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App doesn’t show trip info immediately
Reservation showed up a day later in the app, baggage claim info showed up 3 hours after the flight has arrived.
Whether it’s airlines, hotels, or rental car companies, they all have their own mobile app that allows me to contact them directly, not sure why I need this app…Angelfish001
Developer Response
That doesn't sound right! Can you give us more information at http://www.tripsource.com/support so that we can investigate?Blank white screen
I downloaded the app, signed up, received the verification email and replied… set up my password… and then nothing. I log in and get a blank white screen with the word Cancel in the top left corner. I have emails welcoming me to trip source also.
Restarted the phone… same result.
Deleted the app and uploaded a fresh version… same result.
At the moment this app is useless… was hoping for better.Show lessSilver Surfer YYZ
Developer Response
Hi, Silver Surfer YYZ. We apologize for your experience. We’d like our support team to take a look and run standard checks to better understand what’s going on. Please visit http://www.tripsource.com/support and provide the email address you use to log in so we can investigate.Can’t login. No help
I’ve tried to login for the last couple of hours with no luck. I’ve reset my password numerous times. I filled out the help form for some assistance but that was a couple of hours ago and I need to book a flight for work quickly. I need to speak to someone.
A registration/forgot password loop failure should not happen in a business level travel app. And the company should have a way to contact help in real-time if it does.Show lessLouBaby1911
Developer Response
Hi, LouBaby1911. We apologize for your experience with the app. If you encounter an issue with the app and need to book quickly, please contact your local office/agent directly to make the booking. Our help form doesn’t provide an immediate response. We'd like to get more information about these issues if possible at http://www.tripsource.com/support, including whether or not you use single sign-on through your company, so that we can investigate.