Leave a Review Indiana Members CU
Great service overall
I have been a member for over 20 plus years. I have had great customer service in my interactions with customers service representatives in person or phone. My needs have been met and in conversations you would have thought I known that person for some time. So to me they loved what they do and they are very knowledgeable about Indiana Members Credit Union.Show lessWilma’Lee Michigan
Developer Response
Thanks for taking the time to share your positive experience. We truly appreciate it!IMCU- easy app, love its connected to Zelle
5 stars
There is an issue when you upgrade your phones that needs to be addressed. I upgraded to 15 pro. Gave my Son the 13 pro.
The app will not recognized my phone and me using it if I am not on my home WiFi. This needs to be fixed. He still has my zim card inside his phone. My phone has none. Any ideas how to fix it?Show lessgeurtss
Developer Response
We are sorry to hear you are experiencing an issue with the app, please contact us at info@imcu.com or Member Services at (800)556-9268 and ask to speak with Weston.Needs to be brought into the 2020’s
This app is way too ambiguous if you want to do anything like paying on a credit card. Why is paying a Credit Card paying my loan, as opposed to CC. If the card is paid off then there is no loan. Also, when/where can I see the history of scheduled payments without making a payment on a Credit card? Corrected the Credt Card pay your loan issue, but still seems a VERY antiquated app. Also can’t shut off the “watch out for scammers” bubble that comes up every time I login.Show lessDoug wieg
Developer Response
We are sorry to hear about your experience. We will be sure to address your concern with our team so we can improve upon our mobile banking app.Improvement Required
There are many flaws with this app. There are what appears to be hard error when trying the deposit a check when they should be yellow or soft errors. The amount of the check should not dictate if it can be deposited. Also, there are times my deposits don’t show up for several minutes and I am left wondering if the deposit did go through. The number of checks I deposit shouldn’t be a problem but they don’t all show up at times to! The option bar at the bottom of the screen also will scroll up instead of being locked in one location. There are more opportunities to improve this app. This app just keeps getting worse.Show lesschuck-1959
Developer Response
Thank you for sharing suggestions for our IMCU mobile banking app. We will be sure to share your feedback.Pretty good app
This is a pretty good app, easy to do want you want and need. Would eventually would like to see the ability to a different account number and not be restricted to just one account and sub-account under one account number. I have my personal account with my sub-accounts, my SO has their personal account with sub-account,then we have our joint account with sub-accounts. It would be great to be able to switch between accounts to transfer monies from my personal to the joint via the app and not have to go to the physical bank to do it.Show lessscubawes
Developer Response
Thank you for sharing suggestions, we will be sure to share your feedback.Terrific!
This app is so much better than previous one. I can find transactions quickly by using the search option. I can transfer funds “member to member” with ease. I really like the ability to categorize and even customize my transactions with my own categories for tax purposes. I can’t forget “bill pay”. This function is terrific too. Thank you for making virtual banking easier!Show lessTommie R.
Developer Response
Thank you for the review! It's great to hear about your experience with the IMCU mobile banking app. Providing an excellent member experience is extremely important to us.Easy to use when there is access to it
Very easy to use just very frustrated that it is down all the time. Had to call once because I couldn’t open the app and the call center person said “Oh it usually goes down on Fridays”. No, it goes down on ALL DAYS and it’s very, very frustrating!
It’s gotten better and isn’t down as much as it used to be. The app is easy to use. Now the fact that I have to wait 5 BUSINESS days for a full deposit of a check. Ridiculous!Show lessPayson!
Developer Response
Thanks for taking the time to share your experience. We will be sure to share your feedback.Improvement Required
There are many flaws with this app. There are what appears to be hard error when trying the deposit a check when they should be yellow or soft errors. The amount of the check should not dictate if it can be deposited. Also, there are times my deposits don’t show up for several minutes and I am left wondering if the deposit did go through. The number of checks I deposit shouldn’t be a problem but they don’t all show up at times to! The option bar at the bottom of the screen also will scroll up instead of being locked in one location. There are more opportunities to improve this app. This app just keeps getting worse.Show lessDeveloper Response
Thank you for sharing suggestions for our IMCU mobile banking app. We will be sure to share your feedback.Some problems.
The app has some user friendly problems. The user can’t determine if the problem is in the software or some kind of internet connection problems. You should be able to transfer money or pay bills and get an immediate response but sometimes it takes 24 hours to post.Smartiebob
Developer Response
Thank you for sharing suggestions for our IMCU mobile banking app. We will be sure to share your feedback.Needs to be brought into the 2020’s
This app is way too ambiguous if you want to do anything like paying on a credit card. Why is paying a Credit Card paying my loan, as opposed to CC. If the card is paid off then there is no loan. Also, when/where can I see the history of scheduled payments without making a payment on a Credit card?
Corrected the Credt Card pay your loan issue, but still seems a VERY antiquated app. Also can’t shut off the “watch out for scammers” bubble that comes up every time I login.Show lessDeveloper Response
We are sorry to hear about your experience. We will be sure to address your concern with our team so we can improve upon our mobile banking app.
