Leave a Review Citi Mobile UK
Jerks are discontinuing service
After over a decade of being a trouble free expat user of Citi in both my UK domicile and my US home country, Citi decided to only serve the plutocracy.
Why is their app asking me for a review when they’ve already announced that they don’t want my custom?91 cheese flavours
No way to credit checks with online banking
This bank has become increasingly difficult s for clients. There is no way to upload checks to credit either UK or US dollar accounts.
There are no checks anymore- difficult unt to pay some bills or give funds in birthday cards.
It is the ONLY account which lacks essential feature of online credits for accounts.Show lessYAP54321
Very poor compared to Citibank US and other UK Banks
No way to find account details, pay in or find the details of an account.ajrs1244
Very poor compared to Citibank US and other UK Banks
No way to find account details, pay in or find the details of an account.Could be hugely better
—Very basic app and not user tested - imdimple functions like finding beneficiary account details when sending money are hidden?? —-Why is the font so fine on a brilliant white background / everyone does Not have 20:20 vision you need thicker fonts on a subdued background —The wealth tab is empty as is the get more tab / latter is just a plug for fx services —Why is the log out button hidden behind the arrow? —Needs more information clearly displayed — Help tab is quite rudimentary and should also have a Q &A section rather than just a few set general questions —- Should have mutiple log in - for example I have Citi account in both jersey and London — Should be able to link accounts jersey / London — get this app user tested by third parties to improve navigation and functionality — app looks like it is designed by a bunch of kids with limited experience — look at web browser based website access and replicate functionality - this is not a fashion website it is for essential banking services and needs more functionality, information, do not try to be trendy and minimalist - is — a very poor app in its current format and presentation — please fix and revamp keeping the customer in mindShow lessAknyclon
Developer Response
Thank you for rating Citi Mobile® UK App. We are sorry to learn that you are not satisfied with our mobile experience. Please share the screenshot of the issue and your registered mobile number details to ukcitimobile@citi.com for us to look into this further. Please mention AP-0235 in the subject line of your email.Sunny
Best app evershahsunilg
Developer Response
Thank you for rating Citi Mobile® UK App and sharing your feedback. We are glad to read that you are happy with our mobile experience. Keep an eye out for future enhancements.Excellent
Very easy to use and reliable. I can do all my banking operation using the app without calling the customer service.Spartie5
Developer Response
Thank you for rating Citi Mobile® UK App. We are glad to read that you are happy with our mobile experience. Keep an eye out for future enhancements.Sub par
Multiple issues with the app from the way it does two factor authentication using the Citi token to its inability to update your account record immediately after sending a payment. Making me consider whether to switch banks.mmd789
Developer Response
Thank you for rating Citi Mobile® UK App. We are sorry to learn that you are not satisfied with our mobile experience. Please send the screenshot of the issue and the registered mobile number to ukcitimobile@citi.com for us to look into this further. Please mention AP-0164 in the subject line of your emailExtremely Limited
Citibank instructs customers to use the app instead of their website, but there are very few functions available. Unless you want to check your balance or make a one-time payment/transfer, it is useless.MikeF999
Offline too often
I live in a different time zone from the UK. I frequently find features are unavailable and recently I had to change my password which was programmed in for facial recognition.Trailing_Spouse
Developer Response
Thank you for rating Citi Mobile® UK App. We are sorry to learn that you are not satisfied with our mobile experience. Please send the screenshot of the issue and the registered mobile number to ukcitimobile@citi.com for us to look into this further or you may also contact to CitiPhone.
