Poorly designed, bug-ridden and useless
Seemed like a good idea in the absence of Uber in Aberdeen…but it’s a poorly designed app of little use.
No reg number of car, no real-time location of your ride. You have to enter credit card when adding app but still need to pay after the ride. Tried to pre-book car only to get the ‘too busy’ message before app pretty much died. Ended up calling a cab.
No reg number of car, no real-time location of your ride. You have to enter credit card when adding app but still need to pay after the ride. Tried to pre-book car only to get the ‘too busy’ message before app pretty much died. Ended up calling a cab.
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Does not work
American phone number claims it’s not valid.
Don’t use
Absolute crap. Used to book taxi in advance to get to station and job not assigned. After waiting a while to check my job was booked, tried to cancel multiple times but it wouldn’t allow it. Avoid this app. Phoned rainbow city taxis instead and got a booking with text confirmation in seconds with a very polite person on the phone. Don’t use this app!
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Terrible service, deleted the app
I had booked a taxi to take us to a wedding on the app which turned up on time and everything was fine. We then booked a taxi for the way home. When it came to the time we were going home the app had cancelled the taxi. We phoned to ask why and we were told we must have cancelled it and that they have no control of the app. The woman was very rude on the phone and said they had no drivers and when I asked what to do as we were now stranded at a hotel in middle of nowhere she said try someone else and hung up!!
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Don’t Download
App is useless booked a taxi to pick me up after a night out booked it in plenty of time (12 hrs before hand) to pick us up. Finally arrived at the meet up point with 20 minutes before pick up time after my boyfriend helped me get there after getting my drink spiked, taxi didn’t show up boyfriend phoned them to ask where it was and explained i might of been spiked so will need to get home, rude guy on the phone said they don’t let anyone book for early hour deliveries and hung up, when I have used this app once before and had no issues, they are utterly useless and never recommending this company to anyone.
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Cancelled twice, first time with no explanation
“A driver will be assigned shortly” then the booking is just cancelled with an aggressive text sent to your phone from a random cell phone number: SORRY NOT AVAILABLE
Just don’t waste your time with this app, just either call Rainbow or cross your fingers we’ll see real competition in the taxi market with technological innovation.
Just don’t waste your time with this app, just either call Rainbow or cross your fingers we’ll see real competition in the taxi market with technological innovation.
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Unusable
American number results in a validation error
Map
Tried booking a taxi to get to work tonight and the map keeps putting me somewhere in England for my pick up and not in Aberdeen.
App does not work
Poor app and shoddy service on the phone Had to call back in as they had not set up properly so effectively had to rebook Poor service
Rude taxi driver and horrible service
Placed an order for a car for 4 people and did not get a confirmation. Called up the company and lady speaking on the phone was horribly rude. She implied that it had only been 8 minutes since we made our booking and that our driver will be with us in 10. 15 minutes passed by and no confirmation or car yet. At this point, we were already late for work and so we called again. Same lady picked up, same horrible service. After putting down the phone, I received a notification that the taxi has just been dispatched.. it had been 20 minutes at this point. Worst part was the taxi driver. He was the rudest person I’ve ever met. He told us off for not booking for four people when we clearly did so on the app.. he asked us if we had to social distance at our work place, to which we answered yes. He then proceeded to ask us if we are to social distance then why shouldn’t he be allowed to? He insulted us in many ways, talked down to us in a derogatory manner and did not even give us a chance to explain. In the end, we were 10 minutes late to work.
All I have to say is, Aberdeen taxi, if you’re not even going to go through the info your customers submit on the app, then don’t bother having an app at all. Also, keep your drivers attitude in check. We didn’t pay to be treated this way.
All I have to say is, Aberdeen taxi, if you’re not even going to go through the info your customers submit on the app, then don’t bother having an app at all. Also, keep your drivers attitude in check. We didn’t pay to be treated this way.
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