Bank transfer not received
I had £100 sent to my account and one hour later got a text saying the payment was sent to my account but there needs to be a 24hr check. This is very inconvenient if you are selling products or high value items as you are not 100% sure you will even receive the payment. Then when I called customer service they said there is no way of them getting through to the payment department and there is no contact number or email for them, so the people holding my money I can’t even contact them also I received the text about the £100 one hour after the transfer was even made. So I would of had to waited 1hr with my customer waiting for a notification.
This bank is so poor I do not trust them and there customer service is terrible they are very unhelpful and rude. This is my experience of using this business bank account on my first day of actually using it.
This bank is so poor I do not trust them and there customer service is terrible they are very unhelpful and rude. This is my experience of using this business bank account on my first day of actually using it.
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Not suitable for business banking
This bank isn’t ready for business. Avoid especially if you make regular outbound transfers to new clients. The only way to do this is on the app and with a text message service they provide. I have spent 3 months with them and the service was down more than it was working. YOU MUST understand the ONLY way this bank operates is via the app. If you can’t make payments the attitude is ‘tough’, on each occasion I rang in the team leader and manager both refused to speak to me… bare in mind if you want to close the account and put your money into a new business account that you haven’t previously paid into you may not be able to. Fortunately I had paid my dad some expenses and was able to clear the account using his. You must avoid this bank if you make regular one off payments to new clients.
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Response from developer
Hi, I'm sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - OA
Good
Not as simple as someto begin with but now I got used to it.
Avoid at all costs
Ok avoid that’s the least I can tell you to do,
I joined Cashplus just around 2 years ago all was good I had the extra account and it did what I needed then around 7 months ago I stopped using the app as I found an alternative with a better app and more control…. But I found the fees to be slightly higher so changed back over to Cashplus using my old account I upgraded my account to the extra account again and within the space of 3 weeks they have charged me 31 pounds in transaction fees for every transaction made in and out …. I spoke to customer service who well where terrible she didn’t seem to have a clue what a normal and extra account was …. She then proceeded to tell me she would sent it to back office and it will be fixed and refunded within 2 working days … I think she just wanted me off the phone as she really didn’t have a clue and a week later still nothing fixed and still being charged crazy fees for no reason ….. so avoid because they really don’t care about there customers I have a 0 balance on the account and I have tried closing it and still it won’t let me close it …. So my advice avoid at all costs there really is better out there
I joined Cashplus just around 2 years ago all was good I had the extra account and it did what I needed then around 7 months ago I stopped using the app as I found an alternative with a better app and more control…. But I found the fees to be slightly higher so changed back over to Cashplus using my old account I upgraded my account to the extra account again and within the space of 3 weeks they have charged me 31 pounds in transaction fees for every transaction made in and out …. I spoke to customer service who well where terrible she didn’t seem to have a clue what a normal and extra account was …. She then proceeded to tell me she would sent it to back office and it will be fixed and refunded within 2 working days … I think she just wanted me off the phone as she really didn’t have a clue and a week later still nothing fixed and still being charged crazy fees for no reason ….. so avoid because they really don’t care about there customers I have a 0 balance on the account and I have tried closing it and still it won’t let me close it …. So my advice avoid at all costs there really is better out there
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Response from developer
Hi, I'm sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - KJ
Horrendous service
I’ve been a customer for almost 8 years. Since I’ve been with CashPlus there’s always been a issue. From one time security issues to transaction problems. I pay a premium every monthly for the service I’m supposed to access however most times it’s been an absolute nightmare and the customer service team are very laid back and don’t seem to have any concerns to help adequately. My card has expired and a new card hasn’t been issued. Calling them is an absolute nightmare because you’re on hold for a lengthy amount of time and finally when someone does answer their not as helpful as other leading banks. Huge difference from in customer service support in comparison to other mainstream leading banks! I’m considering switching from this terrible bank. No point staying with them when you’re paying for their services but every other week there’s either a technical issue or something else!
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Response from developer
Hi, I'm sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - KJ
Fake reviews, reckless regards for privacy and owe me £5k
I wish I'd paid more regards to the numerous reviews here suggesting this outfit had a track record of blocking accounts and locking funds. That is exactly what happened to me with my first payment. They will not speak on the phone claiming an email has been sent. Said email arrived 4 days later demanding intrusive information sent insecurely (in contravention of their own security policy and reckless regard for GDPR). This is all AFTER I've asked them repeatedly to close my account and return my funds. The complaints team have just bounced the complaint to the team blocking the account, they won't discuss it on the phone, so Small Claims and the Ombudsman are next steps for me. Meanwhile, the ICO needs to be made aware of their reckless regard for personal data. Lastly I wanted to update this review as I believe it is one of few genuine ones on here. My account number was in the 8000s yet they have over 44k reviews here. Given the app is useless without an account and you can only make one review, how can that be. BEWARE
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Response from developer
Hi, I'm sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - RA
Borderline’s being a scam bank
First few months where perfectly fine I was having my universal credit payments paid into and had no issues, Then all of a sudden my account was restricted with no explanation and I was told to ring customer service for my security which I did straight away only to be told that they can’t tell me why and to wait to hear from the other team , I waited 5 days as requested then I rang up and was told to wait an extra day to make sure it had officially been 5 days only to ring the next day to be told my account was closed on a business decision, yet I had no email or anything to tell me this and still haven’t actually been told why my account was suddenly closed, But they’ve done exactly what other people’s reviews have said it’s scripted and they are a scam , I would avoid this bank at all costs and keep your money away from them , I will be sending a complaint to financial ombudsman about this bank and any other legal routes I can find as this bank needs to be shut down and investigated!!
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Response from developer
Hi, I'm really sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - KJ
Don’t support wallet iphone
I'm sad because I can't put my bank card in my mobile wallet because it doesn't support it😓
Useless useless useless
I tried to set up an account and made my wife an additional card holder. We were both sent cards. I tried to login but got told I was my wife. As she was an additional card holder her login had limited access. I phoned the help desk to ask why they had made the additional cardholder the only responding card and they didn’t know. They sent me round endless loops trying to create login for me. After half hour they admitted defeat. Asked me to take screenshots and email the back office. Did so. Got email from back office saying don’t email us, we don’t enter into a dialogue about accounts with customers! Go figure?! Tried to generate a login following their instructions only to be told it didn’t recognise the last four digits I am typing in off the card right in front of my nose. - If their help desk have no idea how to help you… - their back office refuse to help you… - their own login retrieval refuses to recognise their own card (I’m pretty sure I knew my own birthday and postcode)… There are plenty of other alternative travel card companies out there. Use another one like I will! Useless, useless, useless.
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Response from developer
Hi Simon, I'm sorry to hear that you've had this experience. I'd love to get in touch and discuss your review further and see if we can help with any issues you've faced. Could I ask that you please send us a DM on Twitter with your account details so we can get in touch. All the best - RA
Bad card
Not only did this card tell a credit reference company I was on a payment plan which I wasn’t it declined my purchases when I phoned up I was told again I was on a payment plan then surprise he said oh wait a minute your not you raised your payments yourself last year you can purchase now I thought noooo I’ll pay this one off so I did for and guess what I get a statement nothing owing I’m actually £10 in credit so no payment so my surprise 3 days later to check my bank and they have taken £60 out my bank I phone up wait half a hour to be connected to talk to some cocky man who is telling me might be a payment for something I don’t understand the Pratt I know if I don’t owe you don’t take a payment then he said can you hold a minute while I ask a colleague and then hung up I’m afraid it’s bye bye Cashplus it’s just took the £10 for the annual payment as well gutted sincerely … Joy coverdale
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