Leave a Review InBody
All past data lost
With the latest update I went to login and it asked to create a password. It seems to have created a whole new account so now all of my past results are gone. Very disappointed. Cannot believe the servers don’t recognize my phone number to sync up my data.Tanamom24
Developer Response
Hello Tanamom24, Sorry for the inconvenience. Please check if you entered the initial phone number that you used for the registration. Please make sure not to add or miss '0'(zero) in front of the phone number. If the issue still remains, please send us your account details (Country, Name, Phone number and Email address) to hqcs_os@inbody.com. Thank you.Unreliable and Unresponsive. Don’t waste your money.
I’ve been using the InBody app for months to track my body composition, but recently, I was suddenly logged out without any reason. When I tried to log back in, the app kept saying my password was wrong. I attempted to reset my password multiple times, but the app wouldn’t allow it.
I reached out to their support team through multiple help emails, but I received no response at all. This lack of customer support is incredibly frustrating, especially since the InBody scan relies entirely on the app to function. Without access to the app, the InBody device is essentially useless.
Overall, this app has been a huge disappointment. If you’re considering investing in InBody, I would advise against it. Don’t waste your money on a product with such poor app support and unreliable functionality.Show lessnick2349186
Developer Response
Hello, nick2349186. We are sorry for the inconvenience. Could you send your account details to hqcs_os@inbody.com? We will check the issue and get back to you. Please make sure to email us using the email address you registered on the application and include your phone number, email address and country information in the email. Thank you.Confirm Password
Have used this a lot but recently can’t get into the app as says I need to re-confirm password. I enter the password and it doesn’t work with no way to reset it. App now useless and no way to access all previous test results.4creameggs
Developer Response
Hello 4creameggs, Sorry for the inconvenience. You can use the 'Find Password' function to reset your password. If you cannot receive the verification email, please make sure to check your spam mail box. If you need further support, please contact us at hqcs_os@inbody.com. Our team will check the issue and get back to you.Wow
Edit - updated rating. Developer responded with a fix (OS update) and it works like a dream!
I’ve used lots of bad apps and UIs. I generally suffer through them, because I can’t make them better. But this was awful. I couldn’t even enter my password as a new user. If you want me to confirm the thing, perhaps grant a functional text box in which to enter it.Show lessSaws da Moor
Developer Response
Hello Saws da Moor, We are sorry for the inconvenience. Please upgrade your mobile OS and reinstall the application. If the same error remains, please contact us at hqcs_os@inbody.com and send us your phone number, mobile model and mobile OS version. We will check the issue and het back to you. Thank you.App is made so poorly that it’s impossible to sign in
If I try to verify my email, I get an verification email that that has me click something to verify. After telling me that verification was a success and I should go back to app to continue, I go to the app to be told to repeat the verification. I’ve done this many times; I’ve tried deleting the app and redownloading; I’ve tried turning my phone on and off et cetera.
Eventually I realized the app was made so poorly that it would never be possible for me to sign in. I’m not surprised it’s rated 2.33 on the App Store; even people somehow able to sign in clearly were faced with a completely disfunctional mess of an app.Show lessCaleb Dickinson
Developer Response
Hello, Caleb Dickinson. Sorry for the inconvenience. Have you upgarded your OS version on your mobile? Please share your account details to hqcs_os@inbody.com. (Mobile OS version, Mobile Model, Phone number and Email address) We will check the issue and get back to you.Great functionality but issue in recent release
Unable to login since recent update
Otherwise, when it’s working it’s greatKirstyMc19
Developer Response
Hello, KirstyMc19. Sorry for the inconvenience. Please email us more details to hqcs_os@inbody.com using the email address registered to your InBody account. We will check the issue and get back to you.Can’t get past registering
I note someone else commented with same issue, have to verify email and then goes around in a loop and don’t get past that screenSeaside_sophie
Developer Response
Hello, Seaside_sophie. Sorry for the inconvenience. Please share your account information to hqcs@inbody.com. (Email address, Phone number, Country and Name) We will check your account status and get back to you via email. Thank you.Password Reset Bug
There is a bug that made me waste time when trying to login. When you reset your password and you’re done entering the password a second time, make sure to not click “Done” on the keyboard, instead tap anywhere on the screen to make the keyboard disappear, in order to click the “Confirm” button. Otherwise, an error “Passwords do not match” will prevent you from resetting your password, even though they do match.Show lesschristopher_p
Developer Response
Hello chirstopher_p, we are sorry for the inconvenience. Please reinstall the application and update your mobile OS version before you use the application. If the issue remains the same, please send your account details to hqcs@inbody.com.Crashes
The app crashes every time I manually input my data. It is unusable.EmilyJ.24
Developer Response
Hello EmilyJ.24, you can try uninstalling the app and reinstalling it to see if that resolves your issue. However, if you still run into any issues our team will be more than happy to help you get setup and we can be reached at hqcs@inbody.com.H30 시리즈는 등록도 안되나요
H30NWi 모델을 샀는데 앱 기기등록 목록에 H20시리즈만 있고 30시리즈는 아예 없어요. 체중계 등록이 아예 안됩니다. 되게 해주세요키이이새
