Leave a Review Traveloka
Rubbish service
Booked three train tickets from Bekasi to Cirebon with a 100% refund guarantee. After having some paperwork problems here in Australia, we decided to postpone the trip and try to refund the tickets.
Funnily enough, to refund a train ticket, you have to physically go to an INDONESIAN train station and this wasn’t mentioned earlier. So they accept a purchase from overseas, they accept an overseas passport as a passenger's identification, but they somehow don’t wanna process a refund from overseas. What a scam.
Oh one last thing, tried to call a bunch of their call service lines, nothing went through. There’s one line that picked up my call and they told me to go to the station (mind you at this point I already told them that I’m not in Indonesia).Show lessIman Fadhlur
Developer Response
Hi Iman, we are sorry for the issue you have experienced. Upon reviewing our system, we found that the problem has already been resolved. We have sent you an email to discuss your concerns further and ensure they are fully addressed. Thank you for providing us with your valuable feedback and we look forward to assisting you further. -OTThey are not authorized to book all hotels that its showing
I have experienced terrible thing with them , they let me standing in the hotel for three hours and they did not solve my problem end with up that i payed my stays day twice be careful!!!!Saifaltenaiji
Developer Response
Hi Saifal. Sorry for the problems regarding your order. We couldn't find any cases matching your description in our system. To help you resolve this issue, please contact us via Email cs@traveloka.com. Our team is ready to solve this problem. Thank you for your patience. -ANBad customer service
No one responded to my messages when I needed an urgent solution (airport transfer reschedule)
Once they did get back to me via email, everything was already too late as I had to make a decision / plan B. And they refused to give me a refund when I didnt use their service.
Avoid traveloka!!
especially when you likely need to talk to the customer service cz I don’t think there’s any human available to talk to, only robot!Show lessensuensu
Developer Response
Hi Ensu, sorry for the inconvenience. Regarding refund applications, it is entirely the policy of the airline. If your refund application process has problems, you can contact us via email at cs@traveloka.cm or you can contact us via application message for further checking. Thank You. -DAGot so many spam mail from Triplt
App is ok. They change the price per ticket everytime I change the amount of people. Everytime I book flight tickets, I got so many spam mail from Triplt. Why you guys try to sell my info to the third party?Bacon Da Cat
Developer Response
Hi Bacon. We apologize that our service did not satisfy your expectations, but I really appreciate you bringing this issue to our attention, kindly inform us details your problem through email cs@traveloka.com, so we can check further and provide solutions that suit your needs. Thank you. -DKFlaky app
Flaky overly complicated app with the worst “help” desk I’ve encountered. I do not recommend!Fghhnjkkrrtuhmbdc
Bad site for booking hotel; beware of default insurance
Beware of Traveloka adding insurance to hotel booking. No other hotel sites do this so I booked and didn’t realize they added Chubb insurance by default. This is deceptive and a fraudulent business practice. Shows how they are desperate for revenues to bow so low. I like their travel site but now have to be careful of anything they sell. I hope Traveloka will reconsider this business practice.Show lessTiadna
Developer Response
Hi Tiadna. We apologize for the inconvenience. Insurance for booking hotels will indeed be selected automatically. But that doesn't mean you're cheating. So in the future we suggest you to double-check before making a payment. Thank You. -KKWorst way to book
This has been the absolutely worst experience booking a flight through their app and service. Do not waste your money. Book direct with airline or hotel. Also, tried to refund my tickets and they don’t even offer 100% refund before flight!!! What a scam!ShaneJambi
Developer Response
Hi Shane, we're sorry for your inconvenience. Regarding refund that depends on the policies that provided by each airline. If you would like to contact us, you can go through https://www.traveloka.com/en-id/contactus. Thank you -DZTerrible apps ever !!!
Terrible. Should not use this app or this flat form as they’ll never send you informations after booking. Terrible Terrible!!!!Nhu691986
Developer Response
Hello, we're really sorry for the inconvenience. Please state your problem via https://www.traveloka.com/en-id/contactus so we can assess and resolve the issue for you swiftly. Thank you. -DASaya Pelanggan Traveloka
Bonus pengguna Traveloka harus lebih besar lagi ya karena kita selalu menggunakan TravelokaOcepPlk
Cannot suppress all push notifications
Great travel app. But it seems toggling off push notifications doesn’t suppress other push notifications about price drops etc. quite annoying.Edenxavier
Developer Response
Hi, we're deeply sorry for the inconvenience you've experienced. Would you mind sharing via https://www.traveloka.com/contactus so we can help you further. Thank you. -AH
