GoHenry User Reviews

GoHenry: Banking for Under-18s

gohenry Ltd

Lifestyle

Finance

Reviews Summary

Positive highlights

💳

This app hasDebit card for kids to learn financial responsibility

🏫

This app hasEducational lessons and money missions to teach kids about money management

🔍

This app hasDetailed spending tracking and visibility for parents

🤝

This app hasAbility to add other family members as co-parents

💳

This app hasWorks with Apple Pay

💸

This app hasEasy to add money to parent account

🤳

This app hasTransfer money to friends using QR codes

🎁

This app hasGift links allow family to send money easily

🚀

This app hasEasy to set up and use

Negative highlights

⏱️

This app hasSlow card delivery, long wait times

🤔

This app hasUnclear how the XP and awards for lessons work

📆

This app hasNo option to skip allowance for a week

🔒

This app hasLimited functionality for adding other adults beyond just gift links

💳

This app hasCard sometimes gets declined at certain merchants

🤯

This app hasDifficult to get in touch with customer service, unresponsive

💰

This app hasCharges a monthly fee per child account

🔄

This app hasDifficult to transfer money back from child to parent account

⚠️

This app hasReports of money being removed from parent account without permission

Top reviews

Most RecentHighest RatedLowest Rated

Want to be Orwellian? Now you can!

Teaching money to children is a topic which some may find hard, which may be a struggle to find out how to do, but this app does provide a great way of giving your kids a card which they can use at the shops! However, if your parents (or one of your parents) are controlling in any way then they can, and will, use it to manipulate and control your every move. One such issue is the ATM limits. There should be no ATM limit in the application as it will restrict the money to be just usable on the card. Another issue is with the card customisation, children cannot edit their cards while they're 'being made' but adults can. This is confusing as if your parents are indecisive then they can keep on changing the card patterns to something different which is a pain in the backside for the creators of the card. Finally, we have the spending limit. Teenagers shouldn't be restricted by their parents as to how much they spend in a week or at once, rather they should be limited by the money they have. Parents with the app can keep the money their kids can spend at once low to basically teach your kids not to save as it is worthless. GoHenry is very Orwellian in these ways and give the parents too much controll.

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Hamstercooks

a year ago

Response from developer

Hi there, thank you for your review. We understand that our service does not work for every family, we try to be as safe and inclusive as we can with the features that we offer. Because we are a service for children, we have parental limits in place to protect them from making unsafe or age-restricted transactions. The parental limits in place also teach the children how to save and budget their money. With regard to the card designs, these cannot be changed once selected, the "change until" will only allow you to update personal details on the card rather than the actual design, because of this, the feature is only available to the parent. We have multiple FAQ pages which include information on parental controls and our limits. https://uk.community.gohenry.com/s/article/gb-What-Parental-Controls-does-gohenry-have / https://uk.community.gohenry.com/s/article/gb-Is-there-a-limit-to-how-much-I-can-load-and-my-child-can-spend-on-their-card - Morgan.

Good and useful app

GoHenry is a really useful app, but I have noticed a couple flaws with it: 1. Sometimes I get overcharged for things. I don’t know if this is on the app’s side or the business’s side but sometimes I would try to buy a pizza for example, and the total comes out to 20 dollars. If I had 25 dollars in my account, there’s a chance that I would get a notification saying that my purchase for $29 was declined. Again, not sure who’s fault this is but it can be really annoying and should be fixed or businesses should be confronted. 2. This is a minor one, but I used to be able to see the card details in the app, which made it easier to use them to buy something from online stores, but now it’s not there? If there is a reason for this please tell me. Other than these two points it is a great app and I would recommend it.

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Alex Rivkin

a year ago

Response from developer

Hi Alex, thank you for you review and feedback! We took the decision to remove the ability to see the card details within the app for security purposes, and if you notice a decline that you are unsure regarding, please do feel free to get in touch so we can look into that for you on 0330 100 7676 (UK) or (877) 372-6466 (US)! - Liam😃

AMAZING 🤩

Go, Henry is not only an amazing app. It is also fun, you’re parent orders the card off of the GoHenry app once you’re all signed in and then you download the app after downloading the app you sign in and after that, you are all good to go you get to pick your profile and everything! So fun right, your child or you can watch these ads which the ads are basically tests, and your parent can set the amount of cash you get after you watch a video! If you don’t pass the test, your parent won’t put the money onto your card! You can also earn money by doing tasks! So this app is not only recommended, but is so amazing and all the other reviews say that too! So this is an amazing time to get GoHenry to teach you or your child about budgeting and money! ❤️❤️❤️

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JJWBP

a year ago

Response from developer

Hi there! Thanks for taking the time to leave us such a great 5 star review! We are really glad to hear that you are enjoying using our app and all our features such as Money Missions. Thanks - Ben 😊

Excellent for pocket money

This app is brilliantly designed, easy to use and always works faultlessly. I find it very useful to be able to transfer my son money when he needs it. It’s also great to be able to set tasks for him to earn money. Really the only downside is the cost because it’s annoying to pay a monthly fee for the ability to spend money (!) and once your child is over 11 years old they can get a fully functional debit card from their bank for free. Plus you have to make sure you top up enough for the month or there is a 50p charge for an additional top up to your parent account. However I consider the fees worth paying for the time being because it’s much easier and quicker to use than transfer via my banking app. It’s also a fun interface for giving little ‘gifts’ of ££.

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Nicko McBride

a year ago

Response from developer

Hi Nicko, this is such a brilliant review, thanks so much for sharing! We really appreciate your feedback, and you taking the time to share this. If you would like some more information about what goes into our fee, see this link: https://blog.gohenry.com/uk/financial-education/your-gohenry-membership-fee/ ~ Hannah 😁

Feel cheated

We have used Go Henry for two years now. We loved it until today. I went to send my son money for lunch at school and saw his card was overdrafted $97. I called support to find out that GoHenry’s “sister company” decided to randomly refund spending from the past few weeks (McDonald’s, vending machines, 5 below) to which my 14 year old did not notice or thought that I sent him extra money (which I often do). My son continued to spend thinking he could not spend what he did not have. Well all of these retailers wanted their money back so, Go Henry took back all of those random refunds. Now I am out $97 according to gohenry. Looking at the statements on the card, they are quite simply a mess showing I was overdrafted since 2021. If I can’t make sense of this how can a 14 yr old? Now I don’t feel confident continuing to use Gohenry or feel that my money will stay secure. This feels scammy. I feel cheated and will likely be going to my bank to open a prepaid card for my child moving forward.

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Po1234

2 years ago

Response from developer

Hi there, I'm so sorry to hear about this! We are keen to look into this for you, please reach out to help@gohenrycard.com or give us a call on (877) 372 6466. We are open 7 days a week, 9am-5pm EST ~ Hannah

I only gave it a 4 due to

I only gave it a 4 due to my son and I weren’t able to use the service long enough to give it a full 5. Although I due believe I’m the long run I would have ended up givin it a 5 I didn’t feel right givin it a perfect score because I can’t say weather or not the app would continuously be useful. My son and I living situation changed but what we were able to look at and utilize i found to be useful and judging solely just glancing at what would have layer ahead for us seemed to go extremely further than what I imagined. It looks like the app’s purpose was fully thought out and hits all sorts of topics. As with everything you have a quick idea of it and then while looking thru it you go thru the oh yea’s and yeah that too obviously there had tons of time and people working hard on it and you just have the top topics you could pull from your head in just a few seconds prior. But there were plenty that I thought either yea that slipped my mind or I didn’t think to bring that up and also I thought sone of the approaches were well thought out or designed. I would definitely recommend you to atleast check it out if you are interested in teaching your little ones about heir finances and start them in a strong path on the journey into this world. I think as parents we should do more for our im youth especially in finance because it is so overlooked and very easy to form bad habits.

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JakeBLol25

2 years ago

Response from developer

Hi there! Thank you for your detailed review, we really appreciate your feedback on our app and service! - Lucy

OK here’s the reason why I give it a one star

A few weeks ago it started to malfunction and I was supposed to be being paid $15 just keep in mind my mother is in control of giving me money. OK let’s get back to the part that I was supposed to be getting paid 15 then the app malfunctions and once we got the app working again, they got rid of all my $15 and I’m like OK I’m gonna have to start all over and get 15 again. Then I spent some money I can’t remember how much I had but I remembered after I spent my money I had 4 dollars left yesterday I looked at it while I was shopping because I was getting some groceries a little bit and it says I have $25 in my account. I’m like I had 4 dollars a few days ago. And somehow it pays me again when I haven’t checked anything and I meant to say this is just a bad app I don’t recommend it at all. Literally is giving me and my family a hard time giving my little brother that mention to about this app he said it was a good app now he’s paid because of how bad the app is not working right for us and it’s just annoying. I’m just getting my own credit card.

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OMG TIKTOK STOP ITTTTT

2 years ago

Response from developer

Hi there, we are very sorry to hear you are having this issue in regard to the $15 being loaded and the app malfunctioning. If you would still be interested in using GoHenry, please do get in touch with us via call on (877) 372-6466 or help@gohenrycard.com so we can rectify this for you as soon as possible!

Compromised card

I received a text from go Henry stating that my sons card had been compromised and you were locking it. According to the app, we were told to expect a replacement 1.5 weeks later (Oct 15). Now, oct 20, still no card. Contact go Henry to inquire, you say the card is most likely lost and will send another one. However, go Henry will not expedite shipping like a normal cc company. My son works to earn money that goes directly to this card. The card is his only way to pay for things. He can’t pay subscriptions or do Christmas shopping. Now he has to wait another 1.5 weeks and hope we get a new card?? If this were a cc company, we’d have a new card tomorrow. I will not recommend go Henry for this reason and I am currently shopping for a different company for my children's accounts.

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Maximus76566666

2 years ago

Awful in every way

App doesn’t work consistently. Card doesn’t work consistently. Dropped my daughter up somewhere last night. She placed an order food and couldn’t pay bc the card doesn’t work. She had money but I figured I should add more just in case. It wouldn’t allow me to add money. So now my kid is stuck away from home with the only money she had was her debit card and has now placed an order she can’t pay for. Virtually no customer service. Must have one person answering the phone. I started at #12 and now after 25 minutes I am the 7th call in line. And every 10 seconds it has an announcement to try to get you to email them or use chat or their FAQ page and tell you where you are in the queue so you can’t even do anything else bc you have to listen to this the whole time.

If you don’t really care if the card or app work, this is the card for you. If looking for something reliable.

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verydissapointedinApp

2 years ago

Response from developer

Hi there, I am very sorry to hear you are experiencing these issues with the account and the card. I completely understand your frustration as I would be so upset if I had experienced this. We would love to resolve this for you, please can we ask that you kindly call us at (877)3726466 or email us at help@gohenrcard.com so we can look into this for you. -Morgan

Awesome app!!

My son loves learning with the Money Missions. And, he enjoys saving his money. It’s inspired him to work to earn money….save and purchase gifts. GoHenry makes him feel in control. And, the parental controls are easy to understand. Only 4 stars because of one little thing that the customer service can help you with very easily. Sometimes, it is not immediately apparent when my son will get paid even when it says “tonight.” Customer service did let me know why that is the case. Apparently, time zone difference and the fact that changes to the pay date apply to the following week. Either way, I’d give this 4.75 out of 5 stars if I could for this tiny caveat. Overall, more than worth it for kids! And, the parent dashboard and controls really are flexible and help you keep track of your kids’ money management.

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