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Frustrating
The Just Energy app, is the most irritating app there is to try to use. Most times it does not work. I also dispose having to type my address and everything in, every time I make a payment. I understand typing my card information in, but some of these fields could be saved in my account.Thorn.in.my.side
App Has Terrible Issues
This app needs serious work on it as well as the website and I don’t even know why I have it on my phone because I can’t even login half the time. Not worth downloading to view anything. It’s best to attempt to website. When it’s not acting glitchy and questionable.Drea Summers
App is Horrible/Service issues
No stars. I have been trying to get an issue resolved with JE and was told ONCOR will have to investigate. I spoke with a representative from ONCOR and was told JE is buying time. Nothing I was told was true. An error with the billing and service address and I started calling in March 21, 2024 as of today still not resolved. Was told it will take 30 to 45 days 😳😳. Didn’t sound right. Wasn’t right and no one has called me to get it resolved. Automatic system is utter trash. I’m not happy with none of this. 😡🤔😕😡Show lessSisWoods