Leave a Review Jet2
Thank you very much
I’m very happy with the Jet2 App. I booked a holiday with my children last year to Gran Canaria for 10 nights. Is was Amazing. We felt really looked after. And Jet2 were at the ready to help with the general ups and downs that go along with any holiday. Unfortunately i cannot book a holiday with Jet2 this year for myself and family due to financial difficulties. Last year was amazing it was mine and my children first holiday since gaining freedom from an abusive relationship. I was married for 10 yrs and suffered physical, financial and mental abuse which my children was witness too. And has left me with daily ptsd. I have tried to win a holiday with Jet2 just for a break away from the normal everyday life. Unfortunately I have been unsuccessful but I hope to book a holiday for next year. I would not book with anyone else as I felt very secure , safe and looked after. Thank you fingers crossed for next year.Show lessHappy Mum of 3 2024
Developer Response
Thanks for your feedback, we're always happy to hear from loyal customers!Jet2 great experience
It was the first time we have flown with Jet2.
The bag drop was smooth and plenty of staff at the airport on hand to help.
The cabin crew were friendly and always had a smile.
Plenty of staff at destination airport. Only slight snag was waiting for the mini bus transfer.
The hotel JS Palma Stay was good, staff friendly. Long queues at reception at times though.
The only slight downside was in the restaurant. I had informed the hotel I was on a gluten-free diet. Reception said they had informed the restaurant but I was to confirm it at breakfast. There was no alllergen information on the food labels. The waitress informed the chef I was glute free, he said wait 5 mins, came back with a warmed baguette and biscuit and walked away. I asked the waitress what else there was to eat. She walked me round the food saying yes or no to foods. Told me the mushrooms were gluten free & then called the chef who said they weren’t. By the time she finished I had forgotten. The chef even told me the yoghurt had gluten!! This happened a couple of mornings so I gave up and used my initiative and just kept to the foods I was certain were okay. I am not a coeliac thankfully but gluten sensitive.
I do think the allergens should be on the food labels, not only for wheat but other allergies.
We did try evening meal on one night but that wasn’t a great experience either.
But in the whole pleased with Jet2. Didn’t find the Jet2 folder until a few days before we left.Show lessJFaqua
Developer Response
Thank you for your feedback - it is really valuable to us. We are unfortunately unable to assist with queries of this type here however you can get in touch with our friendly contact centre team on 0800 408 0778 or fill out the feedback form here https://www.jet2holidays.com/contact-us/returned/feedback. If you have anything app specifc you need help with please email us at app.support@jet2.com.Cannot get the boarding pass
I have tried downloading the app, emailing it to me, printing a PDF, everything, and I still cannot get my boarding pass, even though it says I am checked in and have done the whole process… Why must simple things be so difficult??RobbyPR7
Developer Response
Hi there - we would like to investigate this for you but we will require some more details. Please email us at app.support@jet2.com and provide us with information on your issue including if you currently have an active VPN on your device, your device details, booking reference and any screenshots you can provide and we'll look into this for you.In my opinion Jet2 is the best
I have jetted around the world many times but if I’m jetting to and from Turkey I find the best airline is Jet2. I would like a big shout out to Maria the ground staff who is the supervisor, Nadia who helped me recently to find a plug to charge my phone, and Neil for listening to one or two of my suggestions. I think after several flights Jet2 if I can make an idea I wish you would do a loyalty scheme makes people come back to you and it shows appreciation I also think you’re one of the best airlines show appreciation when someone like me so thank you recently I had an accident and now I need assistance I do find your staff very accommodating and they show empathy. I have only one bad comment to make When I fly i ask for hot water for which you charge £1.50 I do think this is unfair and extremely expensive I know your suppling a cup with a lid but really,Show lessJackson/Sunny Girl
Developer Response
We’re grateful you’ve taken the time to leave us some positive feedback, it’s really important to us as the team are always working hard to provide you with the best experience.Poor App
Am going on holiday with Jet2. Downloaded the App. We’ve already checked in. Unable to bring down the boarding passes as flight was booked using my wife’s email address. Tried the flight only option. All that happens is it loops round reloading View My Boarding Pass. Surely it is not beyond the requirements specification for the app to include a capability that allows all passengers to download their Boarding Pass? Had the previous two Jet2 Apps. Separately they worked. They were good. This version is comparably dreadful. Disappointing as it will damage their business not to get basic functionality to an adequate level.
Update. What I did eventually, after logging out and in again and rebooting the phone, was to delete the app, download it a second time, and - without logging in to MyJet2 - log in to the booking as a guest at which point I was able to access the booking and download the boarding passes. As this is obviously inherently less secure, I will maintain my original position that this is a poorly designed and inadequately tested app. However, the workaround does work so hopefully will be of assistance to others.Show lessPele Mannering
Developer Response
Hi there- whilst the ability to save a booking to myJet2 where you are not the lead passenger is not available at this time, you should be able to log out of myJet2 and enter individual booking details to be saved to the app. If this is not the case please do email us at app.support@jet2.com and we will be happy to advise.Great holiday
Just returned from 6 nights at Sandos el Greco in Portinatx Ibiza. Had a lovely time and rate the hotel highly. I have added a positive review on trip advisor re this.
Jet 2 were fine albeit we were significantly delayed due to an incident on the runway at Ibiza which is beyond Jet2s control in the afternoon of our return. Although we were given vouchers, these did not cover a sandwich and a drink. The other comment I have is that we landed at EMA at 1.00am in the morning, were taken to the furthest point away from passport control and then had to endure a further 25 minute wait for the aircraft steps to arrive. This when you have had a longer day than planned and just wish to get home.
It will not put me off booking with Jet2 in the future but hope that the comments may help your company improve if events of this nature happen in the future.Show lessRobrailman
Developer Response
Thank you for taking the time to leave your feedback. If you would like us to investigate any concerns further, please email customerservice@jet2holidays.com.Vibe hotel Benidorm Primavera loix
On arrival for a stag with 28 in our party to be welcomed with a very arrogant and abusive receptionist demanding 200€ per room deposit which had never been mentioned when we booked online that’s €1400 before we even got our keys to the room !! To be told we would get our money back on checkout so we stupidly went along with it and payed out the money. We checked out yesterday all the rooms left in a perfect condition no damage as we barley were in the rooms the full stay. To be told the money would go back in to our accounts today nothing has shown up!! After a quick phone call to the hotel again to be met with an extremely rude gentleman advising us that we wouldn’t be getting our money back as we had damaged something in one of the rooms so no one could have the money back out of our party. We asked for proof and what was damaged but he swore down the phone and hung up.
Very disappointed and won’t be using jet2 holidays in the future for any holidays moving forward from start to finish a disappointing experience for all!!Show lessRacey’s stag
Developer Response
Thank you for your feedback and we are sorry to hear about your experience in resort. We are unfortunately unable to assit with booking queries however if you would like any points raised investigated please email us at customerservice@jet2holidays.com and our friendly customer service team will be happy to help.Flight Delay notification
The most basic of functions that anyone would want an airline app is for delayed flight notification and this fails one hundred percentkingofnowhere17
Developer Response
Thanks for your feedback and suggestions - currently disruptions or delays are communicated via email and SMS but we'll pass these onto the relevant team for future app updates. If you have any app specific questions or queries please do let us know at app-support@jet2.com.Not as good as the PC
I was attracted by the additional £20 discount as clearly Jet2 wanted us to use their app. First attempt seemed to be going well then it stalled and most of the information that I had typed in vanished and I was thrown back to an earlier stage. Not a one off the same thing happened on the next attempt. That was enough for me so I gave up. Later I looked up the same holiday on the PC and it had dropped by £100. I decided to try again on a bigger touch screen and this time I got through to the payment stage. On payment attempt I got a spinning disc that went on for close on 10 minutes but at last it did confirm the booking. Can’t say I am impressed by the app. It is really just the same as the on line PC search and booking except on a small screen with fat fingers and no precise pointing device it is so much more difficult to use. Cant see why Jet2 want to promote it. They nearly lost my booking and I suspect that I am not the only one with that reaction.Show lessthombcat
Developer Response
"Thank you for providing your feedback. We're sorry to hear you had issues on the smaller screen sizes, our app is available both on tablet and on mobile, if you would like to use a larger resolution device. Unlike the website, the app allows customers to save, manage and countdown to their bookings. It can also be used to access important documents such as boarding passes without the need to print them off. We will pass your comments regarding the website payment delay to our web team and hope you have a lovely holiday.Doesn’t work
This app doesn’t work for me. Keeps saying I can’t access to manage my holiday
Don’t have rights accessThe J Girl
Developer Response
Hi there, there are a few types of bookings that unfortunately cannot be displayed on the app or mobile website. Don't worry its not an issue with your booking, it may just be that your specific booking is a group or has had an amendment on it which means it can only be viewed on our desktop website. Apologies for any inconvenience this may cause - if you'd like to drop us an email to app-support@jet2.com if you need any further assistance we'd be happy to help.
