Leave a Review Bolt
Not safe to ride with, dangerous for travelers
My first ride I took with them, the driver picked me up and took me to a location out of the way to where I was going. He got out of the car and told me someone else would be driving me. I told him I want to just get out and call another car and he blocked the door and wouldn’t let me out. The new driver came in, and started diving but the driver in the app was not him. He didn’t know where we were going and didn’t have the Bolt device with my profile. This was just some stranger off the street now driving me. He made a bunch of turns and again went out of the way of my destination. It took an extra 30 mins on top of how long my ride should have been. I asked for a refund and they offered me a 5 euro credit. Terrible!!!Show lessSzn9
Driver asks you to cancel, you’re stuck in app
Almost 40% of the times I’m using the app in Riyadh, Saudi Arabia, the drivers call you asking if you’re gonna pay by cash or credit card. If card is the case the will cancel your trip because they can’t get the money the same day. Some of those times the driver will wait for you to cancel the trip to save their reputation inside the app, which will make you be attached to that driver who’s driving in random directions for 15 or 20 minutes, without any possibility of getting another trip. They waste your time, zero profesional. If you cancel the trip yourself the app is gonna end up punishing you with more waiting time, and there’s no option to report the driver before the trip starts. For those cases, there should be a report button.Show lessLc8801
Bolt drivers are now gang working with police.
Bolt drivers are now working with police officers in owerri, I booked bolt on the 11th of October 2022 and the driver started asking me roughly questions asking me what am doing for a living I asked the man what concerns you with what am doing for a living? Are you really an bolt driver? Then the man started saying that he would take me to the police station, all I did was laughing at him and I told him stop me right now am not going anymore infact I ended up not paying him any money he thinks am smooth boy to get money from me. This experience is very bad for bolt company, bolt company should make sure what someone is really want to work before employing.Show lesscvfvfbh
Worst ride service I’ve ever used
When I visited Prague I needed to immediately go to the hospital because I tore a ligament in my ankle. My first ride I ordered refused to take me to the entrance of the hospital, making me walk a kilometer. My second ride refused to pick me up from the hospital, making me walk to a new destination before he cancelled the ride. My third ride took me to the wrong location and refused to take me to the correct location, then never ended the ride once I got there. I had to ask a stranger to get me a new ride because I couldn’t cancel the previous ride. Then, that ride took me to the wrong location too. Terrible drivers and service overall.Show lesswyattworld2
bolt is not super
drivers and cars are very good. but system isn’t so perfect.
bolt can block your account for some period just for cancelling rides.
for example: you’re looking for ride and expect to wait 3-5 minutes. if closest driver doesn’t want to go, they’re switching for another driver but waiting time increase from 3/5 mins to 10/15. so if YOU’ll cancel 15 minutes wait driver to search the fastest one - bolt will block you. don’t waste your time waiting n this
i don’t like to waisting my time but thank you! i found application which provides x3 times cheaper rides!Show lessJohnny Malk
Bad experience
Everything is great the prices are amazing and affordable and fair
But my experience yesterday was not good at all , I order a taxi and it arrived on time after a few minutes in the car the driver told me that the company cannot makes update and change the prices with using a bad Bad language ( cursing the employee of the company and the company ) he told me I have to pay more if I want to continue my ride I told him I will pay the amount that the company asked for , and he said I cannot take you to your destination , he dropped me of and I had to order another taxi waiting in the street , I like you guys and your company is the number one right now I lebanon , don’t change this number keep the good work .Show lessCKGS-1
Need to improve on hiring drivers and improve their customer service
Our driver took us around the city … thinking we don’t know directions . We were obviously from other country and speaking with my daughter other language .. however I was born in Kaunas so besides cigarette smelling car driver was telling me he is going right way and at the end we were overcharged and the only reason I want people to read this just because principal thing ..
Bolt couldn’t give me a refund of overcharged trip even though they agreed that driver really should have not taking that route on our behalf … no big deal but I do not like being fulled and most importantly me and my 5 year old daughter got scared at some point when driver took a highway for prolonged trip …not going to use this service again because it’s poorly handled… they gave a credit to bold account for extra charges that only can used with bolt within few months
Hello we live in USA and come there once a year ! So keep your refund to improve your services
Good luck !Show lessGrybai
GPS for pickup is not working correctly
I used Bolt twice in Budapest. Then on my 3rd attempt the driver passed us and stopped two blocks away. Fortunately we saw where he stopped and he was still there as we inconveniently had to run to catch our ride. The next time I used your app (also in Budapest). The driver had an incorrect pickup location. We used the chat feature to contact the driver to give him a precise location but he could not be bothered and cancelled. I am now in Vienna and the first time I used your app the driver went to an incorrect location and cancelled. Tonight (also in Vienna) we saw the driver stop about a block away and before we could get there he cancelled and drove away.
We have never had issues like this whenever we use Uber. (Also, their price is always lower).
You need to correct this problem while you still have customers willing to put up with an app that cannot locate the correct pick up point.Show lesshypratt
BOLT IS THE WORST COMPANY IN THE WORLD
BOLT is the Worst company in the world, there is no reason fir their work, their job only to get ur money without any support, before 4 days iI forgot my back bag in Bolt’s taxi in Paris (contained laptop, iPad, phone and confidential documents), i shared all the data of the driver (name of driver, picture of driver, plate number of the car,…etc) with the support team but no action from their end, they just advised me to contact police !!! even they couldn’t reach the driver !!! I think this this company registered its drivers without any data or security clearance as following on other companies !! I asked them to share with me the phone number of the driver so I will reach the theft driver directly, but no response from their end, this company should close and proven from work in Europe because their services are useless and they just steal money.
For me, I hired 4 lawyers to raise an official case to French authorities to close this company because they are thiefs.Show lessIraqi Boy
No route planning for scooters/bikes to help avoid dead zone
App is mostly fine, though loads very poorly on slow connections, BUT it’s incredibly frustrating to not have route planning for scooters, especially when there are dead zones all over a city. I use Bolt as a tourist to get around cities I don’t know very well. I can’t see my destination on the Bolt map, and I can’t input it there, so I have to switch to Google Maps to navigate. But Google Maps doesn’t know where the Bolt dead zones are, so I often end up having to stop, flip back and forth between maps, drag the nonworking scooter back out of the dead zone, and try again. This typically happens at least once a trip, and I can see from how the Tallinn city is covered in dead zones that it’s going to happen multiple times today. You have route planning for cars. Why is it so hard to add for more environmental scooters/bikes?Show less-_- Sarah -_-
