Planet Smoothie User Reviews

Kahala Management, L.L.C.

Top reviews

Most RecentHighest RatedLowest Rated

App won’t continue with gift card payment

When I try to enter and pay with a gift card, it accepts the number that I input but then doesn’t take me to where I can use it to finalize the order. This makes getting the gift cards and using them on this app impossible. Please fix.

VicHines84

12 days ago

Response from developer

Hi there! We're sorry to hear about your experience & want to make things right. Please uninstall & re-install the app and ensure your operating system is up to date. This should resolve the issue but, if not, please reach out to us at customerservice@kahalamgmt.com with your account information and we'll be able to further assist you :)

App Crash

Forget about ordering ahead. App always crashes when you go to payment, and the app is hard to navigate anyways.

glamorization

7 months ago

Response from developer

Won’t let me sign up

This app is truly awful. Not sure how a popular brand can have a non functional app. Very frustrating.

TheresaRecchia

7 months ago

Response from developer

Hi there - we're sorry to hear about your experience & would like to look into this further. Please email us at customerservice@kahalamgmt.com & provide more info regarding which app version & model/phone type you're currently using along with screenshots or videos. With this info we can help identify what's causing the issues & make things right!

Pure junk

The app is literally the worst pile I’ve ever had the experience of using just delete it and don’t offer one planet smoothie or do better what a waste of time.

Nick the namesssss

7 months ago

Response from developer

Hi there! Thank you for taking the time to share your feedback with us! We're always looking for ways to improve the user experience. Your comments will be shared with our app developers for their consideration in future updates. Drop us a note at customerservice@kahalamgmt.com if we can ever be of any assistance ❤️️

Can’t join the rewards

Tried to creat an account with multiple emails and keeps saying there’s an error in the field but doesn’t tell you what the error is. It’s only a few things to enter.. ohh well I tried to give you business.. guess I’m going to Smoothie King instead.

kins6

8 months ago

Response from developer

Won’t create an account

I’ve tried to download and re-download the load the app multiple times, and each time it will not allow me to create an account. Keep saying there is an error.

Crickets135

8 months ago

Response from developer

Hi there - we're so sorry to hear about your experience & want to make things right! Can you please send us a note to customerservice@kahalamgmt.com & provide a screenshot of the error you're receiving? We'd love the opportunity to look into this for you and make things right! Sincerely, The Planet Smoothie Team

Nothing works

Can’t create an account, and it won’t tell me what’s wrong. Smoothie King has a 5-star app; maybe these guys should see if they can get some tech support from their competitor.

Meat Sheath

8 months ago

Response from developer

Crashes constantly

Every time I click order or locations it crashes. Am literally going to a much farther away smoothie place because this app is so bad and I can’t order ahead.

Leda12

8 months ago

Response from developer

This app is horrendous

I’ve never written an app review in my 10+ years of having an iPhone but this app was so bad I had to come on here just to let the public know.
Nothing works across the board with this app. From account creation, to login, to order, to order confirmation, nothing works properly. Absolutely brutal.

Scoobygriff