Traveloka User Reviews

Traveloka: Book Hotel & Flight

Trinusa Travelindo, PT

Lifestyle

Travel

Top reviews

Most RecentHighest RatedLowest Rated

Saya Pelanggan Traveloka

Bonus pengguna Traveloka harus lebih besar lagi ya karena kita selalu menggunakan Traveloka

OcepPlk

2 years ago

Cannot suppress all push notifications

Great travel app. But it seems toggling off push notifications doesn’t suppress other push notifications about price drops etc. quite annoying.

Edenxavier

2 years ago

Response from developer

Hi, we're deeply sorry for the inconvenience you've experienced. Would you mind sharing via https://www.traveloka.com/contactus so we can help you further. Thank you. -AH

Comment

Very easy to buy ticket

Kustanti

2 years ago

Response from developer

Thank you for being a loyal Traveloka customer, we look forward to welcoming you back and if you encounter any problems you can contact us via email cs@traveloka.com. Thank you. -AK

Prices are more expensive compare to others

If you browse and compare prices you will notice that Traveloka prices are very high, even I dare to say that they have the most expensive prices, whether for hotel or flight. With lack of promotion and discount, I doubt I will be using them as often as I used to. If you’re their paylater user then you’re getting the worse deal, not only that you’re paying premium prices you’re also charged additional fees here and there for using their paylater service, not worth it.

Show less

Crappygame22

2 years ago

Response from developer

Hello there, we're really sorry for the inconvenience. Please inform your problem via https://www.traveloka.com/en-id/contactus so we can assess and resolve the issue for you swiftly. Thank you. -DA

User friendly feature and great customer service

So far I'm satisfied with Traveloka service. Bonus points is great too

nay Simie

2 years ago

Response from developer

Hi, Nay. Thank you for your review and 5 stars. We are so glad to see that! If you have any question or problem with Traveloka, kindly contact us through this link https://www.traveloka.com/contactus. Thank you. -AM

Bad experience !!

Solo traveller in Thailand. Booked and paid my Koh Samui accommodation via Traveloka who were the cheapest option at the time of booking.
Arrived at Hotel to be informed they had been fully booked for weeks and Traveloka had been advised of this on several occasions (I’m not the first).
The Hotel were helpful, called directly and asked Traveloka to offer me alternative accommodation (I’m not the most confident solo traveller). After some time they apologised, said we’re not offering anything except a refund in 3-5 days. I then spent the next several hours (and more expense) trying to find suitable accommodation. Not a great start.
I would not recommend.

Show less

Cegs11

2 years ago

Response from developer

Hi, thank you for using Traveloka and sorry for the inconvenience you encountered. Currently we found out that you have not reach our CS Team for this concern. Please kindly help to contact Traveloka with your order number via https://www.traveloka.com//contactus so we can assist further. Thank you 🙏 -DZ

ticketing

fast and easy

reny_sydney

2 years ago

Response from developer

Hi, Reny. Thank you for leaving a good comment to us. Let us know if you have any suggestion for improvement through https://www.traveloka.com/contactus . Stay around for more interesting offers from Traveloka Lifestyle Super App. -NT

How can they let scammers advertise hostel??

I book hotel though this app for many hotels was all good till.
I booked hostel at ko Pha Ngan in Thailand for 2 or 3 night and cost me $1800.
When I get there the hostel was closed 6 months ago.
But how can they still advertise on the app??
I complained though the travaloka app. All responses I got was they will get back to me.
I been waited for 3 months even now still nothing.

Show less

janesomruthai

2 years ago

Response from developer

Hi, Janes. We apologize for this inconvenience. Please inform us your Booking ID on this link so we can asisst your further https://www.traveloka.com/en-id/contactus. Thank you. -OR

This app caused my divorce

My partner and I were floating through another day in paradise when we decided to attempt to book our train to sidereal. Little did we know that the Traveloka App was about to plummet us into a crippling spiral of arguments and snapping turtles. After what seemed like 20+ failed attempts to purchase tickets and what felt like an eternity, we found ourselves packing our bags and parting ways. 10 years of a healthy marriage met its end in a head-on crash with Traveloka - and it was fatal. I now am seeking therapy, not for the divorce, but for the emotional damages that the Traveloka apps deadends and endless loops has caused me. Wish me luck and stay the dang away from Traveloka app.

Show less

antitobberman