Leave a Review LoungeKey
Confusing
It’s not clear how I can qualify to access the lounge at the airport. The airport attendant didn’t know. My Saudi Banque Franci bank wasn’t clear but they told me that after I reach a certain account balance I should be able to get in free. The App is confusing and not clear.RugPilot
Error every time trying to search
Whenever I try searching for a lounge I get the following error "Oops. Something went wrong. Please try again." I keep trying but nothing works. I'm connected to WiFi and this is so frustrating.Bhindiboy
Can’t open or use app
Downloaded the app at San Diego AP, could not open or use. When I got back from my trip, tried to delete, reload, adjust settings. Same thing. Keep saying error.DrTEP
Developer Response
We're sorry to hear about the trouble you're having with the app. Please contact our support team for assistance in resolving the issue so you can enjoy the app without any errors. Thank you for your patience! Regards, AllenComplicated
I’ve got Lounge key access via 2 separate credits cards but cannot by any means have them both in my app. I only have one and there isn’t a way apparently to add the other.. so now I find the “benefit” from my cards is kind of pointless. I do use them a lot and that was the reason to have both..JG Velasquez
Developer Response
We're sorry to hear about your experience! Please reach out to our support team for assistance on adding multiple Lounge Key access cards to your app. We want to ensure you can fully enjoy the benefits of your cards. Regards, ShanProblems registering
After entering credit card details it takes $1 from account and do refund but doesn’t progress to next screen after pressing the validate button.Kobus 0202
Developer Response
We apologize for the inconvenience you experienced with registration. Please contact our support team at https://airport.mastercard.com/en/contact-us for assistance with your credit card details so we can help you progress to the next screen successfully.Can’t register
When I register all my information & when I hit Validate, nothing happedAbdo Gesteniah
Developer Response
Hello, thank you for your message. I'm sorry to hear that you're having issues with registering your card. To get help, please get in touch with our support team at https://www.loungekey.com/en/contact-us or drop us an email at info@loungekey.com and a member of our team will assist you. Thank you, Shan.App doesn’t work
The app keeps asking to enter card details, when I enter it gives an unknown error message. I have to restart the app all the time but still it doesn’t work.tferdous
Developer Response
Please contact our service center at +44 (0) 208 865 0767.Good but ..
I like it
I only wish that the service would be activated outside smuggling in shops, restaurants and the rest of the hallsMohammedbs
Developer Response
Hi Mohammed, thanks for your feedback, we'll share your comments with our team. Regards, PearlWaste of time
Overall, this product is pointless. Loungekey, the card issuer, and the lounges all blame each other when something doesn’t work as promised, which is almost always. I’ve only been able to access a lounge once in about 10 visits to lounges that are part of the program. For an example of this responsibility-dodging, just take a look at the Loungekey FAQ. They say that if you have a complaint about an employee at a lounge, contact your card issuer 😂😂
Every time I open the app, it wants me to add “payment card” info (even though it already has my card saved) and wants to charge me something. There’s even a checkbox for approving payment. It gives a message that I need to verify the card before the payment is processed. When I click on “see payment details”, it just shows my card number. I’m not sure why the app wants to charge me, and what it could possibly be trying to charge me for, but that’s definitely not the trap I’m going to fall for. This whole thing is just broken.Show lessdofdo3
Developer Response
Please do contact our customer services team at +44 (0) 208 865 0767. LukeUpdate
I couldn’t update my card many times
And I deleted my account to make new one but still I can’t even continue the registration!!Broora
Developer Response
Hi there, it's best to reach out to the team at +1 469 334 4174 or send a message at https://loungekey.com/en/contact-us. Regards, Chloe
