Leave a Review Chairish
The app is great, but not much else
I appreciate the idea of Chairish. Putting aside the insane prices (when compared with the same item being sold elsewhere), it’s a well-designed app. Perhaps that same thought should be considered in the business model and customer service realm. It’s been several weeks, and my item has not been shipped. I can’t get an update from anywhere. It’s shipping *within the state* and, of course, the $$ was immediately taken from my account. Where is the product? No idea. Maybe they need to work on communicating expectations to their sellers? Check google for more honest reviews before purchasing at item, I wish I had.Show lessA_Yaz
Buyer beware!!!!
I’m so disappointed with this company. Despite many negative reviews, I gave them a shot and am highly disappointed. First and foremost their customer service is the worst I’ve ever experienced, it’s almost impossible to get in touch with them or get a response. I ordered 4 caracole dinning chairs in showroom condition. The photos listed proved they were in practically perfect shape. Weeks after I ordered, sandy bottom shipping called me to set up a delivery. The day before the delivery I was informed their truck broke down and they were attempting to fix the truck or rent a uhaul. The next morning I followed up with them as I didn’t get a follow up. The woman told me they would be on their way the next morning. When they arrived I instructed them to leave the 4 chairs in the garage. My home is newly renovated and I was waiting on a rug to come before I put my table and chairs in the dinning room. The shippers dropped the chairs, took a photo and left. Myself, my sister, and friend went to bring the chairs inside and noticed the one chair in the far corner had several damages on it. I reached out to Chairish several times with no response. When I finally got ahold of someone I was told the shipper made terrible false claims about the delivery. He claimed I damage the chairs brining them in. I told Chairish I have video footage from my security system to prove he’s lying. They don’t care!Show lessjenncarney
Damaged lamps
I ordered two lamps from Chairish and they arrived badly damaged. While the listing showed that they had some minor damage, in fact when they arrived there were cracks that were glued together with crazy glue. When I wrote to the company and asked to return the lamps they waited three weeks and then wrote to me telling me that they reviewed my photos and decided that the lamps were in the condition that were shown in the listing photographs. In fact the photographs did not show the damage, the crazy Glue or the cracks. Also the dents in the lamps made them look like they had been thrown in the back of a pick up truck. There is no way that the photographs are representative of the reality of the products I had received. They looked like i bought them from a junk yard. Instead of refunding me the amount of the lamps the company decided to charge me $90 in “shipping” to return the 3 pound lamps. Never again. Bad company. Bad policies. Just bad.Show lessModern Archi
Needs a Separate SELLER App
This app is good for shoppers but only okay for sellers :/ I suggest you follow in the footsteps of Etsy and create two apps - one for buyers only and one for sellers only. The sellers only app needs to have a better messaging system which provides immediate notifications when a customer “asks the seller” and it should also show your listings in a format which provides you with all information from a glance like the My Listings page when viewed on a desktop.Show lessmid mod crisis
Where’s My Order?
I ordered dining room chairs from this company on August 12, 2020. I received an email stating said chairs would be delivered within 2-4 weeks. We are now on week 7, and while the spokesperson for the company was personable and assured me that my chairs would be delivered this week (Sept. 27), when I contacted the shipping company, what I heard was he didn’t seem to “remember” he had an order to deliver. He texted me that he would be picking up my chairs within 2 days. I have not heard from him since. I am a patient person, but yesterday I finally told this company to CANCEL the order and REFUND my money so I can order chairs from another company. Buyer beware with this company as they do not keep their word. At this point,, all I want is my money back!Show lesswhheresmyorder
Easy interface, poor customer service.
I recently purchased chairs on this app and it’s interface I user friendly. I still have not received my items and paid a substantial amount for white glove delivery service( their only option). I have reached out to customer service for both chairish and the horrid delivery service they outsource with no solid delivery date. 1st dibs has much better service over all. Will not be purchasing anything else from themShow lessnyc nina
High end products.
I bought 2 really nice pieces from different sellers. 1 arrived slightly mishandled by the moving company, nothing that couldn’t be fixed. Reached out to Chairish, they responded, but it was literally when Covid hit and I think a follow up response just slipped through the cracks. I didn’t reach back out because I was able to fix the problems myself. The 2nd piece arrived in great condition. It was a multi sectional glass piece and it arrived in pristine condition with clear and concise communication with the shipping company. I’ve been very pleased with both experiences and I was very pleased that I was able to find so many quality pieces in one shopping spot. Chairish does an amazing job at curating why’s for sale.Show lesspiphi95
Very confusing
Very confusing trying to sell off this app. You submit pictures and a description and they give you no notice as to when or if your submission has been accepted. I submitted a chair to sell on the app and received no notification that it had been accepted- over a month and 1/2 after I submitted I got a call from a delivery driver saying he was on his way to pickup the chair! By then I had already sold the chair somewhere else because I had lost faith that my chair was even going to become submitted/ posted to the app and had to rush to cancel the order!!!Show lessNatalia Rosemary
Love you stuff so much, but...
The shipping costs are ridiculous. But now I’m looking for local furniture here. I had to find this local antique furniture on Charish by going to the local store. When I tried to find antique furnitire within 20 miles on charish hardly anything came up.sherncind
Love with reservations
Love everything about Chairish except that when a bid is made the $$$ is automatically charged from your account even if the bid is later rejected. This gets very confusing and I’ve had mistakes made where I was not reimbursed until I contacted Chairish. If you have several offers out and some are declined it’s difficult to keep track of the flipping bank account. Why can’t the payment part wait until the bid is accepted????Show lesswould buy more
