My AMP User Reviews

AMP Services Limited

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Nuisance

Stopped working. Entering new PIN allows three digits only, when touching the fourth number jumps to the next screen confirm PIN. Same thing again, jumps to next screen and freezes unable to enter user name and password. Called AMP tech help, deleted snd reloaded app twice after power off/ on phone as suggested, no change. Thank god online banking on the computer works, would be in the dark otherwise. Deleted app from phone, useless.

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TheMoaner

7 months ago

Response from developer

Thanks for reaching out. We're sorry to hear this is happening, can you please reach back out to our team on 1300 657 801 to share that this problem is still not fixed so that they can help troubleshoot this for you right away. Thanks, Alice.

Horrible app/useless customer service

The App is not user friendly and the customer service even worse. The man on the phone could hardly speak English, he could not understand what I was asking, he just kept repeating the generic script he has been given. I asked multiple times to transfer me to someone who understood what i was asking even though it was so basic I was on the phone for 30 mins. Will be moving all my money out of ANZ

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J9a9

a year ago

Response from developer

Hi, thanks for your message and apologies for the issues you're experiencing with the My AMP app and that our customer service was not at the right standard. We’d appreciate the opportunity to chat with you once more and to help resolve your issue. Can you please reach out to our customer service team on 1300 657 801? Thanks, Sarah.

Useless Bank - AMP app doesn’t work

AMP app doesn’t work. It worked from 2015 to this year. However, now when I log into AMP I cannot see any transactions and an error message pops up. I have been battling this matter for over a month with AMP and have experienced the worst customer experience. At times, calls are answered off shore in Malaysia and the language barrier and delayed communication makes it difficult to raise your concerns. At times, others have called me and asked me to resolve the issue with them over the phone. However, to no avail the app doesn’t work. Last year it took 3 months to open a savings account for my teenage son. My husband and I called every day to try and open an account, however each customer service person that answered couldn’t open a basic savings account. From these ongoing issues and poor customer service we are now closing our account with AMP and banking elsewhere. The star rating really shows how poor the app is and the customer service is even worse. Still a useless bank and the app still doesn’t work. On the phone right now and no one can fix it. Apparently, it gets escalated to the technical team, but it still doesn’t work. The app hasn’t worked for years. Why isn’t the app fixed? Why isn’t anyone from the technical team able to fix this useless app??

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Fiona Tawse

a year ago

Response from developer

Hi Fiona, we're sorry to hear you're having trouble using the app and that you're dissatisfied with the customer experience which has caused you to move from AMP. This is definitely not the level of experience we aim to provide to our customers. We will definitely share this feedback with our team to learn and grow from this experience for our future customers. If you wish to speak with us in more detail about this please call us on 13 30 30. Thanks, Alice.

Major bug needs to be fixed

The App no longer works. I am unable to view any account information or transaction data since the latest update. This is basic banking information that the app no longer supports. I receive the following error message and have so for well over a month.
“Data couldn’t be read because it isn’t in the correct format”
This is not good enough!

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NWaz91

a year ago

Response from developer

Hi, we're sorry to see you're experiencing issues while using our app. If you're still encountering issues please reach out to our customer service team on 1300 657 801 so that we can gather more info to assist. Thanks, Sarah.

App not working with iOS version 17.0.2

Unable to view account transaction screen when using iOS version 17.0.2 with time format set to 12 hour time. The following message is displayed - “the data could not be read because it isn’t in the correct format”

The work around is to go into the iPhone settings and change the time format to 24 hour. Once this is done you will be able to view your account transactions.

Please fix this issue, thanks

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El Ratõn

a year ago

Amp cause me to be homless

Hi team, I am in a very bad situation due to your company.

I recently transferred ALL my funds to your company.

You have recently locked my accounts for kyc - I provided all the kyc information

I am in a Situation where I cannot buy food for my 4 year old daughter or pay my rent - we will end up homeless.

I ask for empathy here and to act fast I have provided everything you have asked please resolve as soon as possible

I am also looking at doing afca case regarding this service.

the manager advised issues with my acocunt becuase I did crypto transaction and said we don’t allow crypto it’s against our tc’s - please note when I did the 25,000 transaction your staff member called me to confirm the transaction and approved it so why would you guys approve the transaction ? If it was against your tc’s if you had told me on the phone before sending it I would have not gone ahead with it.

I also suffer from severe depression and anxiety this will not end well for me

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Alexandre Leon Albert

a year ago

Response from developer

Hi Alexandre, thanks for your review. I understand you're already in touch with our teams but if you need any further assistance please reach out via Facebook or call us on 1300 657 801 so that we can resolve the issue for you. Many thanks, Sarah

Completely Useless

Can’t log in. Just get an error message, advising something went wrong. Really wish there was a negative star option. It’s been this way for several years. It worked for the first couple of years, then one day it just stopped letting me log in and has never functioned since. Even after advising AMP of this, they never bothered to fix it, or contact me to explain what needs to be done…pretty dismal. I eventually just deleted that app, but today I thought I would give it another chance…I mean it’s been a few years, surely they’ve fixed it by now. Alas, it’s exactly the same…clearly someone is not doing their job, or at least not doing a very good job…that’s evidently clear given the average star rating for the app. Common AMP, your an investment bank…can’t you even manage to get the app’s login to function? Maybe that explains why my fund underperforms against the market, so often.

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traplog

a year ago

Response from developer

Thanks for reaching out. We're sorry to hear you're unable to log in to the My AMP app and that this has been an ongoing issue for you - we completely understand your frustration. We'd appreciate the opportunity to look into this for you with one of our Tech Specialists. Please call us at 1300 657 801 or email askamp@amp.com.au Thanks, Alice.

Latest update locks out older iPads

I've been using this app for years. The latest update however (with no warning) says my iPad must be at IOS13; mine is at IOS12.5.7 and being not the latest model it can’t go to a higher OS.
When I tried to download the updated version a message says if I don't have IOS13 I can download an older version but when I try to do so by hitting 'download' I just get the same message!
I rang AMP technical support and spoke to someone who didn’t know what I was talking about. They spoke to someone else who came to the phone and told me that if it wouldn’t download an older version (like it said) then I'd just have to access my AMP accounts on my computer. Didn't bother asking if I had one - I'm an old IT guy and I know careless and poor support when I experience it.
Please fix the app on the App Store to allow us, your valued clients, to access an 'older version' of the app as your message says that one can do.

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Niftyven

a year ago

Response from developer

Hi, we’re sorry to hear you’re running into problems using the app. Unfortunately as older devices and operating systems can have security issues, we periodically need to limit access to older operating systems in order to protect your funds. Our latest release was one such instance which is why the issue is now occurring on your device. Should you have any further questions or feedback, please get in touch either via phone on 1300 657 801 or email askamp@amp.com.au. Thanks, Sarah

No issues, user friendly

One of the better banking apps I’ve used. Easy to transfer money and see what’s in my account. Really appreciate that touch ID integration makes logging in super easy, and the page view doesn’t get clogged up with unnecessary things like “goals” as with other banks. Just a good solid app.

Cheriee17

a year ago

Response from developer

Hi Cheriee, it’s great to hear you’ve had a good experience! We’re continually updating the app to help you manage your finances online so please keep the feedback coming! Many thanks, Sarah.

Waste of time

My app has been broken since November 2022. Can log in but unable to do any banking through the app. I have rang AMP multiple times and am treated as if it is my own fault the app is broken. Every single time I have called they have assured me they will rectify the issue and will call me in a couple of days to up date me. They have not called me once. Terrible app and terrible customer service who lie through their teeth to get you off the phone.

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Cools hahaa shoals a