Leave a Review Bolt
Update For Security Purpose
Love everything tho but how about the driver’s security? Can the coding team for bolt make an update where every single passenger needs to be verified with ID documents and a selfie of the passengers holding the ID? Clear selfie picture of them holding the ID? For verification? Very necessary cos same should be done by drivers too cos it’s not safe out here without these and other suggestions others have. U just pick your phone and u order a ride. The driver too just accepts any ride? Is that too safe? It’s not just money bro. Security on here is necessary so please respond to this request 🤖Show lessmalamluku
Add more location options
Bolt is like the third application I use on the daily because it’s cheap and affordable. But I’m giving it a 4 out of 5 because every time I go to a friends or to somewhere I go I Once or twice a week, I would have to input the location every time. Instead, they should add an option to add the location you go regularly. Similar to the work and home option that allows you to input the location of your house and work so anytime you pick bolt home you just choose the home option and the location of your home is automatically there so no long things. Sometimes when I go to a friends or somewhere important for the first time, I would like to add the location so I don’t forget but instead I would have to memorize the location by force because bolt isn’t giving me the option to do so. Again, I could use the deliveries I have embarked option but it would be my CV easier if there is an option that would allow you to just quick add the location of your choice in addition to the home and work.Show lessiamdesmond01
No drivers available
Most of the time I can barely get a ride with Bolt. The drivers are either busy or they accept the ride and then drive off in the other direction to force you to cancel the ride so they don’t get penalized. Apparently, bolt doesn’t care to help their clients and penalize the drivers more for this. Honestly, their drivers, if they are signed on and aren’t driving a fare, a client should NEVER be left without a ride. This would not only up the amount of fares their drivers take and ensure quality customer service, but also ensure that their drivers aren’t driving distracted by utilizing multiple ride share platforms at one time.Show lessMissyMcDay
Adding trucks to ur service.
I have realized that people most especially in Africa finds it difficult to hired a truck to help transport their loads from one place to another. Adding trucks to ur services will help and allow people to be able to request for truck to come load their stuffs anytime they need relocation or carrying a sofa they just bought from a friend. And if that suggestion is going to take into consideration I hope u will give me a credit for that. I hope is a Nice idea and a boost in business.Show lessConcern Customer1
SAD and BAD
I have 2 Bad and Sad memories with BOLT
First is around 1 year ago with some aggressive driver who mad problem for me and my business partner during the trip ! And already Bolt just in a funny way promised us ! They will punish this guy ! ( Oh Mama )
The second is about 1 day ago ! I just forgot to finish my ride ! and they took from my bank account 90 PLN ! That’s really sad because imagine maybe I got some accident and I dead ! You should charge someone who didn’t use your scooter !?? That’s really big and bad bug BOLT or if it’s for some other reason there ! It’s really SAD because it’s kind of stealing money from people ! I am mentioning again ! I just forgot finished my ride ! and you could check with GPS it didn’t move anywhere! And for what reason you charged me ! I delete your app, as I got from my first story so far so good ! You don’t care about your clients you are just thinking about money ! If you care about your future clients update your app very much fair !
I hoped for rating I would use the 0 star but that one is very much enough for you BOLT !Show lessMiMo.22
Charged extra, poor customer service.
Our driver changed our destination without consent. When we found out we were going in the wrong direction, we insisted the driver turn around and drive us to our original destination. We had to pay for the extra trip, which was 3x more than our original cost. The worst part was that there was no confirmation in the app asking if I was ok with the destination being changed. The driver changed the destination and we were charged for it.
2 days and numerous angry messages insisting on a refund got us our money back, but now bolt charges us a little extra on our rides so they can make up for their losses. It’s disgusting. They think people are stupid and won’t notice the prices increased.Show lessI gotta pay for this???
Unsafe and bad customer service
I had a bad experience with an aggressive/impolite driver. I couldn’t find a way to report the misbehavior during the ride. I called the customers service as soon as I arrived to my destination. I was in a hurry, otherwise I would’ve gone to the police station directly. The customer service was busy. I had to call again and again (apparently they were receiving too many complaints to handle them at the same time). I reported the incident, and asked if I can send them the recorded conversation with the driver by email. They said no, upload it through the app, knowing that the app doesn’t have an audio upload tool. I ended up uploading the file on gdrive and sending them the link via the app. Then I called again to check if they received the file. Again, not responsive. After several attempts I was able to reach another customer service employee who was not able to follow up with me because he’s not the one I talked to on the first time. He said they’re gonna call again. Still waiting ... Total disaster !!Show lessTunisia User
Seriously bad - app, customer service, routes
My first booking was in London and the driver said he is stuck and would take 15 mins instead of 4 mins, so he can cancel. We agreed to cancel and I still got charged £6 cancellation charge.
Customer service [Stefan] is unhelpful, outright rude and dishonest. They refuse to reverse the charges, £6 is not the concern but by principle putting the customer in a helpless situation is — if I cancel I get charged, if driver cancels (or not) I get charged. Since Bolt has access to my credit card, they think they can charge me whatever. Driver sounded genuine on the reason to cancel but it seems Bolt is happy to fraudulently collect the fee from me anyway.
Being the only alternate to Uber in London, this app seemed a necessity but they’ve lost my trust. And Stefan, thank you for your coupons but they will not compensate for your dishonesty and outright lies.Show lessxrajiv
HORRIBLE !!!💔🤬😡
Wouldn’t even advise my worst enemy to use this app. It’s a BIG SCAM! I took a ride which was meant to be 4500 but an additional 2k was put to it. I ended up paying 6500 for my ride. After my ride, I got an email from taxify showing the amount the ride was(4500).I quickly sent an email to them saying that I paid 6500 for it and I wanted a refund of 2k back.
After carrying out the investigation, they asked me to send my account details so as to make a refund, which I did. For 5Good weeks I kept emailing taxify saying I haven’t gotten a refund back and they kept replying my emails saying they would make the refund soon and I should wait a little. To cut the long story short, I never did get a refund and a two month have passed now.
In as much as Uber cost more money, I would rather use their app because I know if anything like this happens, before the week runs out i would already get a refund. Plus their employees are very professional. Taxify just picks anyone from the streets and Gives them the job! StupidShow lessGood lov
Payment does not function as expected
I have a credit card added into my account but Bolt app asked me to add a card when I request a ride. I re-entered my card info and it asked me to scan my card for security reason. Nothing happened when I have my card scanned with a complete green box shown in the app. I tried another credit card and it still didn’t go through. There is a use cash option but nothing happened when I tapped on it. It is super annoying when you tried to get a ride with time limitation. It’s also my first time using Bolt so the user experience is pretty frustrating.Show lessadahung
