Leave a Review Allegro Cadence Bank Mobile
just one problem
personally, i am fine with banking with cadence. although, yes, they use discover, i have never been to a place where i have been denied payment due to this. the only issue i have with cadence is that the app will not let me use my touch id. no matter how many times i try to, it always says “authentication failed”. i really wish this would be fixed. it works just fine on my ipad, but not my phoneShow lessClarcomarco724
Poor product
The app description shows remote deposit. However, with business accounts, you have to go through a whole process that no one in customer service seems to know.
Bye bye...RichWen
Worst online banking!
Nothing works! Horrible!joeyddddddddddd
Worst Banking App Ever
Several times I’ve had to Delete the App and then Download it again just so I could use it.
I’ve been with Cadence as far back as to when I worked with The Bank. I’m now considering closing my account and moving it to another bank just because I need to do mobile banking since there aren’t that many branches. This is very frustrating!!!Show lessangsubos
Developer Response
Hi there, I’m terribly sorry to hear you’re experiencing issues. We’d like to do our best to make this right. Can you please send your name and phone number to social@cadencebank.com so we can have someone get in touch with you directly to help you resolve the problem? For your safety, please do not share any personal account information via email. Thanks, LZMobile check deposit problems
Have uninstalled, re-installed and called customer service 3 times. No one can seem to fix the problem. I need to find another bank.Lisawel
Just like the bank, this app is horrible.
Ever since my prior bank (State Bank) was bought out by Cadence Bank, I continue to be disappointed with every detail. I downloaded this app specifically due to their home website crashing constantly, as a hope for a better option. That turned out to be wishful thinking.
EXTREMELY slow load times between pages.
- Minutes between page loads, after finally jumping through every hoop, app automatically logged me out to start all over again.
Unintuitive UI interface and customer experience.
As with every other facet of this bank specific to customer service and experience, this app’s performance lags well behind all other banks. Sadly, it probably won’t be fixed anytime soon and if it finally does, I doubt I’ll still be a customer. Extremely disappointing.Show lessSpinksLinx
Developer Response
Hi there, We are terribly sorry to hear you’re having difficulty with the Cadence Bank app and apologize for any inconvenience it’s causing you. Can you please send your name and phone number to social@cadencebank.com so we can have someone get in touch with you directly? We’d like to do our best to make this right. For your safety, please do not share any personal account information via email. Thanks, LZTerrible
Y’all need to work on the pay bill as I cannot get it to work . It’s stuck at “placeholder text “shocker
Works for me!
Has always done what I have neededbrooke n josh
No mobile check deposit.
The app has been fine for me but it’s pretty surprising that it doesn’t have mobile check deposit. My old credit union with three locations in the boonies had an app that allowed mobile deposit.Adventursaurus
Developer Response
Hi there, We apologize for any issues you experienced. We offer mobile check deposit through the Cadence Bank Mobile app. It can be accessed from the main menu under the Deposits option in the first row. If you have any further questions, don’t hesitate to reach out to our Customer Service team at 800-636-7622 or your local branch, as either of them will be happy to assist you. Thanks, LZWay Behind
Given where most banks are with their applications and broad functionality, this one lags behind. My primary complaint is at log in and credentialing. App has supposedly added the ability to log in with Face ID by selecting a checkbox and ensuring your app settings are correct. This feature never works. Check the box each time and settings are never retained. Just an annoying customer CX.Show lessFarmer60
Developer Response
Hi there, We are very sorry to hear you are having issues with our mobile app and apologize for any difficulty it’s causing you. We’d like to do our best to make it right. Can you please give us a call at 1-800-636-7622 to speak with one of our customer service reps? Thanks, Cadence Bank
