Leave a Review Bolt
Bad service
Bolt is good but the riders can be dangerous
I entered bolt and the bolt rider was asking me to pay more than i am suppose to pay cause i wanted to use cash he said the place was far and i should pay extra but the bolt app said a different amount which is fair
It will better for bolt to remove cash from bolt and allow only card payment or make a feature where u can deposit to bolt first then from ur bolt the money should be deducted just like when using card no need to talk to the driver to avoid harm just in someone was killed in Bayelsa cause of same issue this not bolt but can happen too if they ask to pay more the drivers can be very ignorant and cause harm to the passenger so please if u can remove the cash and accept card only and a feature to deposit into bolt and the money will be deducted from your bolt app automatically when the ride ends to avoid long talks and harm just saying cause the drivers can make bolt dangerous for peopleShow lessUserHappy450
Why is it so difficult to get a ride?
I've been using this service in Azerbaijan for three years. Over that time the quality has gotten worse and worse. It generally takes about five or six tries to actually get a driver to show up. Most of the time they never move, or else get to a place and then stop without responding to calls or messages. Worst is when they call and ask you to cancel – if you cancel too many times Bolt locks you out of the app (great customer service!). It's really a very frustrating experience. My suspicion is that part of the problem with the service is that they pay their drivers almost nothing. For example, a 15 minute ride might cost 1.75 USD, depending on the time of day. I'd gladly pay four times this if I only had to request a driver once and if the car had a seat belt when it arrived.Show lessAlex13498235
Charged for a ride I didn't take
I was charged for a ride that happened without me. The ride was completed to the destination despite the fact that I was not a passenger. I reached out immediately to the customer support team, who professionally requested indisputable proof of my absence on the ride. My explanation was deemed inadequate, so I'm left having paid for both the fraudulent Bolt ride and my actual transportation need.
Though I appreciate the timely communication I received, I strongly caution any user who uses this ride service. I would not recommend this application to any of my friends and colleagues.Show lessFirst Time User_037
Waste of time
Waited for Bolt for over an hour in Manchester, ride was cancelled multiple times and yet kept showing drivers around. Unfortunately good public transport seems to be lacking in Manchester as well, nothing was available to get me to my destination that was literally only 2.5 miles away. Thank the lord for the black cab drivers because they at least seem to take their jobs seriously. I wouldn’t even bother trying Bolt because you’ll just waste your time and make an already miserable experience of going through the airport even worse. If you’re in London just take the public transport, I can guarantee it’ll be much more worth your time (literally takes the same amount of time to arrive that it does to use any rideshare) and save you tons of money. If you’re outside of London, just take the black cab and give your money to people that deserve it.Show lessMaeSimAn
Outdated maps and cannot tip driver!
I normally use the U*** competitor, but received a discount promotion for Bolt. The reviews I read claim you can tip the driver within 15 minutes of completing the ride. I was short on change so thought I could just tip in the App. Nope. I then read that one has to apply the tip within 15 minutes of the end of the ride. Still, nope. It really irritates me, because these guys are out driving for this company on holidays and I can’t give them a little extra for their efforts, while Bolt corporate still generates revenue for shareholders….
In addition, I’m not sure what geo location map they use, but it needs to be updated, as I have had to cross the street on several occasions with heavy bags, after realizing they can’t find me. The second time it happened, they were off by 3 km! I would have had to eat that fare had I not noticed it.
Bolt developers, you need to step it up!Show lessMommaT112233
Consistently wrong home address
Every time I initiate a search from my home address (which is saved in my profile and hasn't changed for about a year) I have to manually change "Where from" which is off by two houses EVERY TIME. My house number (saved in profile as Home) is 30 but for some reason it always sets starting address to house 26. So I have to manually change my From address every time. Very annoying!
Update: this issue has been fixed for me, my home address is now correct by default (yay).Show lessgo091e
Nightmare drivers
My 15 year old brother decided to go to place that’s 7 mins away from home as he sat back in the car the driver insisted that he comes to the passenger seat and started to try kidnap him by saying “I have a PlayStation in my home wana play?” But my brother was smart and scared the driver by saying my dad is tracking my phone and he’s going to come to the current location if the driver goes the wrong way and the driver tried to sexually touch my brother in Saudi Arabia kissing someone’s nose shows some type of respect but we are from Egypt so we don’t do that the driver kept touching his hair’ inner thighs’ hands’ and took advantage my bother had shorts on as he also kept touching his knees and the driver acted like he was helping my brother by putting the seat back bec he thinks my brother is not comfortable and he puts the seat back on the way back he was sliding his hands on the short till he reached his private parts and my brother scared him and called the cops he immediately stoped and was focused on the road till my brother was in his destinationShow less($)(&(@)(&(&()(&($(74'fidjd
Useless app
There are issues with the app. First of all, customer location is inaccurate. Use it the first time, never saw the bolt taxi driver. App kept saying driver is here but was never able to find him. Had to cancel. Second times I used it I specifically dragged the starting location to beach rd on central festival mall. Driver still ended up on central festival mall side. Tried message him. He never replied or try to go to where I was on my app. Driver cancelled the ride. Third time driver stated that he is only allowed to take 3 people but app said 4 seats. I assumed it was for 4 customers. No, it means car has 4 passenger seat. Doesn’t really make sense does it? Driver charged me 25 baht more for not kicking us off his car! Apparently only taxi can take 4 passengers. Fourth time, it was raining. Waited for driver to show up. Never saw him. Through the app I saw him continue to take the route I was going to take except without me and charging me for it. Never had this issue with Grab. It is true Bolt ride are cheaper but the app is not very dependable. It is a hit and miss using the app. I really wouldn’t recommend the app till they got the problems corrected.Show lessasfhu nkk
Terrible experience with app and map and support
Bolt let me pick up a scooter in some kind of no parking zone. And only when you start going do you realize the speed is limited to like 1 mile per hour! And you can’t end your session in that zone. So I had to push the scooter (with the brakes on) for over a mile before I could return it. I tried to chat with Help, but they never answered. Extremely frustrating.
Also on the bike it would slow down to like 3 mph and be very hard to move in seemingly random places. Maybe coincident with no parking zones or something, but to know you would have to spend a lot of time on the app panning around in the map (which is slow) to preview each part of your route. The whole experience was frustrating. Walking would have been faster. And Uber was cheaper.Show lessMike173
Totally unreliable,/and a bit bizarre.
Had three drivers cancel yesterday supposedly one minute away. Followed each from eight minutes away,counting down sometimes, stuck on a number sometimes, going from 4 minutes away back to 8 minutes away, no reports of traffic causing this, then follow line of travel to one street away, and, bizarrely, car disappears and we get message asking to start selecting again. This happened three times with three different drivers — waited, followed them, just before arriving they are gone. After using Uber and Lyft for many years, this has never happened, not even once. We thought we’d try Bolt. No more.Show lessBurned bad
