Traveloka User Reviews

Trinusa Travelindo, PT

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Do NOT book airport transport with them

I booked airport transfer from my home to the airport. Driver and travel operator was uncontactable at the supposed pick up date and time. Driver answered my call 15 mins later and said he was not aware of my booking and turned off the phone on me. I contacted Traveloka CS for refund immediately just to be replied with copy pasted messages multiple times saying that they are verifying the issue and it will take 30-60 minutes. There are no channel to call them directly so I can only do that via the chat msg within the app. Eventhough it’s clear that the driver did not arrive and pick me up at the agreed time for the ride to the airport, it still took them so long to verify and confirm the refund. In the end, I booked a grab car which arrived within 3 minutes. Traveloka CS called me almost 1 hour after my requested pick up time to tell me that the refund can be processed. Would definitely be late for my flight I waited for their process. Better order grab or taxi than relying on this app.

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anna_dn

2 years ago

Response from developer

Hi Anna. Sorry for the inconvenience your experienced. Please inform us your booking number via e-mail at cs@traveloka.com, so we can assist you further. Thank you. -AK

Ok apps

Is nice easy to purchase anytime for people to travel around Indonesia

Michael Sofyan

2 years ago

Response from developer

Hi, Michael. Thank you for the appreciation, I hope you will stay comfortable and always be a loyal Traveloka customer. Don't forget to keep an eye on Traveloka, because there will always be interesting promos :) -FN

Great Apps

Great Apps, friendly use, lots of discount!

Mas PoenGs

2 years ago

App crashed with latest version

Please fix the app. The latest version crashes every time when opening the app on iphone 13 pro max

Naturemey

2 years ago

They ruined my plans and stole my money

We called to change a flight that we had booked with them due to unforeseen circumstances. They said everything was okay and it was changed, no problems. Only for them to call back 8 hours later and say that all the seats were booked now.

So basically they told us our flight was changed, failed to contact the airline for the entire day and our seats were subsequently booked by someone else due to their pure incompetence. And on top of it they refused to refund our money.

If you use this company you can expect for them to make errors that alter your plans and their customer service to determine you alone will bear the consequences of their mistakes.

Buyer beware

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VanillaGorilla9

2 years ago

terrible app!

I wish I never use this app, traveloka is very problematic for their financial system. I have charged for such amount, the customer service is not helpfull as any other app like tr*p or tik*t .com, I never found any solution from this app ‘cause all they do just do the talk

Erna Tya

2 years ago

Response from developer

Hi, Erna. Sorry for the inconvenience you encountered. Currently we found out that you have not reach our CS Team for this concern. To help us understand the problem you are experiencing, please kindly help to contact Traveloka with your order number (if any) via https://www.traveloka.com/en-en/contactus. Thank you. -RM

Can’t open app

Every time I try to open the app, it closes itself, I know you suggest to uninstall and install the app again, but it’s better to fix it right away so I don’t have to reinstall the application!

Create Nicknameqwerty

2 years ago

Cannot reschedule on the app

It takes million years for the app to load the reschedule screen. After log in and out the app so many times. I still cannot reschedule the flight.
Called them so many times, then I have to wait for at least 15 minutes but I cannot even talk to the teller.
Traveloka needs to improve their app and customer service.

It’s impossible to reschedule, or even get a refund

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Dolamy^^

3 years ago

Response from developer

Hi, Dolamy. We apologize that our service did not satisfy your expectations, but I really appreciate you bringing this issue to our attention, kindly inform us your problem through email cs@traveloka.com or at booking order number, so we can check further and provide solutions that suit your needs. Thank you. - AR

I’m satisfied

I love the app it makes movement easier for me and so cheap ❤️

berryofficial001

3 years ago

Kecewa

Sy selalu pesan melalui traveloka.. namun akhir2 ini sy kecewa.
1. Hotel di USA, sy pilih 9 person dan 5 kamar dan included breakfast. Di voucher tertulis ya tp pas check in ternyata hanya u/ 1 org perkamar. Akhirnya kami harus membayar $18/orang.
2. Terjadi lg hari ini. Saya pilih 1 orang 1 kamar. Dgn asumsi 2 orng dpt breakfast.
Ternyata tanpa ada detail yg jelas, voucher breakfast hanya untuk 1 orang. Dan harus bayar 270rb.
Tolong kedepannya diperbaiki. Tulis detail di pemesanan sebelum pembayaran,, Jangan merugikan orang seperti ini , endingnya belakangan ketika sudah mau check in!!!!

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skylylyana

3 years ago

Response from developer

Hi, Kak Ana. Mohon maaf atas ketidaknyamanan kamu ya. Untuk membantu kami memahami kendala yang kamu maksud, mohon bantuan kamu untuk menyampaikan kendala beserta nomor pesanan (jika ada) melalui https://www.traveloka.com/en-id/contact us agar kami dapat membantu kamu lebih lanjut. Terima kasih. -MY