Glitchy-mobile deposit broken
It’s always been a bit glitchy but functional. Recently when you use mobile deposit on an iPhone it will log you out as soon as you take a picture of the front of the check. Very annoying.
Useless
I don’t live near one of these credit unions anymore which wasn’t a problem until this new app doesn’t let me mobile deposit checks anymore. I only kept this account for the convenience but now it’s just a hassle. Guess I better start looking for a new bank...
Mobile deposit doesn’t work
I’ve tried with 2 different checks and no luck.
For one, it tells me the amount is incorrect and won’t let me submit it. What am I supposed to do with the check? I can’t help the handwriting isn’t readable by the app. Let me force submit it or something.
I’m otherwise happy with the app but since I live out of state now, without this feature, I have few options to deposit.
For one, it tells me the amount is incorrect and won’t let me submit it. What am I supposed to do with the check? I can’t help the handwriting isn’t readable by the app. Let me force submit it or something.
I’m otherwise happy with the app but since I live out of state now, without this feature, I have few options to deposit.
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User UNfriendly
This app change has made it so difficult to make a credit card payment from an external bank that I just transferred my balance to another card. Not worth getting late charges and late pay dings on my credit report because of all the hoops you have to go through due to this crummy app.
I never write reviews
But I had to with this app. The older version was so much better just needed an update on how it looks. It doesn’t give an accurate look at what’s in my bank account. I’ll have charges appear 5 days after but won’t come out of my account till 7. I’m having to balance my account on my own when the prior app showed me the available balance immediately. Please fix this because I love the bank but this app is a poor way for me to track my charges.
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Face ID
For whatever reason, the Face ID for X phones has been removed...
Not ready for distribution
USF should consider reverting to the old app until the new one is tested. Problems include. 1 mobile deposit account options include accounts not supported by the app. Eg. only deposits to ck acts are permitted but savings and MM acts are included as deposit options. 2. There is no mention of a $5000 deposit limit even though there is a note that daily maximum deposits cannot exceed $100,000. 3. The error messages are useless stating only that the deposit was not successful. There really should be more specific error messages. Instead of time savings, I spent over an hour talking to associates, the concierge, an finally a VP who was able to convince the erstwhile IT department that my plight was indeed worth considering. It was only because of his executive intervention that the rouge IT department allowed my mobile deposit.
Many thanks to a caring VP for his help in using the USF mobile app.
Many thanks to a caring VP for his help in using the USF mobile app.
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Good App With Rough Edges
I’m a long-time account holder and app user. I liked the older version and felt it did need a sleeker look. I like the newer version but it does have its issues. I’m whelmed but not overwhelmed with the new design.
Pros:
- The UI is sleek and simple
- The navigation is nice. I like being able to swipe between accounts
- the option to Transfer, Mobile Deposit, or Pay Now under each account balance is nice to have and makes it quick and easy to pay the credit card or transfer money to my kids account
Cons:
- It’s slow, I mean what sever did you guys switch too? Good grief
- I get an annoying notification that I was auto logged out EVEN when I swipe to close the app. What’s up with that? Is the app still running even after I swipe to close through the app switcher?
- The TouchID login doesn’t always work. I’ve experienced times where it just hangs.
- You have to log into the desktop version to add and make available someone you want to transfer money to. I use this the transfer function to send money to my kids account. In the older version I just needed their name and account.
I see that USF FCU is trying to give its members similar tech features the big banks do and I’m happy for it. This app can be greater with some simple updates.
Pros:
- The UI is sleek and simple
- The navigation is nice. I like being able to swipe between accounts
- the option to Transfer, Mobile Deposit, or Pay Now under each account balance is nice to have and makes it quick and easy to pay the credit card or transfer money to my kids account
Cons:
- It’s slow, I mean what sever did you guys switch too? Good grief
- I get an annoying notification that I was auto logged out EVEN when I swipe to close the app. What’s up with that? Is the app still running even after I swipe to close through the app switcher?
- The TouchID login doesn’t always work. I’ve experienced times where it just hangs.
- You have to log into the desktop version to add and make available someone you want to transfer money to. I use this the transfer function to send money to my kids account. In the older version I just needed their name and account.
I see that USF FCU is trying to give its members similar tech features the big banks do and I’m happy for it. This app can be greater with some simple updates.
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Awful app
It’s ridiculous to even try to log on. I waste more time logging onto this app then booting up my computer. So many snags in this app, never again.
Please Fix
With the update, the "Available Balance" (the balance that actually matters) is in small font and the "Balance" (the one that doesn't include pending transactions) is in big font and prominently displayed. I can't stand this because I want to know how much I have available and I find this very misleading. In the old version, the Available Balance was the prominent number.
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