Leave a Review Bolt
A must have in Bangkok
After getting ripped off from a tuktuk driver I downloaded Bolt . There is a wide array of vehicles you can book from motorcycles to suv and vans with everything in between . Bolt has made my vacation much more enjoyable with my time here . This is the must have app if you are traveling and they provide service . The prices are so cheap that I feel like I am ripping off the driver . I always tip even if it’s not necessary. It’s a great appShow lessnoahot4me
Very disappointed
My husband and I are two regulars, we use Bolt almost every day in Malta and sometimes in London. Today I was in London and I needed a car to go to the airport and after waiting several minutes for Bolt to find a driver, we finally found a car that was supposed to arrive in 13 minutes. After several minutes of waiting, the app timer increased the wait to 14 minutes. The car seemed to be stationary and changed direction. So I decided to cancel the race. I was charged £8 for canceling! I tried to contact customer service but doesn't seem to be anyone there. No response despite sending several reminders. This service is very disappointing, especially considering that every month my husband and I leave them a lot of money for various trips. Customer service Bolt London is a joke. From now on I will take Uber when in London.Show lessSmurfml
Illegal use of personal information
I never indicate my banking information (credit/debit card information) in the apps like this (bolt, yandex, aliexpress, glovo, etc.) because I know that it’s not secure. I only use ApplePay for payment and if its not integrated, I dont use that app anyway. Before recently I thought that it is secure way for payment but… when I choose a rout and app tells me how much it costs, than it takes me to the payment and I’m agreeing using my face (applepay) for example $5 and it deducates from my balance. And than if something happens on the way, driver goes on wrong direction or something else driving cost increases and Bolt charges me with new tariff without my agreement. How it possible??Show lessZukanozadze
Do not bother!!!
Bolt can seem ok when everything goes well!
But when you get into an emergency and you realize that they do not have phone numbers or any human live support. And if besides feeling threatened by the driver you leave your keys behind and you try to get your item back.
The “support” on their support page sends you to a list of emails where you need to pick your country in order to select an email address and send them an email. That is how “advanced” their support it, everything put in place to deter you from contacting them. But for business sales the support means that are setup are “too notch” of course.
This is ridiculous!Show lessVal L.
This is more like a compliment
Bolt need to gives an award to one driver of yours so sad I wasn’t able to rate him but he is the kind of one most honest being I never seen... I did a transfer to him yesterday when he dropped me at my destination but unfortunately I made x8 of his actual amount, I didn’t even notice till the next day which is more than 24hrs, immediately I called him and he said he has called the number I registered with bolt and I checked the phone and I truly saw his missed, he asked me to send his account number and send me the money with hesitating...
I think he deserves the best bolt driver of the year...
His name is Osemene Andrew Okudili
His plate number : KSF61GQShow lessZeeriat
Not being considerate to drivers
Bolt is like a rip off... You work work work buy fuel pay commission and end up with a token. If your car develops fault, you’re a gunner! There should be conditions such as increase in fare if there are more than one passenger but bolt never looked into this.. The fare charges are too low compared to fueling ones car... One can be living from hand to mouth without any savings and that’s not a life bruh! If bolt really wants to help and impact lives then a good review should be done and stop all these nonsense driver rate or acceptance rate... bolt should also consider drivers location to a rider and add that to fare cost. Bolt is being unfair and if it goes on like this, sooner or later it will take a toll on the company.. That is if they care though or care “less” afterwards they (owners) already made billions of naira..Show lessrijanbansin
Unreliable
Leaving a review has an opportunity cost. I don’t want to waste my time leaving a detailed negative review because it’s just not worth my time. For Bolt, though, I’ll make an exception. I decided to try Bolt for the first time this weekend. I was in a rush, and Uber wasn’t connecting me to a driver. I downloaded Bolt, thinking I’d give them a chance to win me over. This was a Friday. Bolt tried to connect me, failed, then reconnected to a driver, failed again. At that point, my Uber had connected so that’s what I used. Flash forward to Sunday. We’re in London, pubs are closing. My wife and I are ready to go home. The bus (love it) will take 45 minutes. Uber will take 20, but costs an arm and a leg. Bolt is half the price, and only adds a couple of minutes of wait time. I select Bolt. A six minute wait turns into a six minute wait. And another six minutes. Three minutes have elapsed, and it’s still a six minute wait. I’ve been connected to a driver - hurray. Except my ride is cancelled. I decide to take the bus. My wife wants to try Bolt on her account. We connect to a driver. A three minute wait turns into a four minute wait. The driver cancels. We end up taking the TfL bus. It’s reliable. I delete the Bolt app. I leave this review. I hope that others don’t make the same mistake. Peace out Bolt, good luck ✌️Show lessicp0492
Worst app ever
I’m highly disappointed, you guys don’t have a number to call for complaints and issues. I made a complaint about one of your driver who took my money away, made a transfer with quick teller which went and I didn’t know at the time went ahead to withdraw form him again and I started calling n messaging after I was debited twice and he blocked me… sent my bank statements as proof and still you guys didn’t reply my messages or treat my complaints. I have had a poor experience, bad actually and I’m never using your app again. So I’m sending this to you guys to let you know I will be taking laws into my hands since you guys can do nothing…. I’m so full of regrets all thanks to your useless app.Show lessDj Lyricz
Useless
Registered for an account using all of my personal data, after registration, the app doesn’t let me request a ride with any of my international credit cards that works perfectly with every merchant in foreign countries. The app doesn’t even let me request a ride with cash payment option, since my account has “suspicious activities”, I haven’t even had a single ride, what suspicious activities????! I’ve decided to walk to my destination instead since none of the payment options were working. A few hours later, I get a notification from my credit card company saying €30 was charged for a Bolt Food order in Latvia (I was traveling in Georgia)!! I definitely did NOT order this and froze my credit card immediately!!!! Not only does this app not work, it also leaked my credit card data. I tried to cancel my bolt account immediately but the only way to do so is to contact support. Support hasn’t responded to me in over 5 hours, this is completely unacceptable. Never again.Show less都就快
Fun and quick
A bolt scooter fully charged lasted me about 1 hr and 20min of constant driving. I went from linninhall out past the Soviet memorial (Maarjamae) back along the coast to Rotterdam city, up and around Tompea, then around the rest of old town and back to line hall. A couple of good hills on which the scooter struggled (I’m over 300 lbs) and a whole lot of sightseeing and bike lanes. I appreciate the max rate of $15/day, but wish it were easier to get the $10 day pass.Show lessOutcomefocusedengineer
