Leave a Review Traveloka
100% refund guarantee additional fee? What guarantee??
I have been a happy user for this app for years as I travel a lot even during pandemic. It was amazing, until I tried to buy their 100% refund guarantee (around 215,000 rupiah) for my ticket. When I cancelled the trip and tried to get the refund, it was refunded only 50% from ticket price as THEY SAID IT IS AIRLINE POLICY. I complained and they insisted with the same reason. If it’s airline policy, what is the use of the 100% refund guarantee I have paid in advance??Show lessTakeyourpants22
Order only if you’re not too hungry
Waited for 1h30 for any sign from the driver/resto. Called, order had been cancelled by driver because too far (7km). No notification on the App, status still “Preparing your food.” No time to eat anymore, new way of doing diet. Back to gojek until this App meets quality standards.blittu
Inexperience, inconsistent customer services.
For you guys who's planning to use Traveloka. Just be careful or you'll be annoyed by their inexperience customer services. I booked two tickets which were cancelled due to COVID. I called them for a travel credit and said they could only turn them into open ticket due to the airline's policy. I then called Virgin Australia, two times, and they said that they could change it to travel credit, they just need authorization from Traveloka. Been calling Traveloka for 3 times and they said they will proceed to it then received emails saying different things. Note that on Traveloka's website, it's said that Virgin provides open ticket and travel credit; it's also stated that they are different. The email I received from the guy named Hendris Steven said they're the same and he asked the name and position of the person I talked to from Virgin. Would I know the position of the customer service? No. All I know is that they are being inconsistent towards their own website.Show lessEva Danuharta
Used to be my favorite travel agent
Loved Traveloka way back when. I used it all the time for my travel needs. But now their support is nonexistent. You can only chat with a bot. Really sad. Worse, when there’s actually a person responding, the respond was just to contact the hotel myself. What’s the point of Traveloka then? Might as well book with the hotel directly.Show lesspata2001
Developer Response
We're sorry for the inconvenience you've experienced. Please share us the detail of your issue and booking ID (if any) through email to ios@traveloka.com to help us understand better about the problem you encountered. We continuously improve our app & user feedback plays a big part in ensuring best experience for our users. Thank you.Ms
Great app but I wish it’s not only have required for credit card, instead to accept the payment with debit card as well. As so, make customers will conveniently purchase with any cards they have.abdsdmdm
Address pointing is screwed up
your address pointing is screwedtravelokasucks
Developer Response
Hi, we're sorry for the inconvenience you've experienced. Please share us the detail of your issue and booking ID (if any) to cs@traveloka.com to help us understand better about the problem you encountered. We continuously improve our app & user feedback plays a big part in ensuring best experience for our users. Thank you.Bring back old version
Pls bring back the old version where you can see the prices of flights on different days at the top.. it makes it easier to decide when to book. I dont understand why you would remove such a useful feature BRING IT BACK!!!!!mznbabynsbsgirl
Developer Response
We're sorry for the inconvenience you've experienced. Please share us the detail of your issue and booking ID (if any) through email to ios@traveloka.com to help us understand better about the problem you encountered. We continuously improve our app & user feedback plays a big part in ensuring best experience for our users. Thank you.CS is very bad
CS is very bad. I used Traveloka alot before for travel and understand the current hard situation, accept low services due to the peak of Covid 19. CS behaviour is annoying - she scouts to me!Tran The Trung
Review
This application really help me to find ticket and hotel when i went to holiday or short trip. I also like this app because always give discount by vouchercindyvalen
Developer Response
Hi, Thank you for using Traveloka and sorry for what you experienced. To help us carry out further investigations, please help us with information on the steps you took before the application was closed or crashed by email to cs@traveloka.com. Thank youApp
This app doesnt work. Doesnt even show flights & everythingjambrx
