Leave a Review LoungeKey
Registration not working
When I tried to register in an older version, I wasn't able to scroll down the 3D Secure form to enter my details as the scroll bar was locked by developers. In the latest version I can’t register because when I enter my card details, “an error occurs” and the app doesn’t give any details which error. In the desktop version there is no link to registration page. It all makes impossible your service to useShow lessmymdz01
Developer Response
Hello mymdz01, we are sorry to hear that you are having problems creating your account. Call us at +44 (0) 208 865 0767 or send an email to info@loungekey.com to help you with your inquiry. Regards, AmeliaNeeds more improvement
The app does not show a counter for how many free visits the person has, and how many remaining free visits.abo-osamah
Can’t reset my password
I did reset my password and app told my that sent e-mail to reset but I didn’t receive any mailsbedo hassan
I didn’t seemy card
Hi i should see my master card in the aplcationAbubadr1956
Failed verification
The apps asks me to verify my account. I do what I’m asked to do, but it never works. I contacted LoungeKey over the phone, but still not possible to solve the issue. They said they would call be back, but I have yet to year anything.Euronyc
Developer Response
Hi, we’re disappointed to hear this. Please send an email to appsupport@loungekey.com so that we can check this for you. NicCredit card required
This app requires you to create an account and provide a credit card number, even for a “free” account. Can’t even get past the first screen otherwise.Numegil
Developer Response
Hi, we’re sorry to hear you’re having problems signing up. Please call us on +44 208 8650764 or contact info@loungekey.com for support on how to do this. LeahCard
I cant add another card or cannot replace cardrashed1977
Developer Response
Hi, we’re sorry to hear this. Please send an email to appsupport@loungekey.com and we'll look into this for you. NicNot Usable
Each airport I’ve been to I have not been able to access a lounge.Sephrial
Wonderful Experience
My wife and I immensely enjoyed their service!excghhiibjvk
Developer Response
We're truly happy to hear that you and your wife enjoyed the service, thanks for the rating! AmyJust rubbish!
There are 2 lounges I should be able to access at Manchester airport - both are empty yet they tell me they are only accepting paying customers! Just terribleclairehatton
