LoungeKey User Reviews

LoungeKey
LoungeKey
Lounge Key Limited

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  • I am canceling my Santander card

    Now that the card is linked to lounge key I only have 10 visits per year. Priority pass is better. I will move to American Express or to Diners Club. So happy to be rid of Banco Santander
  • Functionality

    Tried to sign up many times and when it reaches the final step and click submit, it doesn’t go through.

    Developer Response

    Hi, we're sorry to hear this. Please call our team on +44 208 8650764 so a consultant can assist you. Blaine
  • Comfort to Breathe

    To escape the stressful and busy atmosphere of the airports,This offer not only facilitates us with a soothing and stress-free environment with comfort .
    Very well done .
    Irfan Mian
    Pakistan

    Developer Response

    Thanks Irfan! We're very glad to hear you find it to be a valuable service. Thanks for your rating. Kim
  • Can’t find lounges

    Something is wrong and can’t find any lounge any where

    Developer Response

    Sorry for this inconvenience. We have fixed the issue. Please re-login. Let our customer care team know at info@loungekey.com if you continue to face problems. Blaine
  • App won’t open

    Been trying to open the app in the past week and just can’t. Having to use the web version at CDG in Paris and LHW in London

    Developer Response

    That doesn't sound right! Can you give us more information at appsupport@loungekey.com so that we can investigate. Leah
  • Didn’t work

    After entering all the info - it just wouldn’t accept the user name and password.
  • Can’t add card to apple wallet

    When I try to add card on apple wallet app gives me an error - “Failed to retrieve pass data from server”

    - Device: iPhone X
    - iOS version: 13.3.1
    - LoungeKey App version: 4.11
  • Verify Now

    It’s not verified after many attempts.
    Kindly rectify
  • Can’t tell if my card will be charged or free

    I installed this app to be able to tell if my card has free access or not to the lounges. It is not addressing that to me?

    Developer Response

    Hi, I'm sorry to hear this. Please call us on +1 469 334 4174 or email us your your contact details to info@loungekey.com, for further assistance regarding your entitlement. Thanks, Leah
  • You should display member entitlements in the app

    That is all. :)

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