Hope can combine with booking long term stays
Response from developer
Hai Kennardkwan. Thank you for our kind words and for being a loyal Traveloka customer. We will always strive to provide the best service and offer attractive products and promotions for you. -AR
Worst Travel Agent
Avoid using the app and this agent as they hold refunds provided despite the airlines paying them back and give standard excuses and responses to questions
Find another agent
Response from developer
Hi Damo, we're sorry to hear that there's an issue with your refund. Basically, we will process your refund according to the procedure which also requires an estimated time. Unfortunately, we were unable to find any case matching your description in our system. To help us understand the problem, please contact us via message on the Traveloka app or email us at cs@traveloka.com. Our team is ready to assist you and find a solution as quickly as possible. Thank you. -HY
Rubbish service
Funnily enough, to refund a train ticket, you have to physically go to an INDONESIAN train station and this wasn’t mentioned earlier. So they accept a purchase from overseas, they accept an overseas passport as a passenger's identification, but they somehow don’t wanna process a refund from overseas. What a scam.
Oh one last thing, tried to call a bunch of their call service lines, nothing went through. There’s one line that picked up my call and they told me to go to the station (mind you at this point I already told them that I’m not in Indonesia).
Response from developer
Hi Iman, we are sorry for the issue you have experienced. Upon reviewing our system, we found that the problem has already been resolved. We have sent you an email to discuss your concerns further and ensure they are fully addressed. Thank you for providing us with your valuable feedback and we look forward to assisting you further. -OT
They are not authorized to book all hotels that its showing
Response from developer
Hi Saifal. Sorry for the problems regarding your order. We couldn't find any cases matching your description in our system. To help you resolve this issue, please contact us via Email cs@traveloka.com. Our team is ready to solve this problem. Thank you for your patience. -AN
Bad customer service
Once they did get back to me via email, everything was already too late as I had to make a decision / plan B. And they refused to give me a refund when I didnt use their service.
Avoid traveloka!!
especially when you likely need to talk to the customer service cz I don’t think there’s any human available to talk to, only robot!
Response from developer
Hi Ensu, sorry for the inconvenience. Regarding refund applications, it is entirely the policy of the airline. If your refund application process has problems, you can contact us via email at cs@traveloka.cm or you can contact us via application message for further checking. Thank You. -DA
Got so many spam mail from Triplt
Response from developer
Hi Bacon. We apologize that our service did not satisfy your expectations, but I really appreciate you bringing this issue to our attention, kindly inform us details your problem through email cs@traveloka.com, so we can check further and provide solutions that suit your needs. Thank you. -DK
Flaky app
Bad site for booking hotel; beware of default insurance
Response from developer
Hi Tiadna. We apologize for the inconvenience. Insurance for booking hotels will indeed be selected automatically. But that doesn't mean you're cheating. So in the future we suggest you to double-check before making a payment. Thank You. -KK
Worst way to book
Response from developer
Hi Shane, we're sorry for your inconvenience. Regarding refund that depends on the policies that provided by each airline. If you would like to contact us, you can go through https://www.traveloka.com/en-id/contactus. Thank you -DZ
Terrible apps ever !!!
Response from developer
Hello, we're really sorry for the inconvenience. Please state your problem via https://www.traveloka.com/en-id/contactus so we can assess and resolve the issue for you swiftly. Thank you. -DA
