt has a very poor driver service as well as poor client support service in Ghana, I tried using their service but due to the poor service, I will recommend that NO one uses Bolt services in Ghana. My ordeal was a day that 5 out of 5 request that all request never happened and I ended up using a local Taxi service which was high but reliable. Out of the 5 request for Bolt to pick me to my destination, 4 Bolt drivers ‘ out of the 5 ask me to cancel my trip which I declined doing so since I am not the one who wanted to cancel the trip. The Bolt Drivers’ were giving me some fanny excuses “Sir I am stuck in a traffic, I will be there soon”. While the app will be showing that driver will pick you in 4minutes and this minute has elapsed and it heading to 10minutes. Then then driver will chat you “ if it is taking too long cancel the trip for me” this is one of the excuse from a Bolt Driver. 1 out of the 5 request was more than worse. “the Bolt app indicated the Bolt Driver is driving me to my destination. O my goodness, this is bad for a service provider like Bolt to have this. Hello guys kindly do not use Bolt service at all. Thank youShow lessNana Gh 17
