every other app allows you to shop online….
this world isn’t run by geriatric idiots and boomers anymore. the world is now connected via the internet and somehow we’re still stuck 10 years with zero online shopping for this company. like be so fr. literally every other restaurant or store or business will have PRODUCTS and ITEMS with PRICES on their app. i understand it’s not the developers’ fault as they can only put out what they’re allowed to but even from a business standpoint this makes zero sense. so yeah, i’m kind of faced with no choice but to give this one star… zero if i could, because i literally got nothing out of this.
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Response from developer
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Our app as well as our website for HomeGoods do not offer online shopping. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-888-0776, select 1 for instore customer service. We look forward to hearing from you. Thank you
Don't waste your time downloading this app
There is no point in putting this app on your phone because it's completely useless. The website has far greater utility. You can't browse or shop with the app, you can't see what's in stock anywhere, you don't get any sort of barcode that can be scanned for rewards, you don't get any coupons or notifications. There is nothing on the app but a page that lets you look up store locations and a link to let you pay your credit card bill. Nothing but links.
A bad app is worse than no app at all because it hurts consumer confidence in your brand. Do you think all the customers who deleted this app for being garbage will come back once (or IF) you replace it with something decent? You've lost many of them for good.
A bad app is worse than no app at all because it hurts consumer confidence in your brand. Do you think all the customers who deleted this app for being garbage will come back once (or IF) you replace it with something decent? You've lost many of them for good.
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Response from developer
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Our app as well as our website for HomeGoods do not offer online shopping. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-888-0776, select 1 for instore customer service. We look forward to hearing from you. Thank you!
STUCK
The app hasn’t been loading any new data as in new items posted on THE GOODS or with my rewards in months
I’ve reached out to numerous entities to no avail
I use to enjoy this app so much I could look to see what new items were posted in whichever stores, call them stores they’d put it on hold and I’d go pay for them and take them home That’s not the case any longer unfortunately Now I have to spend gas and time to go to the stores in my surrounding area to see what’s new . It’s too much
If anyone knows how I can get this resolved I’d appreciate any feedback Homegoods has not been able to help resolve it So I’ll give them 1 star
I’ve reached out to numerous entities to no avail
I use to enjoy this app so much I could look to see what new items were posted in whichever stores, call them stores they’d put it on hold and I’d go pay for them and take them home That’s not the case any longer unfortunately Now I have to spend gas and time to go to the stores in my surrounding area to see what’s new . It’s too much
If anyone knows how I can get this resolved I’d appreciate any feedback Homegoods has not been able to help resolve it So I’ll give them 1 star
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Customer Service
I frequent the Homegoods store on Mt. Vernon Rd in Dunwoody, Ga.
I would definitely like to commend the management staff. The store has taken a 360 degree turn. It was well organized, shopping friendly, service is great and Ray, Amber and Avi are outstanding. I always enjoy my shopping experience when I’m in this store.
Karen Hayes
I would definitely like to commend the management staff. The store has taken a 360 degree turn. It was well organized, shopping friendly, service is great and Ray, Amber and Avi are outstanding. I always enjoy my shopping experience when I’m in this store.
Karen Hayes
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Utterly pointless and useless.
So there’s really two parts to the app: stores and online. My store is showing: nothing. Online seems to not have much to offer. Hence there’s no ping to this app. Plus I read that the “store” component is dependent upon retail employees posting items. Of course there’s nothing posted. It’s silly to expect retail employees to post anything. Also because the stock is so random and inconsistent in the stores, I don’t see how they’d keep up or if an item displayed would even be available for long. The stores I love. This app is useless, I mean it works and looks good. But they’ve not integrated their supply, tracking and sales data into this. That data exists but they’re not using it here here effectively. Guys integrate your stocking and point of sales systems or give up on having an app.
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The shop option went away
I used to like this app, because you could browse items from your home store, IN ADDITION TO, being able to shop in the app itself (although it really took you to the website). Now all you can do is browse? What happened to the shop button? Usually apps add to the shopping experience and make it easier for the consumer. I thought there was more to this app, but after the latest update…there’s less. This app was never great, but now it’s just about useless. I will be deleting it from my phone, so disappointing!
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Can’t set stores
I have my homestore set on the app. I was visiting a couple of cities and looked at the goods at those stores, and the app added them to my “My Stores” tab. I have tried countless times to remove them, through the “My Stores” tab, my account settings page, each store’s individual page, and nothing works. The one time I actually got a response from Support, they assured me that it would be fixed in an update, but that was months ago. The update came with no fix. I’m tired of seeing something I like only to notice it’s in a store three hours away.
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Response from developer
Hello! We are sorry to hear about your experience and appreciate you bringing it to our attention. Please feel free to reach out to the customer service team via email: customerservice@tjx.com or via phone during business hours (9am – 6pm EST): 1-800-888-0776, select 1 for instore customer service. We look forward to hearing from you. Thank you!
Unable to shop on app
I didn’t realize that you couldn’t shop on the app when I downloaded it. I really don’t care to look at the items that may or may not be in the store when I go. I downloaded an app to shop…why else would I need one? Sure rewards tracking is great, but the app is missing a major function that most people want. Not to mention I can’t search by keyword…annoying!
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Great Service at the Happy Valley Rd. Store
I recently purchased a Martha Stewart outdoor furniture set. The table and chairs ended up being too large to fit into my car and required the table to be broken down. Without hesitation, Virginia went above and beyond to help me fit the chairs into my car and later the table when I returned. Without Virginia and Tim’s help I wouldn’t have been able to do it! Thanks for the incredible customer service. I’ll be back!
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Can’t change stores
I live in an area that has a few of these stores near where I live or work. The first thing I had to do was select a store. There is an option to select all, so I did. It wouldn’t allow me to go beyond that page. I tried closing and reopening the app, but it did no good. Then I opted for choosing one store. Work fine, then I wanted to see if there were other items at different locations. It wouldn’t show me any others even after I unclicked my preferred location. Very frustrating.
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