Bad experience. Be aware
I’ve been a customer since 2019
Lately, the service stopped working. And I needed help but the support was far worse than I expected. I contacted them foe two weeks and every email they assign me to a new person and no one NO ONE helped me. They refused to escalate the case to the technical support because I needed to screenshot + record a lot of things. I provided everything they asked me. Still, no help. They act like robots! I’m paying for no service technically. I’ll be deleting the app and cancel the subscription and I’ll never come back. I regret ever month I was subscribed with them. Pay the same amount for better services. This app is not worth the money, unless they fix the app from A to Z.
Lately, the service stopped working. And I needed help but the support was far worse than I expected. I contacted them foe two weeks and every email they assign me to a new person and no one NO ONE helped me. They refused to escalate the case to the technical support because I needed to screenshot + record a lot of things. I provided everything they asked me. Still, no help. They act like robots! I’m paying for no service technically. I’ll be deleting the app and cancel the subscription and I’ll never come back. I regret ever month I was subscribed with them. Pay the same amount for better services. This app is not worth the money, unless they fix the app from A to Z.
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Response from developer
Dear Aziz, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Good Shows, Unreliable App
I am signed out of the service at least once a week and cannot sign in except through the website on a computer. The device does not continue your episodes from where you left off, especially if more than on user is watching on another device. Also, the controls to play next episode or ff/rew are only half displayed at the bottom of the screen. :(
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Awful
It’s just such an unreliable app, whether on tablet or phone or TV. On tablet and phone it freezes constantly, you need to toggle forwards and back to get episodes to start. They’ll have subtitles for a show and then suddenly you’ll reach episodes with no subtitle options (this is with a Shahid VIP subscription, not the free version). If you favorite a show it will save the wrong one to your favorites folder. Just a nightmare overall.
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Response from developer
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Does not work well
Not sure if it’s an issue w the app in US but I subscribed through my Apple ID and paid for subscription but it only let me watch 1st episodes and then told me I have to join VIP subscription watch. I emailed support it took many times to get to a person to email me back. With not much progress so I canceled my subscription and deleted the app. I lost my money for my first month. I really hope they do fix this so they don’t lose any customers
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Can’t use Apply HDMI connector
Why can’t I use the Apple HDMI connector to watch the shows?? I paid VIP membership to watch both shows and live via the connector and it’s not working!
Response from developer
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Be Aware!!! Not worth a single star.
This is by far the worst App out there. No site security whatsoever. Do not leave your credit cards or personal info stored on this site if you have to sign up for their services. Otherwise your risk major fraudulent charges on your account. The app is easily hacked on top of the worst customer service possible. I don’t understand how this is allowed to do business in the US or listed on the apple store. This obviously does not meet the least accepted business standards. Check your devices management and you’ll notice people connecting to your account even after changing passwords over and over again. And again the customer service is absolutely the worst - I won’t even call it customer service. It’s a shame the way a company of the size of MBC is running their business.
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Response from developer
Dear customer, thanks for sharing your feedback and we’re really sorry you’re experiencing this problem. Please reach us anytime at care@shahid.net We would like to hear from you again after solving your issue.
Chrome syncing
My iPhone used to be able to sync the videos onto my tv but since the update of the app this no longer works. Is there a bug ?
Other then that, I love your app
Other then that, I love your app
Beyond the worse
As my reviews got always deleted for some reason, I have just updated the App again, and AGAIN Shahid has removed (Login with partner account) few months ago the only way for US customers to subscribe was through partner in US (in my case it’s Sling). Shahid team started to introduce App Store subscription and since then all plethora of problems started as if they are pushing away from partners accounts but in informal way, with this latest release the option to use the partner account isn’t even in the app. They did that multiple times before and the. They fix it few days later. It’s simply insane.
And with regards to their technical support in a simple word USELESS.
And with regards to their technical support in a simple word USELESS.
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Response from developer
Dear customer, we are sorry about the issue that you are facing. Please provide us with below details on customersupport@shahid.net in order to assist you better: - Login email. - Screenshot of the error. - Device type.
Customer care isn’t of any help!
I keep getting a message they says, sorry, you have reached the maximum number of concurrent views. To watch, please cancel one of these views. I’m the only one watching and there are no other devices logged in! It says that for all my devices after a certain time at night. It is ridiculous because I paid for a yearly subscription and customer care respond just to repeat the same nonsense over and over. I really do love the app, but it needs a better customer support team. I will be cancelling my subscription.
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Need allot of work
I like the movies at this app and the episodes and everything you can watch in it, BUT other things like CUSTOMER SERVICE that they provide is Horrible, the help service on whatsapp is disaster they never reply to you at all and if they do it will take them not less than 1 day, second if you are watching something and you put it on hold and then resume, it will take forever to load, so you have to log out then log in, third I want to update my credit card information because I change my old one, the application wouldn’t accept the new one don’t know why, I have sent many messages to the help center and yet no one ever answered me till now !!
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