Traveloka User Reviews

Trinusa Travelindo, PT

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Can’t turn off push notification

I keep on getting push notifications I don’t want even though I turned it off already. It’s so annoying. They refuse to respect customer preference and push endless marketing.

Tha2606

25 days ago

Response from developer

Hi, Tha2606. We apologize for the inconvenience. To disable newsletters and promo info from Traveloka, you can go to the "My Account" menu then select the "Settings" menu. After that, click "Push Notification" and please disable the unwanted option to unsubscribe on that page. Should you have any suggestions or questions, please don't hesitate to get in touch with us via email cs@traveloka.com or Traveloka App message center so that we can assist you further. Thank you. -DN

SCAM APP

Be careful before using this app. The customer service is useless. Applied for refund but rejected 5 times. And I still have 1 week before flight. It’s a SCAM APP. Might as well don’t use it. A waste of time and money.

Vollstaendig

2 months ago

Response from developer

Hi Vollstaendig, we apologize for the inconvenience. We could not find a case that matches your description in our system. To help us understand the issue you are experiencing, please contact us via email at cs@traveloka.com. Our team is ready to assist you and find the best solution. Thank you for your patience. -BM

Not trustworthy

We use traveloka to book our hotel a year in advance through shopback app to get some cashback, it was tracked on the shopback app and we did stay at the hotel a year later and then taveloka rejected the cashback that we supposedly get, will never use this again and would rather booking from another platform

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nat_79us

3 months ago

Response from developer

Hi nat_79us, we do apologize for your issue. After checking, we couldn't find any related report for this issue. Kindly contact us through https://www.traveloka.com/en-en/contactus so we can solve your issue quickly. We will try our best to give proper solution to increase your satisfaction and rating towards our service. Thank you. -AR

Don’t use

customer service won’t step in to protect customers if hotel misrepresents condition of property App is unstable and buggy. Customer service is useless. Customer service required me to submit “proof” the hotel I booked is a disaster. Proof couldn’t be sent because app is broken and won’t allow picture uploads. Proof sent via email didn’t help because customer service won’t step in to protect customers if hotel misrepresents condition of property. Frustrating waste of time.

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Scavanger Crumbs

3 months ago

Response from developer

Hi Scavanger Crumbs, we're sorry to hear that you're not satisfied with our service. We were unable to locate a matching case in our system, but we'd like to help you resolve it promptly. Please contact us through email cs@traveloka.com so that we can investigate further. Thank you for your understanding. -ZF

Bad

The service was terrible; I successfully booked and paid, but did not receive an electronic invoice. I couldn’t reach customer service, and they did not respond to my messages or emails.

Annavvnn

3 months ago

Response from developer

Hi Annavvnn, we're sorry for the difficulty in contacting our customer service. Unfortunately, we were unable to find any related case matching your description in our system. Please reach us through Message Center / Email so that we can investigate further. Our team is fully committed to assisting you. Thank you for your understanding. -EF

Don’t use

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Scavanger Crumbs

3 months ago

Response from developer

Good app

I’ve booked two trains in Java and it’s an easy app to use and works very well. Recommended.

Cjc333777

4 months ago

Response from developer

Hi Cjc333777, we're thrilled to hear that you're enjoying our app. Your support is incredibly important to us, and we're grateful that you've taken the time to share your positive experience. Should you have any suggestions or questions, please don't hesitate to get in touch. Thank you for being a valued member of our community! -DA

Very bad experience

The app is not working probably. It takes longer time to download but when it comes to payment, it is not synced then my payment was canceled eventhough i successfully made the payment. The worst is contacting the company. I went all my ways and took a lot of efforts using every chance to contact them but only heard from them after 3 days to tell me that they received the payment but cannot generate a booking for me and request me to rebook and pay the difference. I felt like it was my fault and t had to take responsibility. Cannot believe a well-known company can comes up to that solution for me after i takes a great effort to reach out to them.

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Unpleasant supprise

4 months ago

Response from developer

Hi supprise, we are sorry for the payment issue you encountered. Unfortunately we could not find any similar report within the system that match description above. In order for us to be able to provide you with an assistance, kindly contact us through live chat on app or send an email to cs@traveloka.com to ensure it is fully addressed. We are looking forward to assist you further. -WW

Look like a trap

Do not use this app if you do not use Vietnam's bank card to pay. When you pay for them by Vietnamese dong, they used the low exchange rate (your country currency, not use) to charges you, when you cancel (FREE cancellation), they refund back for you with very high exchange rate (persure it is higher than bank exchange rate for your country currencies; maybe they use USD exchange rate). It is so so good business, they do anything, got the different more than 6% per cancellation.
I just wonder What is FREE cancellation? What is exchange rate, which bank they base on... They do not answer you when you have this questions. Just something happened, you loose more than 6% for FREE Cancellation.
Remember, Never and Ever used this app if you do not have Vietnam bank card.

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Cindy Luong

7 months ago

Response from developer

Hi Cindy, we're sorry to hear that there's an issue with your booking, especially in refund. We can inform you that ticket prices fluctuate due to several factors, one of which is currency fluctuations. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us through message on the Traveloka app or email us at cs@traveloka.com. Our team is ready to assist you further. Thank you. -HY

Steal your money

Don't use this page to book for travel experiences. They won't refund you when the experience is cancelled for whatever reason. Customer support will try to stall you as long as they can and stop the support conversation as they wish.

Khang.Vu

8 months ago

Response from developer

Hi Khang.Vu, we're sorry to hear that you're not satisfied with our service. We were unable to locate a matching case in our system, but we'd like to help you resolve it promptly. Please contact us through email cs@traveloka.com so that we can investigate further. Thank you for your understanding. -DA